Support process updated

from news overview:


Support Responses Currently Delayed
Dear settlers,

Unexpected structural challenges are currently affecting our coordination with Ubisoft regarding support matters. As a result, we are currently unable to uphold the level of service we aim for and, unfortuantely, cannot respond to all of your inquiries in a timely manner.

We know this is far from ideal and we understand that longer response times can be frustrating. It is important to us to communicate this openly and ask for your understanding. We are sorry that we are currently unable to provide our usual level of service. We are working closely with Ubisoft on a solution.

We would also like to inform you about the following change:

For all support inquiries, including those related to payment issues, please use our support email address tso-support@cipsoft.com from now on.

Thank you for your understanding!
Your CipSoft Team!