X marks the spot ....for the settlers' tab
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X marks the spot ....for the settlers' tab
Sad to lose this game, but i think I have to call it a day now. Three days now with an unplayable game. I could stay around and wait for a fix - it´s just that i have never seen BB fix any bugs. They just get to stay put in the game.
If it is a monetary issue not to switch back to client, it is a big mistake not to do it asap. People are leaving now.
Apparently game still the same even in unity version:)
the question is we all know this is crap but will they do anything about it......i doubt it very much....I think they have all gone on holiday.....bunch of a**holes
i am trying to do anything , but it is just impossible to play .. geologist and scout sending is just very slow and painfull .. star and mail menu works badly .. this is final for me - i am taking my business elsewhereQuote:
Originally Posted by AstaBridget
bye BB
The situation might be dynamic, but that's more than can be said for the game itself now!Quote:
Originally Posted by BB_Trafffer
It's slow, tedious, frustrating, and unplayable. Can we go back to the client version instead of this unity thing, please? At least that worked. If it isn't sorted out very soon, I for one won't be bothering with it for much longer.
Well i hope you guys will soon make a decisions cause the way things are now are very bad.Quote:
Originally Posted by BB_Trafffer
And now it's weekend so as we all know nothing will be happening right now so we may hope that next week something will happen. Which means another few days not being able to have fun playing settlers.
Like many ppl already say switch back to the download option we had. And get unity sorted properly before releasing it live. On the test it was already not playable so why should it be live suddenly playable??
If I am reading announcements well nothing is gonna happen until an unspecified date in August where next deployment is "scheduled". Which means until that time we are stuck with current version without any hot(cold)fixes whatsoever.Quote:
Originally Posted by MeneerHepatica
Somebody correct me if I am wrong.
I just tried clearing my browser cache (google chrome) and it has made a huge difference. I am actually able to play now :)
Before clearing, loading the map and actually having buildings showing would take about 1½ hours :( and opening menus and selecting geos explorers etc was more or less just not possible and playing the game was all in all not possible.
After clearing browser cache my island loads in less than 5 minutes buildings and all! And opening menus can be done without too much trouble. All in all the game became playable :)
Someone in chat told me that uninstalling the old client can make a difference too so I have but haven't tried playing after that yet.
But clearing browser cache sure made a big difference, game became playable for me.
A couple of statements from BB_Kumakun on the German forum today:
https://forum.diesiedleronline.de/th...-Live!/page201
Quote:
Please refer to the error message topic, most of the errors noted here on the last pages are already there. Only here in the feedback cannot we react to every single message. We would also like to rule out that we overlook an extremely important error, so please "error in error". If you are not sure whether it is already there. It is better to create a new topic there than to submit a message here in the feedback - here it continues so quickly that it can really be that we overlook something.
Now for the feedback:
I can understand that you are angry or disappointed. I am now too, but I also know that no insult, no threat and no reports without information will change anything. We need insight. It has now taken us almost 4 days to find out how the error is generated. Because information about your systems or even the report template was almost never added by anyone (I say "almost" because there were some who did it very conscientiously and thanks to these settlers we were now able to find one of the reasons. The
fact is: the error appeared in the violent form on the test server. Now we also know why.
One of the main causes seems to be the "abundance" of your star menu.
New settlers, settlers who are not quite as active,
Settlers who, on the other hand, have 100+ specialists, tens of thousands of funding PRO funding, materials in the millions - THESE players have problems.
Of course this corresponds to pretty much every settler who has been there for over a year on the live server.
The cause was not immediately clear, because that's nothing new, you have had it for a long time. This was never noticed on the test server, because settlers don't have this abundance of things on hand.
Long talk, in a nutshell: Please use the report template for error messages, then we can intervene faster and better.
Now we can actively tackle the bug and hope that it can be done quickly. There will then be an emergency maintenance, as noted, "August" is currently in the room and yes, that is not an exact date, but we want to make sure that we can resolve this unplayability.
No, NO rollback and / or client replay is currently planned (and technically possible). Even if MANY have problems, the game is massive, but at the moment Macler / Linuxler AND Windowsler are coming into play, this is a step forward towards the client and I think those who have been excluded for 6 months are very happy about it, even if the game is simply not around running.
We are working on it, our main focus is currently on it.
IN ADDITION to this error, we have 9 "Uncaught Error" messages that can also lead to a crash. From the test server to the live version, we were able to fix 8 out of 9 of these errors. Nevertheless, new ones appear now or "the old" but in different forms. These bugs are nasty because they partially close the game. So we see them as "gamebreakers" (but not quite as fatal as you can avoid them).
https://forum.diesiedleronline.de/th...Version/page49
Translations from a popular search engine :pQuote:
So I can confirm that the client was not a dream and excluded Macler and Linuxler.
The reason why we had now even dared to publish Unity were among other things the comments related to the client.
"Client broken, stupid, not working, only lags, only aborts". "Can't load the client, nothing works", "Better bring Unity out like on the test, can't be worse than the client".
As we see "yes". The only good thing at the moment is that Mac and Linux users can now "get into the game", even if playing is not really possible. We know that, we're working on it. But we cannot just "go back". Unity was a one-way street, so it was only possible in one direction. Resetting it is critical, if not nearly impossible to implement. BUT we are currently looking at what is possible, you might just have to test it again with the reset. But I don't want to make any promises here, as soon as I have information, I will share it.
Hmm - at least it is a reply, but it can still not be a big surprise as the experience for me is more or less as bad on test as it is here, and they did not fix many bugs on test, only 2 or so updates. The things that makes the game annoying to me is the auto refresh - and that is not a bug, that must be something that is meant to happen.
It freezes everything and abort what you are doing. The sending of specialists and the fact that you open building menus - bomb or move buildings through open windows. The tine font in chat, the windows that are not adjusted in size so you need to scroll and click a lot for each window. ... the story goes on and on - and I have seen that people reported those, I myself put in report and I did use the report template- though I did not include my shoesize.
Quote:
Originally Posted by Niclin
I just tried that - it didn´t help me unfortunately.
from BB_Kumakuns post we can see that unity being bad is actually fault of players - they hurried up unity before it was ready and also when it started they did not give proper feedback but only complained and were calling devs stupid and not giving information about your systems ....Quote:
Originally Posted by PaulLG
well, i must say that Kumkans is absolutely right ! Horrible player base , no one wrote information about your systems and therefore devs had nothing to fix - coz they did not have enough information ...
i am glad that we finally know whos fault it is - that players actually scrwd up big time !!
shame on us all
Thanks for a good laugh. :) I knew somebody would dig some info from somewhere to educate us about real state of issues. :)Quote:
Originally Posted by BrownGuy
Yes - we are really bad. I just don't get why they did not take just 20 mins to try out the game themselves before launching it. I get even more angry when they cant just admit to what we all know, lies and fake news does not increase the trust.Quote:
Originally Posted by BrownGuy
The game was not in any way ready to be launched, players who have been trying out unity test knew, I am sure BB must have known, you cant be that stupid, it is just not possible.
Why just admit to bad decisiiosn - show us a plan that we can believe in and then I am sure everyone will be more patient and more undwerstanding.
One do wounder if BB and dev's even play the game....
Game freezed and this message popped up: ”Out of memory. If you are the developer of this content, try allocating more memory to your WebGL build in the WebGL player settings.”
Lol We have asked this question along with `do they ever listen to those on test when they warn something major is broken?' for as long as I've played the game.Quote:
Originally Posted by Sansa
We have seen the same thing happen virtually on every major `update' or new event release ( even some of the rehash ones! )
Urd wrote:You would think so, I'm sure we all do, it beggars belief but there comes a point when you just have to accept that it is the only explanation. LOLQuote:
I am sure BB must have known, you cant be that stupid, it is just not possible.
There might be a clue in BB_Kumakuns post when he talks about the numbers in star causing an `unseen' issue. Maybe they only test the game on level 1? " oh look the mayors house loads ok, the game works, we fixed everything, we worked really hard over the last six months to achieve that. All we have to do now is stack up the Happy hours and watch our bonus's roll in! "
" What it does not work? Those horrible players must have broken it, how dare they get through the tutorial, we never did. Why did they not tell us in testing? Oh, I see they did not use the template we gave them, useless testers. They expect us to do some work to reproduce the bugs without that critical detail...that will eat into my candy crush time, so we'll just ignore that."
Thanks to PaulLG for posting the across forum message. The players and the TSO community is still one of the best out there, and I just want to reiterate none of this is our fault, not our computers, not our browsers and not the way we play or have played the game, and certainly not the testing community. We did not break the game, BB did.
We have given them a solution of temporarily bringing back the client but for whatever reason they say they can't (won't). Again you have to ask why would anyone burn their bridges so quickly? How's it looking now Urd? Lol
We of course are wrong again, they on the other hand have there own solution to drip feed bug fixes on `scheduled ' deployment, not urgent hot fixes, like any other gaming company would do after a game breaking deployment ... NO just a scheduled maintenance patch and the players must be grateful and sing our praises for that!!
ps. Note to developers at BB. Before you release anything onto live servers, put THAT version on test and get it tested by the tester players. Perhaps then you won't continue to look so stupid!;)
well at least there is some explanation of sorts in there that might make some sort of sense (Brownguy's interpretaion notwithstanding :) - I did enjoy that ).Quote:
Originally Posted by PaulLG
However why are we reliant on someone bringing over a explanation from a German server, whilst we muddle on more or less in the dark?
That aside what really concerns me (well one thing cant list them all life's too short)... there would appear to be a massive problem caused primarily by the massive size of islands/star/mailboxes which could not be told from test environment. They are working to solve this - great... but if they do what does that mean? I'm no techy so dont grasp all the nuances. What will it solve? Log-in/loading problems and perhaps restore a few missing game functions? But what about all the niggles that were plainly visible and reported under test, reported and not sorted. I might then be able to get in and when I do navigate my island and click on things with just a 'normal' amount of TSO frustration but if I can't see deposits, cant see guildmates, cant send attacks - plus I am one of those weirdos who enjoys pvp which was almost unplayable on test - will there actually be a game worth playing if and when the 'big' problem is sorted and if not which side of xmas should I expect it?
Put it another way, imagine your house being burgled and completely ransacked. On the way out the burglar kindly closes the door and breaks the lock... When you get back you cant get in. BB are working hard (??) to fix the lock, but when they do and you get inside and see the devastation will you wish they hadn't? What are we exactly expecting (quiet now) 'sometime' in August ?
No, NO rollback and / or client replay is currently planned (and technically possible). Even if MANY have problems, the game is massive, but at the moment Macler / Linuxler AND Windowsler are coming into play, this is a step forward towards the client and I think those who have been excluded for 6 months are very happy about it, even if the game is simply not around runs.
We are working on it, our main focus is currently on it.
IN ADDITION to this error, we have 9 "Uncaught Error" messages that can also lead to a crash. From the test server to the live version, we were able to fix 8 out of 9 of these errors. Nevertheless, new ones appear now or "the old" but in different forms. These bugs are nasty because they partially close the game. So we see them as "gamebreakers" (but not quite as fatal as you can avoid them).
In addition to the report template, we absolutely need the Dev console (developer console). Today I created a short guide for this and we will add this to the Uncaught Error topic.
german forum**************88
Good analysis @Larili and @Stonewaller.
We are most probably stuck in the pit for many months to come.
Time to focus on the silver lining :)
The excelsior bug has been fixed.
Generals and quartermasters stay ready for elite troops even if emptied.
The send army dialog does not keep emptying itself whilst trying to select generals.
Whilst BB have admitted that the game is not fully playable, at least the Mac and Linux players can get in and do as much as the Windows players can, so they are no longer disadvantaged.
The developers no longer have to worry about code being compatible with both the flash client and Unity versions, and they are now all focused on resolving the problems that we have.
Whilst I would, of course, prefer the game to be fully playable, let's remember that the developers are doing all they can to bring that about. Any mistakes made on the road from Flash back to browser are more likely the fault of BB management than the developers.
This is a long-term game, and many of us have been here for years. Surely we can potter around doing basic island maintenance for a little while whilst BB works on the game. It is an ideal time to do some building upgrades!
Nice to see that someone can remain positive. I think a lot more would be where you are if BB did not make matters worse by blaming us for the trouble. I have been waiting for a proper explanation and an apology would also have been nice.Quote:
Originally Posted by PaulLG
Yes Traffer did say sorry - sort of, but that was very much spoiled when then next he wrote, was that the problems was fixed and all that is wrong is that we did not make proper bug reports.
I am not a programmer, but not stupid either. I was sure this was where we would end up - just after seeing what went on with test, how little fixes they did and how terrible the game experience there was. I have been playing and testing other games before this, and never seen a new version like this being ready so fast. Never seen so few fixes and updates.
This is not a question of bug reports - not even of testing, a few minutes of trying the game on themselves would have told them the basics.
They made a mess - what they should have done already when they was aware of this - was to be honest about it and give us some plan of what they meant to do.
I don't like being told lies and blames for other peoples mistakes - I don't think anyone do.
hahaha , i gues this is one of the developers/moderators - code/smiles/traffer :) you praising your own bad work .. fix the game and make it playable - THEN praise your self ... untill then - job horribly done , shame on youQuote:
Originally Posted by PaulLG
No, just another long time player. One that thinks BB knows they're in a bad place, but continuing to stick the boot in whilst they're down is not helping.Quote:
Originally Posted by BrownGuy
The glass is half full, don't smash it!
I think you might be right - but they would gane more respect by admitting it instead of blamingQuote:
Originally Posted by PaulLG
the players.
glass was 99% full 4 days ago ... also i did not smash anything - BB didQuote:
Originally Posted by PaulLG
Well it's only human nature to blame someone else. i've never known anyone hold there hands up and say sorry it was my fault.
Polititions, cival servants, footballers
even me. Why do i have so many resources, its not my fault my parents made me save up when i was a kid.
Anyway i can't see it being resources as hardly anyone playing, only 78 trades in trade office, resources not being counted when offline.
The game should play better if so.
Maybe an idea for BB, put testers and developpers in one big, good ventilated room and bug it out. Instant bugfixing. I've altered the code, how is it working? If positive go and release. This for a week. Probably the game will run twice as smooth as before.
After reading this I see some good news and bad news for myself. Good news: It is not my computer or my vision failed (which is very good since I have enough health issues as it is). Bad news: instead of game I used to play I find myself looking at a heap of bullsh*t. What the heck happened??
After looking at the same kind of thread on the german forums I nearly feel sorry for BB....248 pages of complaints on just one thread...
I think ill just let the plp on that forum keep up the main thrust of complaints since they are doing such a good job. Poor BB...not!
Sorry PaulLG I disagree. How many times have they done this? How many times have we asked them not to and listen to players/testers? How many times have we told them to do this when they did not listen previously? I think the player base has been extremely reserved and patient, probably because of our addiction/love of the game. Yes, this has end game written all over it and it would not surprise me in the least to see them yet again avoid responsibility and blame our anger and negativity too pull the plug. Nothing the player base is saying is unjustified, and to continue pussy footing around the truth because it might hurt the developers feelings hasn't worked in the past and it will not work now. BB DOES NOT LISTEN to reason, throughout this games history they have repeatedly shown this.Quote:
Originally Posted by PaulLG
None of us want to be on the forum venting and `sticking the boot in', we would rather be playing the game ...but we can't because they did not listen to the players and testers. Why should we have any sympathy for them as they `try' to fix something that they themselves broke? Why should we be grateful for a drip feed of bug fixes which any good game developers would have never have allowed to get pass in house testing ( let alone with a player testing server ) before attempting to fully release it across live servers. Add to that they did it without retaining a rollback position.
I kept quiet through out the Flash/Unity discussion, although my gut told me something like this was going to happen. I did listen to my gut and stopped putting cash into the game, because I was sceptical of BB's ability to match its front page positive speak on the issue. As deadlines slipped, the last minute switch to client, and the loss of many players because the client was restrictive, did not lift my confidence. The big red flag occurred when I started seeing phrases like 'the live server is different from the test server' coming from our community manager and MODs to questions from players regarding the progress or not on the test server. Even as a non geek that just did not make sense, why would you not put the latest bug fixes and updates on the test server so that it can be tested? Well I guess we all know now, BB developers know best !!
So, PaulLG, I hope you understand why I politely disagree. Please don't take offence as I do not want to fall into what I often see in these threads where anger at BB gets twisted into player v's player squabbles. Players and the community are still the best out there in my book, we just don't get appreciated by BB as we deserve.
The glass may be half full, but BB have locked it in a cupboard and is now teasing us by dangling the key just out of our reach. Whilst I appreciate what and why you say what you say, and if it was without precedent I would be right behind you in support. But history is there to be learnt from, even if that goes over the head of BB, so excuse me while I go off and buy some metaphorical steel toe capped worked boots :D
I do understand Larili, and no offence taken :) I am not trying to excuse BB's lack of foresight, planning or customer relations.Quote:
Originally Posted by Larili
I do feel some sympathy for coders within BB who can only advise those that make the decisions.
I have seen the effects of angry customers shouting insults at techs for a situation out of their control. Such abuse is highly de-motivating, and has the opposite effect intended by the angry person.
PaulLG may not be a real independent player, but works at BB. Spending all this time supporting wrong doing, makes me suspect so.
PaulLG From your statement "let's remember that the developers are doing all they can to bring that about" gives you away as someone affiliated to BB. You may be one of the developers at BB. How can you know that, if you do not work there????Quote:
Originally Posted by PaulLG
Because I have worked. Not for BB, and in tech support not development, but technical workers in general want to provide good solutions (sometimes against management pressure for quick and dirty fixes!)Quote:
Originally Posted by Lene898
Nah, Probably Just a player who still has a little faith and hope. I on the other hand I have another year in the game, faith has long gone and hope is dwindling fast ;)Quote:
Originally Posted by Lene898
I could be accused of working for BB once upon a time when I stood up for them ( A long time ago in my innocence :) :) ) I think you can guess now that I don't!Quote:
PaulLG From your statement "let's remember that the developers are doing all they can to bring that about" gives you away as someone affiliated to BB. You may be one of the developers at BB. How can you know that, if you do not work there????
In supportive comments we often generalise and make assumptions just like when we criticise, as we don't actually know. I would assume ( once upon a time ) that the developers were doing all they could to put the game back to play ability, you see that in most other games, and software updates that go wrong. It is what a good business does. ( All men to the pumps attitude ). Now if there is a hot fix announced Monday for Tuesday PaulLG may have made a valid point, and some hope may be restored. But currently we are looking, from BB's own announcement, a scheduled deployment `sometime' in August ....that does not sound like all hands to the pump to me, more like `you there, newbie. Man the pump, while the rest of us get into the lifeboats'
Nicely put. :)Quote:
Originally Posted by Larili
I do generalize. BB miserably failed us and deserves all the criticism they get. It's not my task to discern which person or department exactly within BB is responsible for the fiasco, cause to the outside world BB present unified front. But I will be more then happy to modify my stance when someone from BB comes and says for example "it's not developers fault, it's us managers who wrecked it all by not thinking straight". Till that time, visible results strongly suggest that nobody at BB is doing all they can and working hard to keep the game playable (although I do believe they are doing at least something). And also nobody who's not working there can say "let us remember that developers are doing all they can" - that's pure speculation not founded on anything visible from outside BB. I would have to know something like that first, to be able to remember that ......... lol :)
Spot on Norton_C, Just speculation does not do it for me. BB needs to be honest. I spent money on gems expecting to at least play what was before me or even better versions. They knew what they were going to offer was not good, nevertheless, just weeks ago we had happy hours and events. We would be way understanding if they told us what is really happening. Is it developers, management, financial, ....? Honesty ???? BB working hard ??? If they resolve the issue asap then we can say, they worked hard. As at now, we can not say they are working hard for certain.Quote:
Originally Posted by Norton_C
Don;t worry, the devs wont see these posts and be demotivated by it- If they see any posts it will be on the german forums or synopsis sent to them from these forums by faithful BB Traffer :P