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I am also unable to log in since last night, i refreshed due to a building not showing it was upgrading and it now gets stuck at the "tip of the day " screen no matter how long i leave it.
I have done everything from the guide i found in the forum that recommends clearing caches, checking browser and adobe are up to date etc but still no luck.
I visited a friend and tried to log in at theres but still couldnt and they visited me and can log in as normal at mine. My friend also said that they are unable to visit my island but can visit everybody elses.
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Hi, if it is any help, I have the same issue (and I received the same reply from support). It also started yesterday.
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Im sorry to hear you have the same problem Elma, but glad im not alone. My biggest concern is will we lose our log in bonus even tho we have tried to log in, i normaly get my 100 gems tomorow and im 29 days from completing the "Fan"(play for 6 months achievement) worth 250 gems.
Iv also heard after 24hrs from last login our production stops, i do hope this is not true.
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For me it works again. No further actions taken by me. Just works...
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It's a heist! They're locking us out and nicking my brew!
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cant log in helppppppppppppp will lost 100 gems 7 days log in =/
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Is anyone still experiencing the issue at this point or can we report it as solved?
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