i got booted out of my work pc, but then i was able to login via home pc, its a pain playing remotely
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i got booted out of my work pc, but then i was able to login via home pc, its a pain playing remotely
Thanks for telling us :)Quote:
Originally Posted by BB_Saqui
Have same issue here, everything are just broken.!
an hour ago,
when i was logged in the game, i got an automessage on my screen, a blue pop-up on the screen advising me to clear the cash ...
i did clear everything past history, log in infos whatever everything in chrome.
done that then i tried to login the game and what i have got all is this below screen
http://prntscr.com/cjt4fg
using this screen, i can not login sadly.
login icon is not doing a thing.
can not contact with support team for similar reasons, that is same page comes up and does nothing even though login infos are entered but login doesnt work.
side note : seems like i posted the same content at some wrong place ? unsure... sorry for inconvenience. :confused:
EDIT: Merged.
I can't log in on either slim browser or Chrome. Have cleared caches and checked Flash.What else do I do?
EDIT: Merged.
Funny is the only thing that help now is cache, if you clear cache the game will try download latest versions again and it will fail, so problem will be worst.
Alas this does not help.
husband has same issue plus he cant log into the forum so cant report it anyone have a direct email for support
Come on BB! I've got people waiting for me to finish my adventure! How hard can it be to keep a game working?
Seems to be working again
:pQuote:
Originally Posted by Fat_Taff
This is related to the issues BB is having
Quote:
Originally Posted by BB_Saqui
just got in on Chrome, all loaded fine after 2 hrs of failed pages. I'll never log out again :)
Does it? Mine is still a fail :)Quote:
Originally Posted by GeNemesis
ie works now
must be still a problem as I got kicked out and can't get back in, tried 2 different computers
Won't even load the home page properly
I have the same problem. still only white screen after clicking play now:(
i havent been online untill trying now.
I can't get in (using safari 9.1.3 on OS X 10.10.5).
Yup seems to be solved now although I lost a couple of mines in the interim!
login ok,
but, are you able to go in the game ?
i lost over an hour premium and a adv that was acting funny
chrome works now
Then try to just reload the page (F5).Quote:
Originally Posted by jebj1977
Can people still having issues logging in please follow the instructions here to clear their cache. If you have done so and still have issues, please post here with as much information as possible. Thank you!
Update: the issue has now been resolved. If you're still experiencing issues, please try clearing your browser cache and flushing your DNS. If you're using Steam, please use the "Verify Game Cache" option. Thank you for your patience!
I confirm that the issue was fixed until the maintenance.
After clearing cache etc, here is where I'm stuck:
http://s15.postimg.org/jo2goq27f/load_stuck.png
Let's hope it's just temporary...
Maintenance has only just finished, so some things may still be coming back up. Keep trying and if it still continues to be stuck in an hour, we can move forward with troubleshooting.Quote:
Originally Posted by SillYcoNe
Thank you for for following this case so closely.
You were right, I got into the game.
Now to try that new ship :)
Yay - enjoy the new content! :)Quote:
Originally Posted by SillYcoNe
Any reason why the problem would reappear ?
I'm stuck just a bit further than what the screen cap above shows.
(yes I tried the std procedure with cache clear, refresh, reload, etc etc...)
We are aware of the current loading issues with our webpage. Our team is already working to address the situation. I'll update here once it is cleared. Thank you for your patience.Quote:
Originally Posted by SillYcoNe
Update: this issue has now been resolved and you should be able to log in again!
And I confirm that after yet another clear cache/reload I was able to login.
Thank you for your answer and fast resolution.
Having the same sort of problem. Logon page works. Hitting "Play now just generates a page of random black code on white background
Is this still occuring Ammy? If so, we can begin troubleshooting.Quote:
Originally Posted by Ammy75
Once again after maintenance, loading stops before the end :(
https://s3.postimg.org/a0jvho4yb/load_stuck.png
Did doing the usual clear cache etc not work this time?
ofc I followed the usual procedure...
I was able to log in yesterday, but today, stuck again.
I tried on FF and Chrome
Edit: I hope the loading isues can be fixed for the event...
After graphics glitches due to some resources not loading from CDN, today I just end up on a blank page.
In the developer tools:
302 http://static.cdn.ubi.com/0018/live/...387c40e6ad.swf -> size 0
Cache clear and usual procedure changed nothing.
Have you try uinstall browsers then restart comp and reinstall again
Thank you for the effort to propose a solution but no, I won't uninstall every single piece of software on my computers for a flash game that has trouble loading its resources from the CDN.
Hi it's been half an hour that I can't load into the game, I cleared my history, I even tried to load with a private navigation, nothing happens (see link)
prnt.sc/cpntqj
Please do something about it, it's not the first time it happens. Many thanks in advance :)