Cant close info window so I can play game [16515]

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Originally Posted by Dimytes

I have the same problem. Restarting and clearing the cache does not work. The problem seems to be related to firefox atm.
I logged on after the servers went up, before the emergency patch, and it worked then.
After the emergency patch it stoped working.

I logged on on another computer and there I can log on with firefox. On that PC I have not loged on before the emergency patch this afternoon.

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So do other browsers work fine then? And can you confirm that Firefox doesn't work on one PC, but does on another?

Can you not close the window via the Green Arrow or the Cross in the top right?

Just need to narrow this down :).

Ive tried chrome the game works alas it looks awful on chrome not half as sharp as on firefox theres also a black line running through the game area on chrome.....I need to research how the chrome viewer - which looks pretty basic - works. Whats happening in settlers when you run it on firefox is also impacting on every other open tab.

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Originally Posted by BB_Saqui

Can you try refreshing the game, making sure Flash Player is up to date, as well as clearing your cache.

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I have already done all that at least three times before I posted about this problem. After reading the other players post regarding firefox, I tried loading the game in chrome and was able to close the screen and start playing. So it appears the issue lies with the update and firefox.

Its something to do with Firefox ...game seems to play ok on IE

yes its not working on firefox no matter what i try

Firefox is not frozen, I can switch tabs and surf on them but nothing happens when I click on anything on the tab running Settlers online.
I have tried to click on alla possible buttons areas that you are supposed to be able to click on but there is no reaction.
It just keeps on showing the Haloween window with tips.
On the same PC Chrome works fine still.

I'm playing with Firefox now - no issues here. I'm on version 49.0.1.

The same problem for me with Firefox. Tried on another PC with Firefox and working just fine even with very old flashplayer. Tried with IE on the same PC where Firefox is problem and working fine. Again run on Firefox with cache and cookies deleted, still problem. What more, I was able to play after today short maintenance, problem start when run game again a half hour ago.

i had the same problem with waterfox the 64bit version of firefox i went back to version 46 which works ok it seems that the problem is with the update after that version just reload an old one and it should be ok

I have the same problem with firefox i can see sombody highlighting stuff on my home island but i cant get the Halloween info window to close so I cant play the game.
I try with IE and working but i cant have open two browser.