Maintenance

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Originally Posted by Orca45

I will tell my boss that, I will begin with work when the maintenance is finished

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You don't play from work?!

Hey guys and girls, Happy Easter, Take a leaf out of a newbie kinda as since all the problems we have been having i have started to sleep gold production over night due to some technical issues recently. Im hyped about easter event as this my first one. Really gutted i couldnt log in at 7am but oh well it happens and yes very dissapointed. I hope its resolved asap as im eager to start sending my boys out for eggs as well. Dont think im complaining much but anyway i wish you all luck, have fun once we get back to the game :)

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Originally Posted by Sharpielein

Cool, the event just begun and I can't send my scouts off for eggs before I go to work.
Add to that I won't get home before sleeping time today, I'll lose a full day.
Not only are all of my high level production chains running (which will lose me wealth when running unbuffed) but I don't get any eggs the first day.

I understand the maintenance can take a bit longer, but given yesterday's price of eggs, I will lose/miss out on roughly 40000 coins of ingame wealth thanks to maintenance duration.
Good job. Way to make customers happy.

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AHAHHAHA good joke- too bad you were serious though

All i can think of is, get a life- at worse you miss one round of searches if you cant log in until next scheduled time you would log in - questlines and such are always completable long before event is over

Complains are to be expected. BB sets a schedule and we, as players adapt to it. We make our strategy based on that schedule. The only problem I see here is the inability of BB to keep up with their own schedules thus messing for everyone.

any idea of timings for completion of maintenace

I think BB work on the Mushroom management, keep them in the dark and feed them [ removed ]


Hi SnowyTheWarrior,

I understand you are frustrated, but please keep any form of profanity away from the forum.

Thanks,
Fexno

Still unable to log in here

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Originally Posted by Qualan

AHAHHAHA good joke- too bad you were serious though

All i can think of is, get a life- at worse you miss one round of searches if you cant log in until next scheduled time you would log in - questlines and such are always completable long before event is over

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Yeah, problem is today I got a 12-hour working day ahead of me, and because of that I would send off 14 Savage Scouts and 3 regular Explorers on Very Long Treasure Searches (expected return: up to 50 eggs per scout) to return tomorrow when I have time again.
Given that every Scout would return on average about 30 eggs and yesterday each egg was selling 70+ coins on North, that's around 30k coins which I am now at a disadvantage due to not being able to use the first day of the event.

Oh and for the "Get a life" part: I think that's the perfect thing to do for people who have nothing else to do other than tell people on the board on how to arrange their personal spare time.

It's quite shocking to see the level of rudeness coming from players.

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Originally Posted by Nihilista

Maybe it's about time that BB hire some new developers/technicians since the currents ones apparently are worthless...

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What makes me wonder is whether BB doesn't know the concept of "Continuous Integration", doesn't understand how to implement it properly, or doesn't care to provide such a service to their customers.

I introduced CI for a client and they can now normally do Zero Downtime deployment (you don't even lose the session!).
On occasion, when a database migration is required, they take about 10-15 minutes for the scripts to run. But that's rare - and only happens when poor legacy code got refactored.

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Originally Posted by Bobthebuilder2

got up at 5am bst approx. been trying to log on scince 6am bst approx. now 6.26 bst approx. another days production lost. another utter fail by blue byte. :(

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it's a game, chill out, go out, get some fresh air :)

Id rather maintanence went on longer than i expected to make sure its working properly than to log in and find its unplayable. Great work BB thanks for caring about us players and i will be waiting patiently to be able to play :)

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Originally Posted by mysticme

Id rather maintanence went on longer than i expected to make sure its working properly than to log in and find its unplayable. Great work BB thanks for caring about us players and i will be waiting patiently to be able to play :)

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This is an odd attitude. I'd rather maintenance go on a bit longer, than have a BlueByte employee show up and beat me with a baseball bat. I still think they should put some more effort into keeping up with their schedule, and I'm not really that impressed that I haven't been beaten up with a baseball bat.

Hopefully BB just run the active part of the event for an extra day and then we have lost a minimal amount.

Sorry BB but the poor communication indicates lack of respect for your "customers". Please improve in communications.

I have undestanding for the manitenance but not the lack of communication.
Many players have already understood that the maitenance takes longer by the "Play Now" button. Actually for approx 2 hours now!

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Originally Posted by TotoMok

I still do not understand why people allow their gold production to continue when there is a known scheduled maintenance about to occur. And if they do purposely allow it to continue, then why do they complain.

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The bad planning comes from BB, as others have stated they should inform you that maintenance takes 8h instead of 6h, and if they manage to get done ahead of time that's just a good thing. The problem this time is more of the connection issues from 24h ago and then this again in a short amount of time, that is what makes people irritated.
If possible, you always plan for things to take longer time than expected ofc, but you shouldn't have to. Planned for one hour extra this time. but that didn't work either.

When will we be able to get back in the game - this is really annoying!!!

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Originally Posted by EctoRune

This is an odd attitude. I'd rather maintenance go on a bit longer, than have a BlueByte employee show up and beat me with a baseball bat. I still think they should put some more effort into keeping up with their schedule, and I'm not really that impressed that I haven't been beaten up with a baseball bat.

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Maybe there was irony there and we failed to detect it?
"I rather spend a couple days in hospital than succumbing to smallpox, since I go to a doctor who doesn't know what vaxing is"

Imagine if Facebook or Google were down like 6-8 hours a week.
Is TSO really that much more complex than Google? Do they have so significantly more customers than Facebook?
No - it's only that BB have crummy, outdated deployment processes which don't meet industry standards.

But of course, it's better to have a 168-hour downtime each week than some unstable software caused by poor engineering practices. :D

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Originally Posted by EctoRune

This is an odd attitude. I'd rather maintenance go on a bit longer, than have a BlueByte employee show up and beat me with a baseball bat. I still think they should put some more effort into keeping up with their schedule, and I'm not really that impressed that I haven't been beaten up with a baseball bat.

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Lol whatever floats your boat. Seriously though would you prefer to play a game full of extra glitches? Been down that road wasnt impressed... quit the game and joined TSO.. yes the odd problems but nothing really for me to rather get annoyed about. Oh and yes im a very Odd person :)

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Originally Posted by FishmanUK

Hopefully BB just run the active part of the event for an extra day and then we have lost a minimal amount.

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I was thinking that.
Prolonging the event and all is forgotten, then no damage is done.

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Originally Posted by mysticme

Lol whatever floats your boat. Seriously though would you prefer to play a game full of extra glitches? Been down that road wasnt impressed... quit the game and joined TSO.. yes the odd problems but nothing really for me to rather get annoyed about. Oh and yes im a very Odd person :)

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Again, taking the vaxing metaphor:
Just because you go to a doctor who doesn't know what vaxing is doesn't mean that dying from smallpox is still normal in the 21st century.
Just because you play a game developed by a company who doesn't know what "engineering practices" are doesn't mean that X-hour-downtimes every week are still normal for IT products.

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Originally Posted by mysticme

Lol whatever floats your boat. Seriously though would you prefer to play a game full of extra glitches? Been down that road wasnt impressed... quit the game and joined TSO.. yes the odd problems but nothing really for me to rather get annoyed about. Oh and yes im a very Odd person :)

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No, I absolutely wouldn't prefer a game full of even more glitches (TSO is already riddled with them) - my point is that that's not en excuse. They could do much, much worse. But what they're doing still isn't good enough by a long shot. There's no reason to be extremely uncommunicative about the issue. There's no good reason to not set an ETA.

Under normal circumstances, I can understand that maintenance can take some time, and that it's not always possible to fit within the expected schedule. But in the case of TSO, this doesn't really work either. What on earth are they doing to the servers that takes all night? As Sharpelein mentioned, modern deployment can be done with barely any downtime. And no matter what system they're using, there's no good reason for it to take six hours, let alone six hours and then a couple more. It doesn't help that going over the scheduled maintenance time happens all too regularly.

The way BB are handling this maintenance is really lousy. Saying "it could be worse" is technically true, but also meaningless. It could always be worse. It still isn't anywhere near acceptable.

im reading these msgs & it beggars belief....
its a game people, that is run via technology....
if there are glitches, they must be ironed out before it goes back on to mainstream....
or all your whiny ass's will be on here again complaining....
p.s. when the game is down for maintenance, the game is stopped in real time, and resumes when the servers are back up.... so you loose nothing....

perhaps BB should adopt Scotties attitude to maintenance from Star Trek quote a time 2-4 hours longer then when they finish early they look good lol

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Originally Posted by Latina_Savannah

p.s. when the game is down for maintenance, the game is stopped in real time, and resumes when the servers are back up.... so you loose nothing....

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Ehh? The game is still running when there's a maintenance.

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Originally Posted by Latina_Savannah

im reading these msgs & it beggars belief....
its a game people, that is run via technology....
if there are glitches, they must be ironed out before it goes back on to mainstream....
or all your whiny ass's will be on here again complaining....
p.s. when the game is down for maintenance, the game is stopped in real time, and resumes when the servers are back up.... so you loose nothing....

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well said

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Originally Posted by Nihilista

Ehh? The game is still running when there's a maintenance. Why do you think people complaining about buildings running out of buffs or mines being depleted?

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err... yes

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Originally Posted by Latina_Savannah

p.s. when the game is down for maintenance, the game is stopped in real time, and resumes when the servers are back up.... so you loose nothing....

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Assuming everyone is available 24/7 to jump to the login as soon as servers open again.
Some people actually have something called a "Real Life" to which they must subject their potential online time. And these people actually lose a lot (in terms of game progress) when their online windows get blocked unexpectedly.
To suggest that these people subject their "Real Life" to progress in the game outside the usual game spans is the truly nerdy and absurd statement because it implies taking "Real Life" loss in order to proceed in a game.

Absurd.

we just misunderstood the concept of easter event

lol... just made a discovery.....
some people actually set their clocks to wake them up when BB say servers will be back on line....
IT'S A FREAKING GAME lol......
and a browser game at that......
gotta love peoples real lives..... ;)

it's free to play.
"pay peanuts, get monkeys"

You want higher quality, well there's some very good games out there for which you pay.

You choose to spend real coins to get gems, your choice.

I spend a decent amount of euros (100+) to get gems, but I made that choice knowing that TSO is F2P and that I shouldn't expect top notch quality.
My character is "only" lvl 41.

I'm not optimising gold production (I should as it's very expensive in ressources running un-buffed) but hey, am I complaining ?
No. I'm a reasonnable adult, I've weighted my choices and I take responsability for them.

Don't shoot the messenger, don't shoot the devs (or there will be even less of them :D )

Be patient, accept your choices.

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Originally Posted by Sharpielein

Again, taking the vaxing metaphor.........

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I vaxed three weeks ago and have lovely clean carpets now. :D

Hey Hey guys :),,, having been more or less house bound for the last 7 months,,, Settlers is my saviour, keeping me sane!! And yes,,, i am very much looking forward to the Easter Event, and yes, i was a bit peeved to find i was unable to loggin this morning,,,, but, i have nowhere else to go, so i'll wait, patiently :) thanks TSO Team

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Originally Posted by TotoMok

You don't play from work?!

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Not everyone can play games at work

Have a little patience. Time to log from forums. Things to do. Happy easter

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Originally Posted by Faffner

The bad planning comes from BB, as others have stated they should inform you that maintenance takes 8h instead of 6h, and if they manage to get done ahead of time that's just a good thing. The problem this time is more of the connection issues from 24h ago and then this again in a short amount of time, that is what makes people irritated.
If possible, you always plan for things to take longer time than expected ofc, but you shouldn't have to. Planned for one hour extra this time. but that didn't work either.

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Im peeved as well, i sent all my explorers out yesterday on long/very long searches so that they would return about 8 am when i log in. Was hoping they would bring a nice load of eggs with them to get me in the mood for more eggs in the islands. Expect they are back now, eggless, and i will lose some hours while they search again. Just remember guys, its ONLY A GAME. Just wave goodbye to the Martial Arts gen as you wont get one now you miss out on a few eggs :D

HI thought open season started..hmm my shotgun ready to hunt some wabbits ,cannot wait longer ...please BB start the season :D

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Originally Posted by zOUfr

it's free to play.
"pay peanuts, get monkeys"

You want higher quality, well there's some very good games out there for which you pay.

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Well ... I would agree with you, but like I already mentioned, Google and Facebook have significantly better processes.
As does Wikipedia and many other services which are also free.

Just happens to be that nowadays, a software engineer is (or should I say: "should be") more than a monkey hitting the keyboard, hoping that the gumbo somehow compiles.

Providing a F2P game is no excuse for crummy processes.
It only reveals a company that has no control over themselves and is therefore at danger of losing control over their products, therefore their sales (i.e. bankruptcy).

That BB can't make enough money from F2P to sustain a high quality product is a sign of marketing failure as well, not an excuse.

The industry is tough. Adapt or die. And serving poor quality under pretenses of "It's free" doesn't go very far with people who grew up in "Generation Google".

Any idea how long please? Those easter eggs are hurting already :D

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Originally Posted by BB_Ravel

UPDATE: The maintenance will take longer than expected. Thank you for your patience and understanding!

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Originally Posted by mysticme

Hey guys and girls, Happy Easter, Take a leaf out of a newbie kinda as since all the problems we have been having i have started to sleep gold production over night due to some technical issues recently. Im hyped about easter event as this my first one. Really gutted i couldnt log in at 7am but oh well it happens and yes very dissapointed. I hope its resolved asap as im eager to start sending my boys out for eggs as well. Dont think im complaining much but anyway i wish you all luck, have fun once we get back to the game :)

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Thanx for the wishes... I hope you enjoy your first Easter... rather late than never..;)

I myself feel like some chocolate eggs now. Good luck to you all and happy egg trading.