now over 24hrs of trying to log in what a joke this has become
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now over 24hrs of trying to log in what a joke this has become
now about 36hrs has game been cancelled??
gave up last night so explorers currently sitting there twiddling their thumbs and still unable to log in 1h30.Quote:
Originally Posted by megadethmaniac
You owe me a new keyboard too as the f5 key is now no longer working
Disappointment.
Dear Devs please find the previous point that the game worked properly and restore it. Otherwise i will disappear permanently.
1. Date and time - when exactly did the problem occur and how long did it take to load the game? I have been experiencing problems in the last three weeks. The bar freezes at 1/3 and waiting and/or reloading doesn't help. :( Sometimes it takes hours, and sometimes I haven't been able to login again within 24 hours, which is really frustrating
2. Browser + Browser version number (Please always post the complete version number, not just "current") Google chrome Version 75.0.3770.100 (Official Build) (64-bit)
3. Flash version number (Please always post the complete version number, not just "current") Flash 32
4. Operating System Windows 8.1
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? Vodafone or TIM
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? DSL wireless. I am able to watch videos on youtube without problems. I am also trying with hotspot, but it still won't load.
7. What's the download/upload speed of that connection? 3.1 to 5.4 Mbps
8. Is clearing the Flash Player Cache of any help? Not really. I've cleared cache memory several times, but it didn't help.
9. Does the problem also occur with other browsers? I haven't tried. Google chrome is the only browser I use. Anyway, I've read that some players tried other browsers and it didn't help.
10. Was the game's tab the only tab that was opened in the browser? Yes
11. Was our guide of any help? GUIDE: Better loading times I've followed the instructions for Google chrome and even tried installing the light browser version. Unfortunately neither work. :(
Please help me! :(
Thanks
BeaGromit, Sandycove.
Does not load, cant play, island is full anyway.
Happy Christmas! Maybe see you later. Or not.
*going to read "the death of a game" now on my parkbench.
Game over....2 days without it loading, again. That's it for this player, I'm done for good this time. Shame they couldn't get it together and provide a fix for this problem that's plaguing numerous players... I bet you've lost a lot of players this last month.
why is the loading stuck at 98.7 MB at this hour (since CEST 0100h---) ? still not able to get in since 1hr
update...:
after some complain here, they let me in :| but then time to sleep :( cannot do much
yesterday managed to log in after over 36 hrs, this morning over 1 hour so far still trying
The game is very slow in general and site is slow as well, when I send geo as for example, it need 1 minutes before I see him sent, I opened tikki took 4 minutes to appear!!
Other sites are OK, and speed test on 80Mbps down and upload.
Started Twins 15 minutes ago, still hasn't appeared..
Impossible to enter game. I think its time to say goodbye to settlers. Just not worth to wasting time. Cant believe that BB cant fix this.
They are trying to fix it its just veeeerryyy sloooww from our point of view.
I know very little about computer systems so here is my best shot.
This had been happening since football event started and today I started trying to load at 12 noon and is now 3.20 and its just come up with connection to server lost/connection error so reloading again.
I use google chrome
Don't know what version but says up to date as does flash
Use windows 10
Internet provider Virgin
don't understand connection used.....I can only say wifi....no cables
My husband has the same computer, same wifi and he gets on in approx 1/2 hr. (I'm using his at the moment)
In all the years I have been playing I have never had this problem.
Went onto Test Server this morning using Firefox Browser and the game was quick to load, not tried Chrome yet.
"From our point of view"???Quote:
Originally Posted by topgearfan
I haven't been able to get in since April 15th. Not being able to fix their own mess for over 2.5 months, that's not just slow in "our point of view". Something happened when they implemented the Easter event, which boke the game for a lot of players. Why are they not able to figure out what that was? I seriously think it's fair to question the abilities of their programmers.
Btw, I see NOTHING suggesting they're even trying to fix this. They're posting "solutions" that doesn't work. I'm surprised they've stopped nagging about clearing cache, deleting folders, etc., because for years that's been their standards response to every single problem, while players are the ones suggesting actual solutions to problems, not BB.
1. Date and time - when exactly did the problem occur and how long did it take to load the game? TODAY
2. Browser + Browser version number (Please always post the complete version number, not just "current")CHROME LATEST PLUS OPERA, FF,
3. Flash version number (Please always post the complete version number, not just "current")LATEST
4. Operating System WIN7
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? AUSTRALIA 2 DIFERENT PROVIDERS
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? ADSL AND WI-FI
7. What's the download/upload speed of that connection? 3mBPS
8. Is clearing the Flash Player Cache of any help? NOT REALLY
9. Does the problem also occur with other browsers? YES
10. Was the game's tab the only tab that was opened in the browser?YES
11. Was our guide of any help?NO
2HRS AND WAITING
A new game version was implemented yesterday (02.07.2019) on the Test Server. Game files were optimized and reduced in size in order to improve loading. Another update with another filesize reduction will be implemented today (03.07.2019) at around 11:00 - 12:00 CEST.
When today's update is over, please visit the Test Server and let us know if you see an improvement in regards to loading!
Well since from their point of view its acceptable to not fix some bugs for over 6 years a few months is nothing.Quote:
Originally Posted by Rafnir
new sizes for me on tsotesting:
with nothing cached ~50MB with biggest file being 5.7MB
with cached files its less than 1MB, biggest file being 634KB
so huge difference for file sizes, but the cached version still got to ~40% loaded and paused for a while (about 15 seconds) with no network activity.
Looking good so far, just need the people with 1hour+ loading times to go and try tsotesting and then report back if there is an improvement.
Hi BB_Torkav,
I managed to login on the test server after about 5 minutes, so I can see an improvement.
I hope the improvements will be implemented on the normal server soon.
Thanks
BeaGromit
The ridiculous login issues really started at the time that the weekly quests were loaded onto an already over burdened system.
ok so a couple of days of ok performance loading 10 mins or so and today my morning spot before work is wasted half hour and no hint of a load
Will those improvements also reduce the memory usage?Quote:
Originally Posted by BB_Torkav
Currently game takes 1GB of memory after loading. Then grows to over 2GB in 2-3 hours at which point it becomes unresponsive and requires a refresh.
Well they must have done something to improve the game, as I just logged in, in less than 1 minute.
Very Good 'BB' finally got something right.
today, after maintenance :) :D :cool: . As another player said: I did not even have time to get my coffee when trying to login.
Thank you. I logged in so so fast
WOW.....thats all I can say!
Never has the game loaded this fast....Keep up the the good work BB.....and thx!
1 hippopotomus to 85 hippopotomuses i was in
and no refreshing constantly needed thank you BB
dont understand what you did its far to technical for me but what ever it was yeah it worked
Thank you :)
nice and speedy login - no need to go incognito or refresh multiple times
Thank you for fixing
At first login after update 8-10 files at a total of about 10MB loaded and game started without problem - on second login game started from cache.
Tried on Linux - Chromium and Vivaldi browers.
loads about the same for me never had the issue others did but now game keeps freezing a lot more then it used to and transfering between home island and adventure map is taking ages a lot longer then it was a few days ago
Like hades, game loads just fine now (thanks!) but gets buggier sooner than it normally did after launching the game - after about an hour, have to reboot the game.
So the memory usage is down from 1GB to 700MB at start but the game still gets unresponsive after doubling the memory in 2-3 hours, so at 1.4GB.
seems like the long loading time is back. :(
update 1:
this link
https://ubistatic-a.akamaihd.net/001...5699b2b974.swf
took nearly 32 sec to load
currently loading stuck at
https://ubistatic-a.akamaihd.net/001...12ad397a14.bin
update 2:
clear cache and restart browser seems to help, at least could load the game again reasonably.
hope this is just a cache issue.
update 3:
game loaded, but island not fully loaded
many building missing
no visual guide to build new mine or buff building
also no building queue, when try to place copper mine "blindly (estimate position, due to no visual guide)"
Google Chrome
Version 77.0.3865.90 (Official Build) (64-bit)
update 4 :13 oct 2019
wonder if this thread ever re-use for repeated long loading time... already waited more than 15 min and still no game, will try tomorrow
Been having access problems too!
For several days,now,the game refuses to load,when it does it chucks me out when I try to perform almost any action.
Managed to get less than an hour's play today,that's starting around 9:30am.
Currently,loading runs upto the blue screen,then freezes there or sometimes at the next screen.
Very frustrating!
Even on the odd times it has let me play for a few minutes,attempting the Excelcior will always cause a freeze and i get thrown out.
Help!
I note that this is still not fixed,and the furry dust is still not working correctly either!
Time to find another game,methinks......
since yesterday morning my game is experiencing extra long load times mainly getting stuck on the loading page. Once I finally make it in, the game is extremely laggy and keeps freezing,. If it loads in Firefox, there is no chat server whatsoever.
To try and cure this I have:
Flushed DNS
Cleared cache
Re-booted router
Checked for Windows updates
Checked for latest drivers
Uninstalled and re-installed Chrome
Uninstalled and re-installed Firefox
Tried Opera browser
Tried Edge browser
Ensured Hardware Acceleration is disabled
Tried playing the game in it's own window
I connect via fibre optic broadband at speeds of up 100Mb (ethernet) and 70Mb (wifi). I ran speedtest several times yesterday and there appears to be no issue this side. Indeed all other webpages are normal.
Playablilty was slightly improved in the evening, but still noticably laggy/slow and intermittent freezing. However, this morning I am back to not being able to do much else other than log in a buff a couple of buildings.
EDIT: deleted wifi adapter and rebooted laptop where it re-installed seemed to have cured this for me.
https://ubistatic-a.akamaihd.net/001...g/AC_OETags.js
This host refuse connections occasionally (connection timeout). Pretty much every time I have slow loading, or none, this host is the reason for it.
Using BING as DNS configured using google's public dns as forwarders.
Stuck on the opening screen that changes tips. The Close button does not become green.
Installed again the standalone client although it stopped logging long ago - well it didn't start logging normally. :( Deinstalled it again.
Any suggestions?
:mad: it took 43 mins to log in with downable Client ..... some people tell me that I'm lucky to be able to login so fast :(