Game crashed

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Originally Posted by peck_ed

Just for clarification, these are the messages I am facing when getting kicked out

Can others confirm the same?

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Getting the same

yes peck-ed same messages that i have had and guild members too

Quote:

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Originally Posted by peck_ed

Just for clarification, these are the messages I am facing when getting kicked out

This

http://thesettlersonlinewiki.com/upl...rverisbusy.PNG

Followed by this

http://thesettlersonlinewiki.com/upl...ectionlost.PNG

Can others confirm the same?

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Same here! :-(

Same here too ,and according to posts looks like its just our server having an issues ?

Quote:

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Originally Posted by peck_ed

Just for clarification, these are the messages I am facing when getting kicked out
Can others confirm the same?

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Yes. And now I'm getting lag from the forum too. lol

Quote:

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Originally Posted by Bowlock

The problem is not that this sort of thing happens, its complex stuff of course it happens. The issue is that we pay them for it NOT to happen and what they do when it does happen. When they fail as they consistently do they give us a Lucky Rabbits foot and a gold refill. Its not enough it really isn't. Some ppl will have level 5 gold mines destroyed. Others will lose their premium, and others will just lose out because they are not buffed, or set aside time for playing but couldn't.

The service levels from BB are atrocious all of the lag and golem issues that we have had (which we should not have had because they should never have implemented something that was known not to work in the first place) and we haven't even had a "Sorry"! Frankly its disgraceful and I embarrassed with myself that I am still playing this game. I think I will give the Xmas event a miss quite honestly and if they don't do something BIG soon to say sorry - and no i'm not talking about an Exotic Fruit Basket, I wont even be getting that far. Never been afraid to spend money on these games if I thought they were good, but never again to BB they are absolutely clueless!

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Reading from your critisism you never had to do with software/game development and the complexity of that, not even to mention 3rd parties involved that might also make 'mistakes' (to keep this a nice post ;) )
From experience... if any of those examples you mention happen, you send a ticket and get a descent refund.

Its an option to pay for this free-to-play game, BB extends time on a lot of stuff if thats required and imo they do that generously and I believe that even at this time of night (00:35 in germany or 23:35 in london, where the servers are at) people are working to give us back the free game experience.

Quote:

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Originally Posted by Bowlock

The problem is not that this sort of thing happens, its complex stuff of course it happens. The issue is that we pay them for it NOT to happen and what they do when it does happen. When they fail as they consistently do they give us a Lucky Rabbits foot and a gold refill. Its not enough it really isn't. Some ppl will have level 5 gold mines destroyed. Others will lose their premium, and others will just lose out because they are not buffed, or set aside time for playing but couldn't.

The service levels from BB are atrocious all of the lag and golem issues that we have had (which we should not have had because they should never have implemented something that was known not to work in the first place) and we haven't even had a "Sorry"! Frankly its disgraceful and I embarrassed with myself that I am still playing this game. I think I will give the Xmas event a miss quite honestly and if they don't do something BIG soon to say sorry - and no i'm not talking about an Exotic Fruit Basket, I wont even be getting that far. Never been afraid to spend money on these games if I thought they were good, but never again to BB they are absolutely clueless!

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You don´t have to pay them for anything, its a free to play game.

Beside that they can have a server crash down or what ever, have seen this happen to bigger companies than BB. And this you can´t really do anything about.
About the lag and so on, yes its bad and yes they should do something about it. And they actually should give us the same kind of presents that the germen servers got a few weeks ago when they had the same problems.

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Originally Posted by Griffyon

Reading from your critisism you never had to do with software/game development and the complexity of that, not even to mention 3rd parties involved that might also make 'mistakes' (to keep this a nice post ;) )
From experience... if any of those examples you mention happen, you send a ticket and get a descent refund.

Its an option to pay for this free-to-play game, BB extends time on a lot of stuff if thats required and imo they do that generously and I believe that even at this time of night (00:35 in germany or 23:35 in london, where the servers are at) people are working to give us back the free game experience.

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Have been playing since 2011 and the problems only gotten worse, its so bad now in fact that the closed beta played better then now when its supposed to be out of beta completely. They are obviously doing something wrong.

Getting the same Peck-ed



And for those thinking we will get sorted quickly as the german servers are experiencing problems..... I have to say this worries me for the following reasons;

1. Unless its a simple reboot we know from experience the german server user base will receive priority over other servers.
2. BB are an international company with an international player community playing on international servers. Why should we experience this type of problem when BB should have co-location of data centres worldwide (at least 2 or 3 continents) and game worlds should be load balanced across at least 2 data centres.

I'm with others in saying its this type of problem, coupled with the horrendous lag and BB's favouritism of German servers that leaves me cold and unlikely to ever purchase gems again. This is a shame as its gem buyers that fund the game and if BB lose gem buyers they lose their income streams and therefore performance will deteriorate further until BB decide the game is no longer worth their investment

May have to get me one of those animated Tomb to signal the rise of the graveyards and the death of the game ::skull::

Quote:

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Originally Posted by Griffyon

if any of those examples you mention happen, you send a ticket and get a descent refund.

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I've never been compensated for the bug with the bookbinder or when I suddenly had negative amounts of settlers and couldn't start a single new mine. I did send tickets. :(

On the contrary Griffyon, I run a very successful mid-size IT company, involved in both Software Development and Infrastructure i.e. Keeping it running. The success of such an operation is as much based on the underlying technologies and the competence of the support staff / developers as keeping one's customers happy.

I routinely have to show our clients that "we feel their pain" often with direct financial loss, in order to keep the happy when things (inevitably) go wrong. It doesn't make up for their inconvenience but it does demonstrate to them that we care. Resultingly we have very happy and loyal customers who know that whilst things might go wrong sometimes, we always try our hardest to try and make sure they do not.

Implementing a release of software that is actually known not to work, displays a certain cavalier attitude to your customers - do you not think?

Hi Bowlock lol

bugged up to the hilt. when will it cease when will it stop!

I get in and then kicked again... I am a yo yo.... hang on my little settlers I will keep trying but it is not looking good :(

I'm giving up for the night and going to play poker, at least I can make some money there, lol

Hi guys,

I have alerted our techs to this issue urgently and they're currently investigating and seeing what they can do about it. I'm sorry for this inconvenience during your playtime tonight.

Best,
BB_Alpaca

Well I'm relatively new to the game but I have to say I have played ALOT of these types of games and this has been one of the smoother game experiences so far. Good Game Empire I was putting in a ticket once or twice a day. Evony you didn't even bother with tickets so much went wrong. A few maintenance sessions and the odd log in problem is nothing in comparison.

Then again maybe I have just mellowed in my old age :)

ribbet-------- i believe that is important to say :P

*Edit* also big props to alpaca for that msg, im pretty sure ur off the clock atm :P

Thank you BB Alpaca for giving us hope :D

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Originally Posted by Vodkat

ribbet-------- i believe that is important to say :P

*Edit* also big props to alpaca for that msg, im pretty sure ur off the clock atm :P

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Off the clock, but I always care about you guys. :)

Best,
BB_Alpaca

hiya everyone i will say hiya here cos the game is kinda not working but you know that

Booted about a dozen times, can't get on at all now. Not happy!

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Originally Posted by PCUK1975

Booted about a dozen times, can't get on at all now. Not happy!

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Indeed i get the 'server is busy' thing before i can even get in the game

scratch that im now in the game but without a chat window.

hiya hunpthree lol.... fingers crossed it doesn't take long :D

hiya mira and hmm lets hope

I seem to be back in the game and it is allowing to do things (for example turn buildings off and send trades) for other members in my guild too, we were not able to do that before after being kicked out the first time :)


anyone else back in ok? :)

I am in and have been able to get all my buffing done... so woohoo!!!

great i eventually get back in to find my premium time ran out

wwhat i wanna know is what happened last night, have the crew swept this under the carpet?

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Originally Posted by padster007

wwhat i wanna know is what happened last night, have the crew swept this under the carpet?

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It certainly has not been swept under the carpet, however I can only continue investigating on Monday. I submitted the issue to our emergency team at 11:30pm as you can see earlier in this thread and they resolved it, but are still investigating the cause.

Best,
BB_Alpaca

Argh!

so what did happen anyway last week?? have we forgotten already, and i remember a halloween bonus gifts last year. are we being tightus maximus nowa days ;/.

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Originally Posted by padster007

so what did happen anyway last week?? have we forgotten already, and i remember a halloween bonus gifts last year. are we being tightus maximus nowa days ;/.

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We had a short server outage on Friday that we gave gifts for the inconvenience (you can still see on the front page).

Best,
BB_Alpaca

it seems it is happening again today ! hope i am the only one experiencing this and i must say, i will not be happy with a rabbit lucky charm and a gold refill !!!

i spent too much money on this game, being optimistic, that some issues will be solved sooner or later, but i guess i was wrong.
This is really a nice community, and i did get back to the game once, but it wont happen the second time if i leave becouse of such thing happening.

please feed the hampsters, so we/me can at least play during the weekend

Hi LorDavor,

Reading your other post you are experiencing this issue: http://forum.thesettlersonline.com/t...e-crashed-quot
(Your other post got merged into that thread as well.)

Regards,
Fexno

[removed]

Hello piruki,

The forum is English only, please translate :).

Thank you,
Sinister-King