I had a few problems when restarting earlier, it took several goes to get in. Although it works at times , it does seem somewhat glitchy.
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I had a few problems when restarting earlier, it took several goes to get in. Although it works at times , it does seem somewhat glitchy.
I know someone on Win 10 64 bit - not working for them
more detail would be helpfulQuote:
Originally Posted by Cully
i have tried everything i have read on the forums but still the same message cant update your client, i have win 10 64 bit and i am gutted now. been playing for 7 years now and had nothing like this. Happy Holidays i right.
did you swap out ur swf fileQuote:
Originally Posted by Expanderep
there was no swf file to swap,so i downloaded 2 swf files and tried one after another,
you would need to give a lot more detail or screen prints so we can see what you seeQuote:
Originally Posted by Expanderep
I even tried to download the client into the programme file (x86) but it would not accept that.
again not very much help dont mind trying to help you nor will others but you have to do a bit of work so we know or try to work out where it went wrongQuote:
Originally Posted by Expanderep
there is no swf file when i install the client server to the default directory,i need this missing file i think,
thanks Hades i think your link worked
sad ovber 9 years been played this game , now all this fuss , with server and client , not working right i have to stop indeed a sad day and xmas
Looks like the game is borked!
Excelcier just freezes it, again!
I'm off to find a game that I enjoy playing that works properly.
Is it too much to ask for a game that just.....works properly.......Quote:
Originally Posted by hades8840
Managed to load the software yesterday on two computers and game worked OK. Today the launcher freezes on both Computers . What a useless bunch - launching software without a thorough check out first. Tempted to remove the software and reload it but there have been several reports of this action wiping a lot more than just the launcher.
H,m Tried to reinstall the download - this uninstalls the software then re-installs. Managed to log in after a couple of borked attempts. Seems to have solved the problem for now.
I am on a Mac and used Parallels 16 with Windows 10. Works. bit clunky logging in, but hey it works, slow login tho.
any solution for win 7 ?
When using the new client it often take more then a minute before I get to the game itself. Looks like the client freezes "not responding"-message, on the tips screen. Text is not blinking any longer. After waiting more then a minute the client works and game is loaded. W64-bit, Firefox. Waiting is key.
ok i have the same issue on three computers 2 * win10 64bit , 1 * win7 64bit always get "can't update client" error.
have been following this and a few other posts to see if there is any solution to the problem and seen this post
had a look at the installed files and can't see a swf file is this what i'm missing from my install? if so where do i get it from?Quote:
Originally Posted by hades8840
thanks in advance for any help
There was a link from Hades, I'll see if I can locate it
Win7 works without an issue for me. From what I read it needs to be 64 bit version? Give more details of the problems you experience so guys here can help you. Check if your Win7 is 32 or 64 bit version.Quote:
Originally Posted by SOKI78
EDIT: Went to check if mine is 64 bit, and it is.
win7 enterprise 32 bitQuote:
Originally Posted by Norton_C
thanks found the link.Quote:
Originally Posted by Count_Dennis
now have an issue with booting up laptop, turning into a right saga just to play a game!
seems i've lost or corrupted boot sector file
another good reason for not installing such an unstable link
getting old already travelling from world to world..
I fixed my problem by copying the client.exe fie and.swf file into the 'Client' folder manually. I think Windows is shielding this for none administrator accounts.
i am IT illiterate so not happy with doing any of these things - i want my IT to be just switch it on and activate an app so it is a bit like my car (turn the key, select a gear and press a pedal)
Not working on Win 7 Pro 64 bit and Firefox last version. Already trying for two days...
I downloaded and installed the file. I succeeded to login but everytime when I press "Play" it just reloads the page and nothing else.
The fix that hades8840 offered does not work for me - creating the folder "Client" and recording his "client.swf" file.
Restarting, reinstalling, recopying the "client.swf" file, starting directly the "client.exe"- nothing works... The good news is that I can buy gems... (oh, somebody already noticed this)
I mentioned that in the description the name of the file that we have to download is "The Settlers Online Installer RC1.exe" but indeed the downloaded file is without this RC1. Does this matter?
This worked for me, using edge browser.
No the cheapest way to play, but I just tried an amazon lightsail instance, and it run well on a win2019 2g ram version. I took a lightsail because it's pretty easy to log in from the browser, but you could do it on ec2/azure/google with a vm you shut down after you play to save costs.
This worked for me, using win10 and opera. But it's not normal you should do this. I lost a few days, weekly bonus ...Quote:
Originally Posted by Jan-Pieter
Quote:
Originally Posted by Jan-Pieter
I was missing the .swf file and tried to download it from Hades' link via Edge but Windows Defender blocked it. I had to download it using IE11 which worked.Quote:
Originally Posted by Ian9
The instruction where they tell you not to download the client as administrator (because you cannot start the client as administrator) is a bit of a blind steer because I was able to. I think the main issue (for Win 64 bit users) is whether the download actually installs the Client folder and .swf file.
When logging on today I had a little trouble as I got the 'not responding' prompt but when I tried a second time and waited a couple of minutes it worked.
I have very little experience in sorting out IT issues - it's not my thing and I expect to be able to switch my computer on and for things to work. I also expect the professional IT geeks and experts to have this all sorted prior to releasing such an important update. It's not as if this hasn't been known about and coming for a long time. It's only through the help of a couple of posters that I was able to get it running but this should have been tested and sorted months ago and not left until after release for users to struggle with. However, that seems to be the BB way and they never get back to us to reassure us that they are looking into things. All we get is radio silence.
Hi Jimygreen,Quote:
Originally Posted by JimmyGreen
I'm no tech guy from Ubisoft. I just compared two installations, one that worked, one that didn't workand saw the two files were in diffrent folders.Just I gambled and toyed with permissions on folders and files and copied the two files in the Client folder. After a few days of trying to get this working on both pc's.
And yes I'm not expecting everybody wants to do this. And updates should run without this kind of problems.
I hope we don't get anymore nasty surprises in the next days.
Still I wish you a nice holiday and stay save.
Kind regards
Dont know about others, but some said legacy login work, well, didnt, was allways refreshing first page, this is first time since the update when I`m able just to log in, not even got the opportunity to test the downloadable client, and thats after what?? 2 days of trying on 4 different PCs with different OSes (W7 and W10 64bit). Front page with legacy login just kept coming back with log in and accept cookies again and again. Can imagine, plenty gave up before me. I did get in only after loading the page from FB settlers account by some miracle. So if you dont see some of your friends, expect they cannot log in, thus not even post into the forum. NO chance to even get to the step where they can try download and install client. Jeez.
For those that are stuck on LogIn reload with legacy. On front page, click on HELP/Support, then where to contact us, then Ways to get in touch with us, click on facebook, even you dont have FB account, click Play Game button there, then try to login with legacy again. Tested now on 2 of 4 machines I was not able to login from before, both work for now. Even managed client install on first go.
Read on forums that client is only coded for 64 bit Win so does not run on 32. Not sure if there is a fix for that other then upgrade to 64 bit?Quote:
Originally Posted by SOKI78
Quote Originally Posted by hades8840 View Post
go to the download location you installed the client check to make sure the folder is there named "The Settlers Online" make sure you see the following https://prnt.sc/w5nsue then check the folder named client check inside for the file called client.swf swap it with one from some who the game is working for or download mine https://easyupload.io/rc6k2p once you swapped close all reboot and try the app again it should work hopefully
well have got it up and running following these links running on a win 7 64 bit with edge had to copy in the whole client folder as was missing it also copied in the client file from hades so thank you for posting this and to every one who helps on here.
now to fix the boot file on my normal laptop
How can a company claim to be professional and expect to be shown any respect when they let this all go live?
It had issues on test but they still went ahead on the French server and before they loaded it to all the other worlds there was page after page of complaints on the French server.
They launch it worldwide on a Friday shortly before Christmas and then go home. Many of the staff will now doubtless be on Christmas vacation time so this mess will just roll along until the players who cannot get in give up anf those who are in forget the ones who are/were stuck.
As a company BlueByte, and by default Ubisoft have done absolutely nothing to prove to people that it is worth investing in any of their games.
PS I hope that BB_Traffer will take the time to go through all of the issues raised on the various threads relating to this catastrophe, suggesting solutions.
can't upgrade to 64 bit now, only if there is a simple way to do thatQuote:
Originally Posted by Norton_C
''They launch it worldwide on a Friday shortly before Christmas and then go home. Many of the staff will now doubtless be on Christmas vacation time so this mess will just roll along until the players who cannot get in give up anf those who are in forget the ones who are/were stuck.''
In the past staff have always been around to solve problems closer to Christmas. My guess is thye're working on this now. With the Christmas event due tomorrow there's no way they'll have clocked off for Christmas yet (and it'll either be delayed or extended)