The Ubisoft Website has been down as well so this must be a big problem.
I guess we are in just waiting in a cue
In the meantime, sit back and relax
https://www.youtube.com/watch?v=gdJWZxPW45c
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The Ubisoft Website has been down as well so this must be a big problem.
I guess we are in just waiting in a cue
In the meantime, sit back and relax
https://www.youtube.com/watch?v=gdJWZxPW45c
-Oh am quoting the wrong msg but still... am getting the same maintenance msg-Quote:
Originally Posted by BB_Ravel
Am stuck now at the loading screen... I just started the tutorial expedition minutes before server crashed... It is now half hour later. My expedition will expire and I am not gonna wait for the server to stop crashing and looping.
Quick question: Should I bother sending a ticket to customer support? Last time the servers had a "Performance Issue" you were not willing to provide any support/refund/compensation whatsoever...
Cheers!
Also stuck on the loading screen, and not advancing in the queue either...
wow so glad i wasted my money on this game. never again
Unannounced Maintenance Kills Game.....
Waiting Queue is a new addition that simply does not work.
http://prntscr.com/6oed7i
Same issue, stuck on the loading screen, and have moved down the queue from 25th to 40th!
http://i.imgur.com/kbtr26E.png
Think I might have to take this as a hint to do some work!
Around 12:05 GMT got the maintenance page, after i refreshed browser now stuck in Login Queue at the loading screen. After 25 mins of waiting (48 of 211), it is getting little tiring now.
Also, I am running on premium, will there be any extension to the game time where it was unplayable? Its not just waste of half an hour, or an hour. Most of us play in slots, morning before leaving for work, lunch time, coming back from work in evening. Just missing a single slot is tantamount missing out on more than a quarter of day or more. I request you to consider this when we do come back online and take any corrective measures.
Expect another exciting bunny basket of 50 eggs to make up for the 1000's that serious players will loose because of things like this occurring. I am almost over Easter.... can I have another egg :)
Same issue, in queue for over 15 min now. Fix it ! I hate paying for this quality !
And fix it soon, I have advs open and I just put premium on today !
This is unacceptable, the quality is worse than Beta version.
Get yourself a better QA team !
COMPENSATION !!!!!
Cries the Mob
same here, good luck
I can't log on to Terres L'Ambre, Ares, or here on Sandycove. What is wrong with all the settler online accounts?
its boned !
I have been locked out for about 3 hours now - a real waste cause I had consumed a 1 day premium about 2 hours earlier. grrrrrr
If it helps with resolving the problem the page I get shown is entitled Maintenance. It says....
We are currently carrying out maintenance work on the website and/or game servers. This does not usually take longer than half a day.
please be patient and wait a few minutes before you reload the site.
Your "The Settlers Online" team
Also worth noting is that the logo on this page is that of the settlers online BETA.
I'd really like some of the gems I spent buying premium for 7 days twice over Easter back - sure they worked out ok for the first few days but lag killed any benefits for me over the time period - there were 3 days where I couldn't even log in, let alone play.Quote:
Originally Posted by BAAAHHHHHJJJAAA
+1
maintainance started 00:05 GMT and still cant login even after 2h30min :(
It's not about compensation, it's about frustration.
we can understand once, twice.... but c'mon, we are not stupid or lab rats.
BB and Ubisoft not respecting their customers, this is what it's about.
Not the support fault or whatever, the whole is rotten lately.
I send them a personal support letter, though I expect nothing from them, as would not be the first that gets unresovled.
Cheers on ignorance !
Compensation does have a tendency to quell frustration, I'm sure UbiSoft are not deliberately killing their income stream either :)
They probably forgot to pay their hosting fees :D
Or Maybe there was a flood in the server room....
Or Maybe they think we are stupid lab rats?....
Yep Yep..
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Typical Glitch posing as a game, this thing.
Repeat after me, Ravel:Quote:
Originally Posted by BB_Ravel
"On behalf of Blue Byte, I apologise for any inconvenience caused by this unforeseen technical issue."
I know it's not much, but it won't kill you.... and might actually do some good in terms of public relations (which is, essentially, your job here), especially when folk like me, inevitably, get told by support that we are not going to get any form of recompense for the Expedition, that I was in the middle of when the game crashed, expiring during this period I am unable to access the game.
Although, it is the poor folks struggling to get that 3200 eggs achievement that end up losing valuable explorer time because of this that I really feel for. I am pretty sure I have a couple sitting idle right now, myself because I am stuck in a log in queue from Hell!
So I have a new bug to report: the "RT" (remaining time) feature does not adequately report the "remaining time." It does change, seemingly aleatorically.
Because of these problems twice already during this event they should also extend the event. They practically stole from us almost a full day of hunting !
(1) you're not the only one burning premium, the hard fact of it is you run the risk when you buy a token. BB give out a fair few though out the year to cover this.Quote:
I'd really like some of the gems I spent buying premium for 7 days twice over Easter back - sure they worked out ok for the first few days but lag killed any benefits for me over the time period - there were 3 days where I couldn't even log in, let alone play.
(2) 3 days that you could not log in ? I have one of the naffs net connections in the UK, yet even with 70mph winds i was still abel to get on, so I will call shenanigans on that.
You will never get an apology from BB.Quote:
On behalf of Blue Byte, I apologise for any inconvenience caused by this unforeseen technical issue.
RT actually stands for (stupid lab)Rat Test
With all troubles and problems we are facing on Easter 2015 I offer to extend 1st Phase of Easter for 1 week. That would be worthy compensation :D
I blame Valdy
So much for my plans to slack off during work, now I actually have to do something productive with my time :(
It is quite simple, they did a 'maintenance' and that 'maintenance' did something or undid something that gives the game makers a reason to do as they choose which may reset things, remove things, or adjust things so that WE the players will in some way be forced to purchase from them the gems to do things going forward OR weed out those who do not spend money on the game. It is their simple economic ploy to see who they can keep and who leaves.
I am in Australia which is a little further out than the UK from the European Server - It was a ticketed support issue that was resolved 2 days ago... call all the shenanigans you like.Quote:
Originally Posted by BAAAHHHHHJJJAAA
Quote:
I am in Australia which is a little further out than the UK from the European Server - It was a ticked support issue that was resolved 2 days ago... call all the shenanigans you like.
Well what do you expect,
http://i.imgur.com/YvmJMD7.jpg
why are we cut off now,no warning no nothing now we will all lose money from this game and troops recources and our home islands will be wrecked. now when you log in your put in a que saying 30min what the heck is going on
I actually got one, privately, from Technical Support, only a couple of weeks ago when I contacted them regarding the game going totally screwy at the beginning of the event. Even I was surprised how much it changed the mood of my discourse from one of 'fed up rant' into 'rational discourse'. There's a lesson to be learned there, I feel.Quote:
Originally Posted by BAAAHHHHHJJJAAA
Probably because it is something really bad like a server hack, the taliban or aliens so maybe best that we are at a safe distance.Quote:
why are we cut off now,no warning no nothing now we will all lose money from this game and troops recources and our home islands will be wrecked. now when you log in your put in a que saying 30min what the heck is going on
Thats all your fault B :P I was mad you are offline so I did cast a spell on TSO server lmaoQuote:
Originally Posted by BAAAHHHHHJJJAAA
Quote:
I actually got one, privately, from Technical Support, only a couple of weeks ago when I contacted them regarding the game going totally screwy at the beginning of the event. Even I was surprised how much it changed the mood of my discourse from one of 'fed up rant' into 'rational discourse'. There's a lesson to be learned there, I feel.
Wow, i am impressed.
I think support has me on a block list of some sort.
idk why ...ask Ravel they'll know.
not a mention on Twitter & FB from BB , servers are down and all we get is "This is not part of any scheduled maintenance and we reported the problem."
You cast a spell ???Quote:
Thats all your fault B :P I was mad you are offline so I did cast a spell on TSO server lmao
I did not know you can do that
I'm guessing they left Auto-Update on at the server and an update killed it :D
I bet it is an employee that has been off work for a long period of time and no one has told them that general maintenance changed from Monday to Thursday months ago.Quote:
I'm guessing they left Auto-Update on at the server and an update killed it