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Quote:
Originally Posted by Benedicter
Hi Benedicter,
Sure-- the reason why DE received these gifts was not at all because of the golem respawn issue. They received them because 1.) their website was completely down for a rather extended period of time and 2.) during their maintenance, due to an error Premium and Adventure times were not extended for DE.
Best,
BB_Alpaca
and on top of this keep getting kicked from the game today with random "server busy" message. Add that to the reason a nice mail delivery package should be winging its way to us as well :(
These things happen everywhere, but only 1 language version keeps getting compensation/gifts/presents to commemorate a Roger Waters concert.Quote:
Originally Posted by BB_Alpaca
The contents are clearly being targeted to make the golem quests as easy as possible, since this event started each one has included marble, which has never been part of the myriad others that have appeared.
We seem to be in the 2nd division on all scores, not just the gifts but server performance and announcements, but still expected to bear the burdens no other version has to endure.
I want to see some gems in recompense actually. Its not just that gems are the best thing in the game, its that it is how BB gets its money. It would be nice to know that they are prepared to share the pain with us (our experience and their revenue), sadly as Peajay said - dream on
Quote:
Originally Posted by BB_Alpaca
I appreciate your time and willingness to answer here BB_Alpaca so thanks.Quote:
Originally Posted by Nogbad
Having said that, I agree with Nogbad on every word. Please try to make us feel a little better with all of this, many of us feel like 2nd class players :(
What would be interesting is an answer to the 2 questions below....
- Can BB_Alpaca inform us as to who makes the decision on rewards / compensation / gifts (timing, content and amounts)?
- Is it up to the regional Community Manager or is it a centralised decision coming out from BB Head Office and hence focused on the German community as a priority?
why moan about what others get for free.....people should be moaning about more important things.german servers get treated differently cause they are german servers and BB is german company live with it or leave :).after all that has happened with the server events and such u still think moaning about it will make a difference.
What happens on other servers is of no concern to these 3 servers. New/San/North all get treated the same and that is all that matters. These complaints seem to be coming from a greedy few and it is embarrassing that newcomers would see this an adopt the same attitude.
I agree with MrMark when it comes to rewards. What other servers get or not... that doesn't really effect my game, I dont worry about it.
I dont agree when it comes to the information though. It happens too often that players find information on other servers, which we just cant get confirmed and apparently is unknown to support/community manager. When events/updates are the same for all servers, make sure everyone is informed. Now I'm not suggesting to give the germans less information so we're the same again (which would probably be the BB-solution), but to start keeping our servers informed.
Firstly I appreciate players that play on other servers highlight any inequality for players on all servers, not because it effects my game play but simply that it reports inequality, and that this is should not be tolerated by any company/community which relies on the goodwill and income from ALL of that community. Just because the currency may be different, is my £, $ or Euro any less valuable to the company ? If not then I should be treated exactly the same as those players paying other currency regardless of where I live, Unless the company can justify it. ( Whilst I appreciate BB Alpaca's explanation, it doesn't really go far enough, as has been pointed out, our servers are not performing particularly well as of late, failed log ins, booting's for no reason, lag to name but a few). No compensation for these have come our way, in fact as Promethos points out getting any information about these issues from BB ( even just an acknowledgement that they are aware of them) is unacceptably hard. Why should we have to rely on players playing on the DE servers to pass this information ( given promptly to them ) on to us, There has to be a better way for the company to communicate to ALL its players such simple information about things that are going wrong. If they don't, is it no wonder that some players start to feel second rate and not valued ( and will they invest real money while feeling that way? I think not ).
There are always going to be players that want everything for nothing, call them greedy if you must, but I don't think this is the issue highlighted here. I appreciate and I am sure other moderate players do too, that different servers will have different issues at different times. So there is not an `all one size fits all' when it comes to adding freebies to players accounts on those different servers for any problems they may have endured with their game due to a fault at BB. But they need to treat ALL players equally, and with a world wide audience, it has to be seen to be equal ( with little room for mis-interpretation )
In anticipation of Fishslice's questions being answered I would suggest that in case 1) They co-ordinate better, and for case 2) They formulate a coherent policy with broader vision.