game will not start

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current time is 14:48 GMT/BST.
unable to log in, main page is just displaying a white box with no txt or log-in field. no access to forum or any links (only was able to get here via browser history)
have tried resetting PC/Mdem?routers etc etc, cleared browser cache/history blah blah, and still,all i see at loging page is a big white box and unable to continue !!!!

Try if you can load the game by going to http://www.thesettlersonline.com/en/play directly

All day I've been unable to get in. I log in, Loading map then 'Connection to server lost, please click ok to refresh your client' I've deleted history, used link above nothing gets me in. Great start to a new event, can't send explorers or do quests... and to add insult to injury your trying to sell gems for a game I can't access!
I'm on IE by the way at work. hope Chrome works when I get home.

Another 2 attemps, another 2 failures... and yes I've tried Ctrl F5, cashe clear, etc, etc, etc, ......

game will not start:-(

now work:-)

I was just kicked from the game and now it says reload page???
Fexno your link did not work neither !! ??

having the same problems can get in to game keeps saying sever fail

Got on using Chrome at home but IE at work and still cannot connect. Same as yesterday. 'Loading map then 'Connection to server lost, please click ok to refresh your client'

You will have many users on IE but still no word on what happened, why and when it will be fixed? Communication is a wonderful thing, try it!

Internet Explorer 10 and 11 are working fine for me, so I don't think it is a global Internet Explorer issue.
I see you already cleared your cache etc,etc so that should be covered. Since I know of no other things to try at this point, I have to ask you to check out How to clear cookies to see if you might have missed a step.

If it is possible try to install chrome at work to see if you can load the game in there?
Might it be possible that your work introduced additional restrictions on internet use, which might be preventing the game from actually loading?

You can also contact Support using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support and explain to them what you tried and provide them with the details of what the issue is.