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Way to go Alpaca. I think it's great we have some improvement over the current situation.
Getting my xp back was the most important missing part for me. if I have to place all the buildings again. Ah well I'll see it as a bonus and place them as optimal as possible.
kinda missing the
/cheerfulalpacanoise though :)
Giving back the experience sounds like an excellent solution. Glad this has been made possible.
Great to hear that this issue - far more serious one than all other ones together- is being taken seriously. Hopefully actions will be accordingly to the sad next victim getting hit by it.
Being in IT myself, I'm getting more and more curious about what is going wrong here from a technical perspective. Apparently accounts do still exist and information like the amount of XP is still accessible for BB (otherwise it can't be given back). How difficult can it be to remove/adjust the database record that is causing the problem...
Hopefully all other - less urgent - problems will be picked up with the same enthousiasm. I'm sure Fexno's overview can be helpful; perhaps Fexno could even arrange some prioritizing in this list?
Well done Alpaca and fantastic news that positive steps are being taken by BB to at least compensate those hit by this bug in a much more appropriate fashion.
A polite suggestion though (and this is aimed at BB not yourself). Any problems in future should be addressed significantly more quickly and at the very least players need to be kept in the loop about what is being done to resolve the issue. This ultimately will keep the player base fully informed about what steps are being taken to rectify it.
In another MMORPG I play, whenever there is a thread created which involves a problem with the game mechanics the Devs immediately get involved in the thread to explain what the problem is and the steps taken how to resolve it. This certainly keeps the community more 'settled' :)
Many thanks
I think I would prefer the Devs to be working on the solutions and the Community Manager to do the communication. If the Devs are having to reply to threads on bugs, then they won't be working on bugs, will they?Quote:
Originally Posted by TwilightShadow
Thanks for your positive comments! I've only been here for a week as the CM, but I agree players should be as informed as possible and I will continue to do my best for you all.Quote:
Originally Posted by TwilightShadow
As for the developers commenting on the forums, this is not their responsibility but that of the CMs to communicate issues from the players, and comments from the devs. As Sto_Helit mentioned below, they have a lot of work to do already and I'm here to be the intermediary. ;)
Best,
BB_Alpaca
I'm also experienced this bug last month, but fortunately overnight the bug disappeared. The bug occured when i built overgrown ruins over exhaused packed wheat field.
I have just read through this thread and while I was worried at the start, by the end I was satisfied that suitable recompense is starting to be given to those who experienced the bug.
XP and purchased items are the most important part of the recompense as XP is what takes time to build up and gems cost money, these two items (time and money) are what the contract should be protecting.
I also work in a support environment and know that BB_Alpaca has responded to the challenges in this thread in a very professional manner
Should not have taken 4 or 5 months to do this though like it has for some people to which the bug happened. Still the compensation needs looking at, Most of a persons island at a high level will have many level 5 buildings the compensation offered will give you the buildings back yes (very good) but you cant get them back to the level 5 status they were before with the resources offered. Most people have a whole star menu of adventures and buffs and other bits and bobs these all need to be taken into account also as they wont be given back either.Quote:
Originally Posted by WippleWorm
BB_Alpaca is pushing this in the right direction but theres still a long way to go.
As I posted previously I genuinely bookmarked this as "100% of nothing is still nothing". You won a wry smile from me with your 300% bonus BB :)
On a serious note though I am a little bit more reassured by Alpaca's positive responses and the new tools to reactively repair damage the bug causes. Combine this with the great community spirit shown here and the games constant evolution I'm willing to look past a few minor mutations and will continue to invest time in the game.