Maybe this useless shower of sh!t should start events on a Tuesday going forward. The bl00dy game always crashes on the weekend; although this is easily the worst as I've been locked out for 48 hours now. 30 to 40k pumps wasted.
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Maybe this useless shower of sh!t should start events on a Tuesday going forward. The bl00dy game always crashes on the weekend; although this is easily the worst as I've been locked out for 48 hours now. 30 to 40k pumps wasted.
please fire everyone that works for this game or just shut it the f down already 2 days now of nothing. about to start some refund ticket requests and bank reversals.
:(.. its not very nice....no...no..no
Like others, I've lost days of pumpkin generating. It's pretty bad when your reliable guild officer can't log in for the last 3 days of the event.
This event needs to be extended for Sandycove.
Still not working. This is really sad.
If you don't know how to fix the sandycove database server, ask the german GM, who fixed it last week.
We could not log in the past 64 hours.
That has nothing to do with it - If you haven't noticed yet, they do not work weekends so if an auto reboot script doesn;t kick in, the server stays down till monday around now-ish when the first person comes in and hits the server reboot button, next to the coffee machine :PQuote:
Originally Posted by Toldi005
We could not log in the past 72 hours!
more then 56 hours
We had a free weekend... thats good
Marvellous, spend 3 weeks accumulating pumpkins, then can't get in to spend them. :(
This is really shocking. No confirmation about these issues on BB side.
did anyone see any update from the actual Settlers team regarding the near 72 hour outage???
With less than 30 minutes till and of event, no sign of life on Sandycove.
BB be clear about your intention!!
Make a statement if you don't want to continue with TSO.
Otherwise, please make sure we can keep connecting in the weekend. You see that there are issues in the last couple of weekends. So there are no excuses why this weekend it was such an problem.
This weekend i was not able to do anything with about 70K of pumpkins.
Also starfall run out of time which costs me a lot of XP and lost goods.
Make your intentions clear on TSO!
Dear Blue Byte Team,
I am writing to express my deep frustration and disappointment regarding the unacceptable downtime of the game during the Halloween event, which is one of the most significant periods for players in The Settlers Online.
Since Friday evening, the game has been entirely inaccessible for me and a big part of my guild. Despite multiple attempts, logging in has been impossible, leaving players completely locked out during a critical time. The event shop, which allows players to redeem the event currency (in this case, pumpkins), closed at 9:00 AM today, and all our hard-earned pumpkins are now wasted. This represents a huge loss, not only in terms of time and effort but also financially for those of us who have invested real money to enhance our gameplay during events.
To make matters worse, there has been zero communication from the development team since the issues began on Friday. No updates on the website, no announcements on social media, no emails – nothing. We are left in the dark. This lack of transparency and communication is deeply troubling and unacceptable for a game that relies on its community and monetization through real-money transactions.
Additionally, while I submitted a support ticket, I understand that it was the weekend, and thus no action was taken. However, this only highlights the need for a system to manage weekend issues, especially considering the recurring nature of such outages.
There should be a fair compensation: A significant compensation package should be provided to affected players, covering the lost pumpkins, time-sensitive rewards, and other items impacted by the outage.
Transparent communication: Inform players immediately when such problems occur and provide regular updates until they are resolved. Silence only exacerbates player frustration and damages trust.
Extension of event and shop access: Reopen the Halloween event shop for a reasonable period to allow players to spend their pumpkins.
As paying customers, we expect the game to be functional, especially during major events. This level of downtime, coupled with the lack of communication, is unacceptable. I urge you to address these issues immediately and provide a detailed response on how you plan to prevent similar occurrences in the future.
No acknowledgement at all from BB then? What a surprise. Anyone know a similar game that I can switch to and give up this nonsense?
Quote:
Originally Posted by RelicKING
she doesn't do that
I have a ticket
sent from October 24, 2024
still working on it
Ubisoft recently incurred the wrath of the gaming world by shutting down the servers of the online game s The Crew, effectively rendering the game unplayable. This led to a worldwide outcry and was the direct reason for the citizens' initiative 'Stop Killing Games
Is there anything happening with this game? I haven't been able to log in for 3 days. Just get mister hammerman then a message saying the connection is lost.
Sandycove server is down, same as last time, wont be up till they reboot, and it will be happening till they find and sort out bug (at least in Hallo code version, there it is worst, started already last year hallo). But instead of sorting this things out, they try to make you blind with new content.
60 hour s down
So, I don't often post, I do occasionally pop-up in chat .. but rarely, I'm one of the lurker types -- I'm even a bit overly lurker-ish within guild -- so I doubt my views will ever carry much weight or importance, I'm effectively an 'unknown', but I am one of those who financially 'support' the game. or I was.
this game for me is a distraction from 'life', I play it for fun, a get away, some enjoyment. I work incredibly long hours, in exchange for that I earn good money. with every game I've ever played, i've been willing to trade some of what I've earned, for a bit of a boost in the game (work hard, reward myself essentially)
In the 2+ years or so i've played the game I've probably spent into 4 digits on gem refills, usually to buy packs during events to 'boost' because I haven't had the time, so i've made-up.
This event will now be the 2nd event where I've actually stepped back a little in work (hours making me sick, health is important, less hours, more relaxation), both times I've ended up with massive issues during the event -- these only cause stress and frustration.
This event specifically, I've lost 1000's of pumpkins because of issues with login, I lost 1000's alone today because of the last 3 days - and thats not including whatever was produced in my most-likely unubuffed farms for the last 3 days.
I've also had to get up at 3am (my choice admittedly) to try to kill a golem in the middle of the night because of the number of times my kill rotation on it was thrown out by game outages.
As I said before, a game for me is a release, it's fun, it's somewhere to get away from stress... currently this game is the exact opposite of that. I'm left with the situation now when I get to login again, to decide if I wan to spend gems to upgrade wonderous residences simply because I didn't get to spend the 7500 pumpkins I have(had) on that upgrade -- I simply hadn't done it yet, because I had days left (or so I thought).. and honestly if I do decide to spend the (probably) 20k gems or so i've currently got on my account, which I suspect would be needed to 'fix' a total failure on the part of Bluebyte to really care in any way about the users or this game, then It's certainly going to be the last gems that grace my account.
I really would love to hear from a member of the community support team, why I should spend the equivilent of what, £100 or so of my own money, because of the incompetence of bluebyte as a company in 'fixing' issues with a game that have been going on now for over a year and just get worse and worse and worse.
Admittedly, I don't need to spend those gems --- but I also very certainly don't need to buy any more, and will never again spend in this game, until bluebyte starts to take customer experience seriously - because it just seems currently, like we as customers (paying or not) are a joke.
61 hours down its a joke
In truly bad form, I'll follow up from my own post.
I've read back a little and a few things stick out:
on Sandycove I think there are maybe 5-6 truly active guilds (in that I mean close to 100 members), I'd honestly guess at 3-4. there are similarly lets say... 10 moderately large guilds (20 members or so), which leads me to suspect there are maybe 500-750 or so active players on Sandycove (people who login a few times a week);
My comment is page 10. there are 97 comments before me... some will be back and forth between people, so lets be conservative and guess at .. 40-50 people complaining about downtime.
if my guess at 500-750 players is accurate, and if the 40-50 people complaining in forum is also active (and I know a LOT of my guild is unhappy, and thats easily 30-40 people alone), easily 20-25% of the userbase of Sandycove is a bit angry at BB currently. this is not a good way to manage your userbase. I honestly suspect I've under-counted users, over-counted forum posters ... but I've also not included all the people who are angry and just posting in guild discord(s) so I feel my 25% is probably low if I had to go on a hunch.
The other thing that stands out, is the number of people with join dates of 2024 -- effectively new users -- who are unhappy... these are players who are less invested, and more likely to just say 'oh well next game' ...
If I were running a business (and this is a BUSINESS for them), and even JUST 10% of my customers were so angry their posting about it, i'd be very, very, very concerned.. so why isn't Bluebyte/Ubi?
Many of us have lost thousands of Pumpkins and are missing out on Prem, PFB, Daily rewards, Weekly gems and the enjoyment of chatting with guild members.
100 gems and a few free buffs is not going to cut it this time.
Our losses are huge again.
I think BB need to scrap new content and fix the game first.
I can't help wonder if this could be part of a bigger plan to slowly loose players and shut down the game, because many people are sick and tired of wasting their weekends trying unsuccessfully to try log into a game that they have spent good money on.
I have been playing for over 11 years now and this is disgraceful.
This has happened over and over again on Friday evenings and ruins events.
The lack of information/updates is inexcusable.
I could not encourage anyone to play this game as I would be embarrassed with the state it is in.
If you were to notice last decent content patch was released somewhere around 2017, and since then they only really put enough effort into the game to copy paste existing events and add an amount of ingame assets worth a couple hours of work of one person every couple of months you'd figure out why.Quote:
Originally Posted by HarryPottr
Theres few people that put in larger sums into this game, and scores of people who pay absolutely nothing, because the business model of this game is to try to sell you everything, while you can get all of that for free if you're patient enough, and you dont even have to be logged in to do that. This game is a financial failure literally for the last decade (which is when they figured out its a good idea to give people a ton of premium currency for essentially free with the release of gem pits), and hence doesnt justify putting in any money to develop it, which clearly shows for anyone who has some development experience.
A cherry on the cake is you have no response regarding the problems most likely because the CM is gone or on vacation and theres noone working on the project to care to even read the forums.
1/3 of our guild has been locked out, so it is about 30 people already. I think there are many more in this situation than 50 across Sandycove, Harry. 50 are only complaining but it's safe to say, the majority won't even bother to waste their time on sending their complaints.
Anyway, I personally lost 25k ready pumpkins and those which I could have farmed from Friday evening until Monday morning, thus a total of about 30k. Pitty, coz they would have helped lower levels.
I'm sorry to say, but the technical quality of the game (the issue going on for years) does not give the best picture of the resources put by BB into this. They drive people away from this lovely game meaning, it will have to be shut down at some point if this continues.
The game as it is now is an insult to the renowned German quality. Shame on you, BB.
they read it i can see that but they dont care dont pay them any more its a free game they sa
I am locked out as well, lost a lot of pumpkins, starfell, starcoins from pathfinder. Its all very sad and frustrating.
This is really sad , longest breakdown the game had, I'm beginning to wonder why I've put 10+ years and money into this game...
Please consider turning pumpkins in to tokens and have a token shop so we can get hold of event items even though the event is finished. Alternatively turn them in to presents. Converting them to 1gc each is an insult.
You wish u get 1 coin :PQuote:
Originally Posted by PrincessAlly
No matter where the Pumpkin originated from (Cemetery, warehouse, mails etc.), you will get 0.5 coins for 1 Pumpkin.
63 hour server down
about time ask
money back
it's just broken
the game
It is. It also doesn't take into account that pumpkin farm buffs ended and no new ones were able to be placed. They also would have timed out and stopped producing completely, leaving people with excess refills, never to be realized.Quote:
Originally Posted by PrincessAlly
The one thing BB CAN do is change the start and stop dates of the events to be mid-week. Had the event ended on a weekday, the BB staff would have been at work and able to extend it without it ending, correcting the issues to make sure people got what they worked for.
The company cannot keep making excuses that are not legitimate.
still cant log in, the Halloween event still running no doubt my fields are empty and not buffed we need compensation needs to give everybody 5000 pumpkins
Alex, lol, I dont remember exact Nr or if some trades were executed, but was playing on TO with some 30-50k, so 5k compo, maybe for lvl 50 under. ;)
But Monday workday is gone, and not even acknowledgement of problem, doubt folks will be happy. A lot of unhappy players, some nonreturning. You know, some collect pumps over event and except explorers, do the shopping last day, based on what they got. So 30-50k might be even medium loss.
What concerns me much more is that after 11 pages of complaints and 3 days of no game ther is not a single reply from BB/Ubisoft
Sorry to hear you guys & gals in Sandy having serious problems. Is it every player that can't log in or just some?
At least 1/3 of my guildies are locked out.
Some have problems with forum too...
Someone is able to get in the game? All what I got is cannot connect to server on start, since Friday, not even one single success.
Edit: if some can, is even worse, coz its mean its not server down, but their infrastructure is total rubbish.
Edit2: I`m in now, fields still have pumps in them, should been depleted on Sunday evening, total mess.