You should be a careful!

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Originally Posted by lodrpr

Actually that's about 10k unique users. I have just tested, if I visit this topic several times the views number does not increase.

10k people playing this game are aware of this issue ..

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The views do not update instantly. But I like your enthusiasm :cool:

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Originally Posted by TwilightShadow

Welcome Alpaca.

Im a newish player - only been playing for a couple of months now.

Yesterday I was intent on purchasing a quantity of gems for 100 GBP. However after considering this thread carefully I decided against it.

In the event that I was to lose my island due to a bug I would want 100% reassurance from BB that everything would be replaced to the same state it was in prior to the loss. In UK law this is called restitution and is an established legal principle. Unfortunately as the game is still in a Beta format it gives BB a lot of latitude as Ubisofts T & C's state in clause 14 (g)

"Beta versions of games and more generally any Test Contents are supplied to you as is and according to availability without any explicit or implicit guarantee of any kind. You play on a beta version at your own risk. You accept that (i) the Test Contents may include known or unknown bugs and that (ii) the games and/or other Test Contents may be available only on subscription once the beta phase is completed or at any other time subsequently. You acknowledge that UBISOFT is not obliged to allow you to play free of charge for any period, nor even to authorise you to access these Test Contents. You also accept that all your data, particularly any bonuses, points, Credits, states of progress and statuses attained in the course of the game may be erased and/or reset at any time. In this case, your progress and your data will be erased and you will return to the initial status"

A further argument would be that a contract was created for each and every purchase and surely their must be some form of redress in this situation. Section 15 of the contract covers this and in particular subsection 15(e) which states

"Your sole remedy in the event of a dispute with UBISOFT or its licensors is to:
cease to use the Services and terminate your Account; and
if applicable, seek damages for your losses."

I guess the "seek damages" term would mean via Ubisoft/BB but failing that through the courts - a potentially complex, costly and time consuming process.

So it appears that according to the contract that 'all bases have been covered' and anybody who loses their island through no fault of their own are completely at the mercy of BB who can pretty much avoid any liability whatsoever. The offer made to those who've fallen prey to this bug have been offered on what is clearly a 'goodwill gesture' and nothing more.

This may be an explanation as to why BB appear to be dragging their feet when it comes to full restitution.

To lose an island through something which is through no fault of the player/s and then not immediately and appropriately compensate the player is appalling and to be honest i'm astounded that a corporate body would not seek to address this issue within hours of the problem being identified by appropriately and fully compensating the affected player. The damage to the player base's confidence in Settlers and the long term viability of BB with Settlers are intrinsically linked.

I for one will most definitely not spend any money on Settlers until this issue as been resolved, the affected players appropriately compensated and the T & C's amended accordingly to reflect this (or at least clarified) - which is a shame as i really enjoy settlers and I think its got great potential!

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I would also point out that until such time as the T&Cs are tested in a court it remains to be seen whether they can be enforced. We should all certainly be aware of what BB/Ubisoft think they can impose, but creating T&Cs and being able to make them stand up in court are two very different things. I have no doubt that they never will be tested in court, precisely for the reason that Ubisoft/BB cannot afford to have a court rule against them. I guarantee one thing - the 'beta' matter would be thrown out instantly. This game is not 'beta', it is a commercially available piece of software and no amount of attempted excuses about it being 'beta' will make any difference if some one decided to take a matter to law.

Having said all that... Forget it! LOL All that needs to happen here is for BB to give a clear reassurance that players will be properly compensated in the event of this problem happening to them. End of problem. It costs BB nothing to do that. Why have they not done so months ago?

I am under the impression regardless of what a company writes about a product being beta or alpha or test or not ready... if they charge money then laws come in to effect against quality of service and guarentee's etc etc. So like above I think BB would be ripped apart if someone was brave enough to take them to court.

So the ranking for the balloon event has just gone wrong... I reckon a full restore will occur from a BACKUP they have.

Why not just do what you have done to the players who had there islands reset and insult them with stupid compensation meaning reset all servers back to say 5%?

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Originally Posted by PChamps

So the ranking for the balloon event has just gone wrong... I reckon a full restore will occur from a BACKUP they have.

Why not just do what you have done to the players who had there islands reset and insult them with stupid compensation meaning reset all servers back to say 5%?

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rofl
good one :D

so .. do you Alpaca have any news on this?

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Originally Posted by lodrpr

so .. do you Alpaca have any news on this?

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Recall that Dantesama said he had raised the matter every week for months with the development team.

You're not honestly expecting a new response just because there's a new community manager? The messenger can only carry the messages they're handed...

Days, weeks, months go by. Silence. We must draw our own conclusions. Mine are this: they can't find the bug, they can't fix the bug, they won't change their reset offer. If they want us to believe differently they must respond to us. While it remains like this I have zero confidence in BB and will not risk money on an island that can basically disappear at any moment. I advise others to do the same.

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Originally Posted by BobLurker

Days, weeks, months go by. Silence. We must draw our own conclusions. Mine are this: they can't find the bug, they can't fix the bug, they won't change their reset offer. If they want us to believe differently they must respond to us. While it remains like this I have zero confidence in BB and will not risk money on an island that can basically disappear at any moment. I advise others to do the same.

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Agreed

I was almost tempted by the x3 gem offer (even though it's still less value than the amazon gift pack). But not a chance I'm spending money on a game that's still officially and to all practical effects still in beta.

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Originally Posted by Nuttymut

Hi Alpaca,

And welcome to your new post. If you haven't read this thread you'll not appreciate the depth of feeling and the ever increasing size of the rising tide.

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Hi Nuttymut (and all others following this thread),

Thank you for the welcome! First of all, I would like to thank everyone here for communicating your issues in a thoughtful way. I understand that this is not the ideal situation for anyone involved, and the mature way you have written your concerns and approached this is really appreciated. So, thank you.

I can 100% guarantee you that I have read through this thread, and all other threads in the forums stating complaints after I came here to replace Dantesama. While I have only been here for a week and still have some things to learn, I am doing my best to catalogue the issues that are most important to the community and am working very hard to address them so that you can all have the most enjoyable experience playing TSO.

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Originally Posted by Nuttymut

Can we please have some reassurances from BB regarding this matter. What is being done? What timelines are involved?

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I have talked (incredibly persistently) to a number of teams at BB about this issue in particular over the past few days. After doing so, I can assure you that this situation is being taken very seriously by the TSO team at BB and the devs are currently working on the problem. Users having this experience on the game is the last thing any of us want, of course. However, I can't give you an exact date that it will be fixed.

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Originally Posted by Nuttymut

Why is there a delay? Do you feel the delay is acceptable? It's very hard looking in on events to think it is.

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Bugs take time to fix, and nothing can change that. Like I mentioned before, the dev team are doing all they can to rectify this issue. All of us would like it to be fixed instantly, but it is just not possible.

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Originally Posted by Nuttymut

I would have loved to have taken up BB on their offer of 300% gems. It would have given me 5 free silos. However, I cannot justify any further expenditure until I know my account is safe from this bug. Or at least if the bug hits me I am not going to be sent back to the start of the game.

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On the very rare chance you are hit by this bug, there are solutions to this issue. First, due to a recent update to our support tool, we can now award XP to players. This means that you will not go back to Level 1, but to the level you were before. Second, you will be immediately re-awarded any gems you have purchased, as well as any event building purchased with event materials, for example, the Easter eggs. Thirdly, you are awarded a starter resource pack with materials relevant to your level. I have campaigned hard for a better solution to be brought, and in the interim, this is the improvement.

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Originally Posted by Nuttymut

You have, I'm afraid, joined BB as Community Manager at a difficult time. Reassurance is all I ask for. It hasn't been forthcoming.

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It is a difficult time, but I am not afraid of it, nor will I stop being persistent in relaying the community's feelings. I am your advocate, and I am doing my extreme best to bring the best interests of the UK TSO players to pretty much anyone's attention.

Like I've mentioned in my welcome thread, my door is open. I have a great community to manage here and only want to do my best for you all.

Best,
BB_Alpaca