We are unable to play!!

I haven’t been able to play for 12 hours. The game starts but doesn’t load. Many other users are reporting the same problem on different channels, yet the official page is still silent. What’s going on, and when will we be able to play again? We’re losing the event, premium, and time in open adventures!

I confirm the same problem on the server in Poland :(

I raised a ticket through the contact form, but it ended up with Ubisoft, so I seriously doubt Cipsoft is even looking at that queue. I also fired off an email to tso-support@cipsoft.com - let’s see if they even bother to respond. What’s even more disappointing is that there’s been zero official announcement or ETA to keep us informed. Fingers crossed, but honestly, this is beyond frustrating.

Ranting and raving doesnt get u anywhere-

Cipsoft was clear, they are NOT in control of the datacenter yet- the migration will be after this event and till then we have to deal with the Ubisoft datacenter management.

So the same old problems are still here for another few weeks - It is not that cipsoft doesnt care- seeing they are taking over the whole running, but they will hit the same brick walls in some way/shape or form as we do - namely Ubisoft needs to sort it till they moved

I'm not interested in their internal migrations or other issues - those should be handled without affecting end users. The real issue here is the lack of communication. It's been three days, and there's still no update or acknowledgment. The problem isn't just that the game isn't working! It's that users are left completely in the dark. We deserve clear information on what's happening, what to expect, and when a fix will be in place.

true

but the issue is still the same every time sandycove has an issue- it is Ubisoft and they don;t fix it/cant fix it

Cipsoft cant either till they are in control

after the migration we can see if things improve or not

the communications from cipsoft are not what u would want- but on a (very sad) bright note, it is much better than Ubisoft the past few years - seeing it is still severely lacking is the sad part in this - Er will find out if things improve to somewhere near acceptable minimum levels or not :P