Problem is, and always is that with assumption you can make incorrect statements. I refer to one person, who gave away all, not just the extras but all of their ISHs to new people to give them a boost. They couldn't get them back, as is unfortunately the case, alot of those players quit around level 35, when the game slows down and they realise its not for them.
This person agreed they should pay them back, and did pay some back but could not secure all they needed within the time, despite trying. BB gave them the run around and in the end they got banned. I think the issue was not what BB wanted to do, but the fact it was impossible to engage them in conversation, we have all been on the end of cut and paste replies from support that don't really answer the questions asked.
If they had allowed a much more reasonable time it would have been far less painful, they took far too long to make a decision then expected people to be able to return them immediately.