Kicked and connection failed, no warning

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Originally Posted by SnowyTheWarrior

more pain for BB customers!!

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Hey i forgot I'm a customer!! Do i deserve some kinda service? consideration?

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Originally Posted by chelseamick

Original Serf

Join Date
Mar 2012
Posts
24
World
Northisle

"Update: Although the maintenance is taking longer than expected, the teams are working on bringing the server back online as soon as possible. "

Gosh, BB gets some issues with an massive update and its the first time in 6 months BB are experiencing problems which is expected due the massive content update that changes the entire game fundamentals. Its not like they can Stress test it, no they can actually only do this to a limited degree. It doesnt matter if BB gives us information or not, people will still complain about not getting information. Also just expect that the devs are working very hard just to fix it, they do and they dont know how long it takes, its not like its a cakewalk.

If thats the case why not switch off the site until its back online....simples.

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ok............


There is a test server for a reason. to test stuff!!!!!!

When the game was in BETA stage, this stuff happened all the time, I can understand that, as the game was in BETA stage.

Can't remember when BETA ended (maybe 1-2 years ago?), However, I remember thinking that it ended too soon as it was still pretty buggy. Although, I did think, gotta give BB a chance, perhaps they have sorted the issues and all bugs will stop when it goes 'LIVE'.

'LIVE' started............. Guess what? Still buggy, still problems with updates. Still problems that where there during the BETA stage.

Since then we have had numerous updates, mixed with (you guessed it) numerous bugs!

I am not saying this is unforgivable, as clearly it is not, we are all still here playing (or trying to!)

The problem for me is that online gaming, as much as it is fun, it is more of an addiction, so not getting online is frustrating and then some........

How do we know the Devs are working very hard to fix it???? We are now outside office hours! We know they disappear over the weekend and don't come back until Monday. How do we know they are still working? An update can be posted from anywhere! (Not saying this is the case, just speculation).

If it needs fixing, it needs fixing, that's a fair shout in my opinion, but I think the updates could be more regular and more informative,

I would rather have an update that says - ' Haven't a clue what is wrong, and less of clue how long it will take to fix it'

than - 'It will be working at xx:xx' only to find that it isn't.


Sorry if I was banging on a bit then, just felt I needed to rant, and the beer doesn't help lol! If I said anything I shouldn't have or offended anyone, I apologise!

Please keep your language appropriate.

OK I only have 9 posts so I am obviously not a troublemaker, But I have to ask are we close to a solution here coz up to now no one from BB is saying anything??
Any reply would do as we can all go bed!!

hmmm 10.00pm BST roflmao just admti it bb u and ur technicians aint got a clue

would be nice if BB would keep us a bit more informed, like from hour to hour. Even though it's the same message that a sollution isn't found yet. But now it's getting just friggin' frustrating.

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Originally Posted by Psychokilla

ok............
There is a test server for a reason. to test stuff!!!!!!

Since then we have had numerous updates, mixed with (you guessed it) numerous bugs!

I am not saying this is unforgivable, as clearly it is not, we are all still here playing (or trying to!)

The problem for me is that online gaming, as much as it is fun, it is more of an addiction, so not getting online is frustrating and then some........
I think the updates could be more regular and more informative, I would rather have an update that says - ' Haven't a clue

Sorry if I was banging on a bit then, just felt I needed to rant, and the beer doesn't help lol! If I said anything I shouldn't have or offended anyone, I apologise!

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+1

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Originally Posted by psychokilla

ok............


There is a test server for a reason. To test stuff!!!!!!

When the game was in beta stage, this stuff happened all the time, i can understand that, as the game was in beta stage.

Can't remember when beta ended (maybe 1-2 years ago?), however, i remember thinking that it ended too soon as it was still pretty buggy. Although, i did think, gotta give bb a chance, perhaps they have sorted the issues and all bugs will stop when it goes 'live'.

'live' started............. Guess what? Still buggy, still problems with updates. Still problems that where there during the beta stage.

Since then we have had numerous updates, mixed with (you guessed it) numerous bugs!

I am not saying this is unforgivable, as clearly it is not, we are all still here playing (or trying to!)

the problem for me is that online gaming, as much as it is fun, it is more of an addiction, so not getting online is frustrating and then some........

How do we know the devs are working very hard to fix it???? We are now outside office hours! We know they disappear over the weekend and don't come back until monday. How do we know they are still working? An update can be posted from anywhere! (not saying this is the case, just speculation).

If it needs fixing, it needs fixing, that's a fair shout in my opinion, but i think the updates could be more regular and more informative,

i would rather have an update that says - ' haven't a clue what is wrong, and less of clue how long it will take to fix it'

than - 'it will be working at xx:xx' only to find that it isn't.


Sorry if i was banging on a bit then, just felt i needed to rant, and the beer doesn't help lol! If i said anything i shouldn't have or offended anyone, i apologise!

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spot on

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Originally Posted by Psychokilla

ok............


There is a test server for a reason. to test stuff!!!!!!

When the game was in BETA stage, this stuff happened all the time, I can understand that, as the game was in BETA stage.

Can't remember when BETA ended (maybe 1-2 years ago?), However, I remember thinking that it ended too soon as it was still pretty buggy. Although, I did think, gotta give BB a chance, perhaps they have sorted the issues and all bugs will stop when it goes 'LIVE'.

'LIVE' started............. Guess what? Still buggy, still problems with updates. Still problems that where there during the BETA stage.

Since then we have had numerous updates, mixed with (you guessed it) numerous bugs!

I am not saying this is unforgivable, as clearly it is not, we are all still here playing (or trying to!)

The problem for me is that online gaming, as much as it is fun, it is more of an addiction, so not getting online is frustrating and then some........

How do we know the Devs are working very hard to fix it???? We are now outside office hours! We know they disappear over the weekend and don't come back until Monday. How do we know they are still working? An update can be posted from anywhere! (Not saying this is the case, just speculation).

If it needs fixing, it needs fixing, that's a fair shout in my opinion, but I think the updates could be more regular and more informative,

I would rather have an update that says - ' Haven't a clue what is wrong, and less of clue how long it will take to fix it'

than - 'It will be working at xx:xx' only to find that it isn't.


Sorry if I was banging on a bit then, just felt I needed to rant, and the beer doesn't help lol! If I said anything I shouldn't have or offended anyone, I apologise!

Please keep your language appropriate.

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Apologies for the language I blame the beer! It wasn't intentional!

Nah they gone bed

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Originally Posted by BB_Celeste

Update: Although the maintenance is taking longer than expected, the teams are working on bringing the server back online as soon as possible.

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ehh..BB Celeste..Maintenance is preventive and controlled...THIS is a chrash! And if you stick to your story, i hope none of your coders will turn aircraft mechanics..doing aircraft maintenance :-) BB Airlines... scary thought hehe

Well I have had a very productive day on the French server with new game content behaving well with no bugs at all. Shame that the UK & US servers can't benefit

Pretty sure there will also be a happy hour for gems. Of course they'll need to pay the team overtime for solving the issue. So we're not only waiting until it's fixed, we're also paying them for their time they're working on it, lol!

what date will we be Back online at 10 pm BST ??

A couple of days ago, somebody asked in a different thread whether they would be able to get a second Major General, and a reply was that on the FRENCH servers, he had been available for a week.
This implies that it is only the EU servers that are having this major problem which is preventing us all from playing.

If this is the case, WHY? Surely, if the game works on other servers it should work on the UK servers... if not, BUY SOME NEW SERVERS... or hire some staff who can fix it.

deffo they wont forget the happy hour,i bet its on soon as server is up and running,what a joke.

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Originally Posted by P3bble247

what date will we be Back online at 10 pm BST ??

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you mean the year?

I personally think they have actually gone to bed, so there wont be any game play available till tomorrow. I hope I am proved wrong as I have been waiting all day

I don't see the point in people getting all worked up over this, the game is rarely down. If we have to take a bit of pain to get new content then so be it. These things happen and BB are working on it so in my opinion lets see some appreciation for the work that they do rather than slating them.

for all we know they're eating pizza

The Us server is not right either... I have not checked them all, but the German server maintenance is soon, so that's a wait and see. Whats done is done, this cant be changed. But can we at least get an ETA that makes some sense, BB you have people that would probably go to bed if you just updated the ETA with a accurate/realistic time.. telling me that the server will be only 2 hours ago is about as much use as an ashtray on a motorcycle

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Originally Posted by joe1969

deffo they wont forget the happy hour,i bet its on soon as server is up and running,what a joke.

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Lol dude, glass is always half empty, i thought with so much negative comments BB deserves a good comment...........any suggest to what though lmao

If you think they're eating pizza then why are you still here?

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Originally Posted by Baggis

I don't see the point in people getting all worked up over this, the game is rarely down. If we have to take a bit of pain to get new content then so be it. These things happen and BB are working on it so in my opinion lets see some appreciation for the work that they do rather than slating them.

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Most of us DO appreciate the work they do, what we're complaining about is the lack of truthful information

that damn blood moon killed it :P

Give the guys/gals a break, everybody needs sleep. The game will be on asap. Read a book. :P

Thought id pop on at midnight gmt to check but still not up :( Ah well, I guess it wont be happening till morning now.
And by the way these so called English servers cater to half of Europe and with ppl coming back from the dead to play again the servers must of gone into overload!

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Originally Posted by Baggis

If you think they're eating pizza then why are you still here?

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I'm honestly waiting to send out an attack in some other game. And I find joy in following this thread.

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Originally Posted by A_Guilder

Most of us DO appreciate the work they do, what we're complaining about is the lack of truthful information

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People can only report on the information they are given or what they hope, they can't see into the future, they can only give you the best estimates they have. If they said it will be tomorrow would you be any happier?

hmmm few words can describe the technicians useless ,rubbish, waste of space,test is there for a reason to sort bugs before they get to the game so obviously bb dont listen to the players who go on test .

Please keep your language appropriate, thank you.

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Originally Posted by joe1969

hmmm few words can describe the technicians useless ,rubbish, waste of space,test is there for a reason to sort bugs before they get to the game so obviously bb dont listen to the players who go on test .

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It's not about the bugs, it's about the overload I think. They need to rent extra server power probably.

What is the point in sending to test server the 'testers' tell you the problem then you say we will release it anyway you are bound to be wrong

I'll be happy if its some time `Today' now Baggis ;)

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Originally Posted by corona88

not first some lag?

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Where have you been since spring? It's been laggy now and then so who could tell the difference..

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Originally Posted by corona88

Update 5.00 PM BST: Coders identified an issue. We are currently estimating the game will be back online in 4h.

if is overload problem. why then need so many time to identify issue?

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I don't know, but why wouldn't it?
Servers shouldn't get overloaded. There are several preventions for this (eg login queue); of course an issue can occur among them.
As bfl72 wrote:"The for tonight scheduled xxl-update on the german Servers has been postponed due to needed database-maintenance."
(http://forum.diesiedleronline.de/thr...78#post1196278)

If you don't understand the mechanics, why expect someone is lying?

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Originally Posted by The_Mistress

Well I have had a very productive day on the French server with new game content behaving well with no bugs at all. Shame that the UK & US servers can't benefit

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Lucky you. >:|

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Originally Posted by Bens0n

Pretty sure there will also be a happy hour for gems. Of course they'll need to pay the team overtime for solving the issue. So we're not only waiting until it's fixed, we're also paying them for their time they're working on it, lol!

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One would think there would be some "compensation" to the playerbase for this monumental stuff-up not just a cash grab for BB.

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Originally Posted by P3bble247

what date will we be Back online at 10 pm BST ??

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lol, I'm assuming they meant sometime before then of September.

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Originally Posted by TheFairy

A couple of days ago, somebody asked in a different thread whether they would be able to get a second Major General, and a reply was that on the FRENCH servers, he had been available for a week.
This implies that it is only the EU servers that are having this major problem which is preventing us all from playing.

If this is the case, WHY? Surely, if the game works on other servers it should work on the UK servers... if not, BUY SOME NEW SERVERS... or hire some staff who can fix it.

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After today it certainly seems like they need some new servers. The old gals just aint cutting it anymore me thinks!

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Originally Posted by A_Guilder

Most of us DO appreciate the work they do, what we're complaining about is the lack of truthful information

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I appreciate the work being done, but I would rather a 'get yourself to bed, it won't be fixed until tomorrow' response, than a, 'yeah, umm, think it might be fixed soon, hopefully' response.

I am happy to stay up if it is gonna get fixed, but if it isn't just let us know.

MORE FREQUENT AND MORE INFORMATIVE UPDATES would be appreciated, instead of the not so frequent, vague ones!

Thanks!

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Originally Posted by joe1969

hmmm few words can describe the technicians useless ,rubbish, waste of space,test is there for a reason to sort bugs before they get to the game so obviously bb dont listen to the players who go on test .

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Great way to show respect to the people trying to fix your game right now. Maybe they should employ you, you clearly know it all and must be perfection personified :)

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Originally Posted by Baggis

People can only report on the information they are given or what they hope, they can't see into the future, they can only give you the best estimates they have. If they said it will be tomorrow would you be any happier?

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No updates since 20:45 BST, when it was stated "Coders need an additional hour. Game is back online approx. at 10 PM BST"
So we sit here waiting... if it said servers will not be online until 06:00, then yes, I would accept that as the situation and have gone to bed 2 hours ago ;)

Think i'm gonna get me some snack too then. Thanks BB for keeping us up to date.
We understand that bugs happen, but it would be nice to keep us informed.
And keep your so called making up presents, along with a stupid story about a fairy finding a chest and became evil so our troops had to slay her en found a treasure in the chest kind a story.

Feel bugged :((

No update because they all went to sleep :)

So finally we realise that the problem is communication :D