60 hour s down
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60 hour s down
So, I don't often post, I do occasionally pop-up in chat .. but rarely, I'm one of the lurker types -- I'm even a bit overly lurker-ish within guild -- so I doubt my views will ever carry much weight or importance, I'm effectively an 'unknown', but I am one of those who financially 'support' the game. or I was.
this game for me is a distraction from 'life', I play it for fun, a get away, some enjoyment. I work incredibly long hours, in exchange for that I earn good money. with every game I've ever played, i've been willing to trade some of what I've earned, for a bit of a boost in the game (work hard, reward myself essentially)
In the 2+ years or so i've played the game I've probably spent into 4 digits on gem refills, usually to buy packs during events to 'boost' because I haven't had the time, so i've made-up.
This event will now be the 2nd event where I've actually stepped back a little in work (hours making me sick, health is important, less hours, more relaxation), both times I've ended up with massive issues during the event -- these only cause stress and frustration.
This event specifically, I've lost 1000's of pumpkins because of issues with login, I lost 1000's alone today because of the last 3 days - and thats not including whatever was produced in my most-likely unubuffed farms for the last 3 days.
I've also had to get up at 3am (my choice admittedly) to try to kill a golem in the middle of the night because of the number of times my kill rotation on it was thrown out by game outages.
As I said before, a game for me is a release, it's fun, it's somewhere to get away from stress... currently this game is the exact opposite of that. I'm left with the situation now when I get to login again, to decide if I wan to spend gems to upgrade wonderous residences simply because I didn't get to spend the 7500 pumpkins I have(had) on that upgrade -- I simply hadn't done it yet, because I had days left (or so I thought).. and honestly if I do decide to spend the (probably) 20k gems or so i've currently got on my account, which I suspect would be needed to 'fix' a total failure on the part of Bluebyte to really care in any way about the users or this game, then It's certainly going to be the last gems that grace my account.
I really would love to hear from a member of the community support team, why I should spend the equivilent of what, £100 or so of my own money, because of the incompetence of bluebyte as a company in 'fixing' issues with a game that have been going on now for over a year and just get worse and worse and worse.
Admittedly, I don't need to spend those gems --- but I also very certainly don't need to buy any more, and will never again spend in this game, until bluebyte starts to take customer experience seriously - because it just seems currently, like we as customers (paying or not) are a joke.
61 hours down its a joke
In truly bad form, I'll follow up from my own post.
I've read back a little and a few things stick out:
on Sandycove I think there are maybe 5-6 truly active guilds (in that I mean close to 100 members), I'd honestly guess at 3-4. there are similarly lets say... 10 moderately large guilds (20 members or so), which leads me to suspect there are maybe 500-750 or so active players on Sandycove (people who login a few times a week);
My comment is page 10. there are 97 comments before me... some will be back and forth between people, so lets be conservative and guess at .. 40-50 people complaining about downtime.
if my guess at 500-750 players is accurate, and if the 40-50 people complaining in forum is also active (and I know a LOT of my guild is unhappy, and thats easily 30-40 people alone), easily 20-25% of the userbase of Sandycove is a bit angry at BB currently. this is not a good way to manage your userbase. I honestly suspect I've under-counted users, over-counted forum posters ... but I've also not included all the people who are angry and just posting in guild discord(s) so I feel my 25% is probably low if I had to go on a hunch.
The other thing that stands out, is the number of people with join dates of 2024 -- effectively new users -- who are unhappy... these are players who are less invested, and more likely to just say 'oh well next game' ...
If I were running a business (and this is a BUSINESS for them), and even JUST 10% of my customers were so angry their posting about it, i'd be very, very, very concerned.. so why isn't Bluebyte/Ubi?
Many of us have lost thousands of Pumpkins and are missing out on Prem, PFB, Daily rewards, Weekly gems and the enjoyment of chatting with guild members.
100 gems and a few free buffs is not going to cut it this time.
Our losses are huge again.
I think BB need to scrap new content and fix the game first.
I can't help wonder if this could be part of a bigger plan to slowly loose players and shut down the game, because many people are sick and tired of wasting their weekends trying unsuccessfully to try log into a game that they have spent good money on.
I have been playing for over 11 years now and this is disgraceful.
This has happened over and over again on Friday evenings and ruins events.
The lack of information/updates is inexcusable.
I could not encourage anyone to play this game as I would be embarrassed with the state it is in.
If you were to notice last decent content patch was released somewhere around 2017, and since then they only really put enough effort into the game to copy paste existing events and add an amount of ingame assets worth a couple hours of work of one person every couple of months you'd figure out why.Quote:
Originally Posted by HarryPottr
Theres few people that put in larger sums into this game, and scores of people who pay absolutely nothing, because the business model of this game is to try to sell you everything, while you can get all of that for free if you're patient enough, and you dont even have to be logged in to do that. This game is a financial failure literally for the last decade (which is when they figured out its a good idea to give people a ton of premium currency for essentially free with the release of gem pits), and hence doesnt justify putting in any money to develop it, which clearly shows for anyone who has some development experience.
A cherry on the cake is you have no response regarding the problems most likely because the CM is gone or on vacation and theres noone working on the project to care to even read the forums.
1/3 of our guild has been locked out, so it is about 30 people already. I think there are many more in this situation than 50 across Sandycove, Harry. 50 are only complaining but it's safe to say, the majority won't even bother to waste their time on sending their complaints.
Anyway, I personally lost 25k ready pumpkins and those which I could have farmed from Friday evening until Monday morning, thus a total of about 30k. Pitty, coz they would have helped lower levels.
I'm sorry to say, but the technical quality of the game (the issue going on for years) does not give the best picture of the resources put by BB into this. They drive people away from this lovely game meaning, it will have to be shut down at some point if this continues.
The game as it is now is an insult to the renowned German quality. Shame on you, BB.
they read it i can see that but they dont care dont pay them any more its a free game they sa
I am locked out as well, lost a lot of pumpkins, starfell, starcoins from pathfinder. Its all very sad and frustrating.
This is really sad , longest breakdown the game had, I'm beginning to wonder why I've put 10+ years and money into this game...