I have the same problem. Just finished 3rd quest and now have no timer for the fourth one.
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I have the same problem. Just finished 3rd quest and now have no timer for the fourth one.
As I wrote before my preparations quest is gone again- and I still have one quest chain I have not done.
I wrote ticket to support,- think that was my last attempt ever to try getting any help that way. Talking to a door would feel like a more intelligent conversation.
Included screen-shots of my quest-book and of my achievements to show what quests I have done and what is missing.
I got the same old auto reply asking me to clear cache and to sent them screen shots of my quest book. and explaining me how to make a screen shot- don't get why the ones I sent was not good enough.
Here they are- if someone more clever happens to want to see them https://prnt.sc/nj286t http://prntscr.com/nj277f
Have asked in help if there is a pastern to what quest people had when the quest disappeared - but think it is random. I do know that many people besides myself have lost the quest again. And that it does not make any difference how many times we clear cache.
Hope to hear that this is a known bug and that someone will fix it - very soon.
Me too. Have completed my third Easter quest leaving 'The Egg Competition' still to do, but no countdown 'preparations' quest is in my quest book.
Same, completed 3rd quest, no countdown for fourth
I have "The easter bunny assistant" stuck in waiting quests and a count down timer for the last one. (must be "Bring back memory")
same here :(. still have to finish The Easter Bunny’s Assistant but no timer nothing again.Quote:
Originally Posted by lordloocan
I also have no countdown timer for my last quest??? Please advise!
as per the above observations, 3rd quest completed. got the achievement, no timer for the last quest.....
WB
this is the response from support:
"I'm sorry to hear the Quests haven't triggered for you. Have you waited for a full hour before contacting us?
If the Easter quest doesn’t start after one hour since the previous one has finished, please follow the steps below.
First of all, please clear the cache of your browser and your Flash Player cache. These are cleared separately and can have slightly different impacts on the game, so make sure to clear both.
In order to make sure you play on the latest version of the game, I invite you to regularly empty your browser and Flash Player caches.
Additionally, there is a third cache called the DNS cache which, when flushed, can help ensure that all of the files are being downloaded properly from the correct location, and that connections are being resolved over the appropriate channels.
In case the problem persists, could you please send me a screenshot of the quest progress in the Quest Book? Please try to include the left-hand side of the window as well, showing active and waiting quests. If you are not familiar with how to take a screenshot on your machine, please visit: take-a-screenshot.org.
I apologize for any inconvenience or confusion this has caused, and look forward to your response."
I have advised them " I did wait a full hour, I did clear caches (as I always do before contacting you as it seems to be your standard response even though it rarely has any effect) and I cant send a screenshot of the quest progress in the quest book as there is actually nothing in there to take a screenshot of as there is no easter quest showing. it would be nice if you could actually give a proper response as I am not the only one with this problem as you can see if you look at the feedback on the forum"
I got the same response and I had included screen-shots, I don't think they even read the tickets we sent - it is just a stupid auto response- and clearly they think we are very stupid when they always tell us to clear cache. As we did not know that is the first thing to try.Quote:
Originally Posted by Sue1000
Sadly, I also have no countdown timer for my last 4th quest :(
no countdown timer , either
same here...no countdown timer
I thought it was not allowed to paste answer from support here.... They considere this as private things.
Can we have an official acknowledgement of this problem.
And some informations about he futur downtime it may cause... when ?
Will we have another 5 extra days for this event ?
Thank you !
I'm also missing the countdown timer, and was missing it the first time around as well.
How can a auto response that seems to be sent to everyone who write support be considered a private message??- but off topic - sorry. Just waiting - maybe a little impatient for a real response from BB.Quote:
Originally Posted by Soupssss
Quote:
Originally Posted by Soupssss
Exchange with Support / Mod / Admin is private
Any discussion or exchange with a Support agent, moderator or admin is considered private. It is forbidden to copy/paste your exchange on the forum or on the chat.
As the information posted can apply to everyone, the exchange with support was allowed in this instance. Any PRIVATE discussions with a support agent/ Moderator are not allowed to be posted.
Well can we get back to topic and get some confirmation that this is indeed a bug and it will be fixed ???
sorry I did not realise replies from support were not allowed to be shown in here but as urd123 says please can we have proper feedback about when support are going to fix this bug.
Really helpful for anyone using Chrome or Chromium based browsers ( including new Edge )Quote:
Originally Posted by Sue1000
Clearing the Flash Player Cache does not affect those browsers.
see attachment
so we are being expected to constantly download at least 200MB of files to play this game.
http://prntscr.com/njilhq i have the timer on nfl
i dont have it on north or sandy tho which is weird why the one and not the other 2?
so we lost again the easter quest chain??? i don't have timer active anymore...
Please tell me, and I could imagine there are others - did it help you to clear cache? What I mean is did clearing the cache get you the preparations quests back ?Quote:
Originally Posted by Harlequin1963
It did not help me, and I have a hard time imagine that it should help anyone- so would really like to know.
no countdown timer , either
Still not displaying correctly. I thought Maintenance was to fix this?
It was for an issue, probably not this one !Quote:
Originally Posted by Rosejane
short answer = noQuote:
Originally Posted by Urd123
long answer is that i am now using firefox as you can get the cache to cache all the large files , which isnt guaranteed with chrome/chromium based browsers because chrome has a max file limit and i cannot find a way to alter that figure ( i.e. a single file max size appears to be stuck at 25meg , way below the filesizes of the data files this game needs )
I believe the ''clear cache'' is just a last resort for support , as that will cause a redownload of all files , and at least 20 minutes for me to login again
The fix they posted has a commandline option tacked onto the chrome.exe that seems to tell chrome to start with a bigger cache. Duno fi that'll work?Quote:
Originally Posted by Harlequin1963
25megs. A random number Google operates on I've found. They limit my gmail attachements to that size too.
they supplied a fix to increase total cache size , but i cannot find a way in chrome to increase the max size for an individual fileQuote:
Originally Posted by SnowBlizz
firefox has that ability
Got a new one for you BB to add to this mess. After the most recent hotfix I got a new Easter quest chain on Northisle, my 3rd, and now have no waiting quest, presumably as I have done all the chains. Sandycove and Newfoundland I have the waiting quest as expected. yet all three worlds should have been identical.
As far as I remember - at least last easter. We was able to do some of the chains more than once, as the preparations quest stayed to the end of event. Cant remember if it was the same on all events. I have no clue if it was to work that way. if it was not- that could explain some of the mess, if some counter can see that we did the quest chain a number of times.
If we are supposed to be able to do some of the quest chains more than once for as long as the event last, we are cheated of that this year. I have finaly been able to complete all - so got my ach- but the preparations quest is gone- so guess I will not get more this year.
Please BB- find out how this works and fix it. Next year if you are to reuse stuff- make sure it works before starting the event.
And please - try to learn support to reply in a more diplomatic manner, so that we don't feel like taking part in Asterix and the seven trials.
The chance of a repeat of the 1st had only been available to those who logged into the event in the first 24 hours of the event, of those who logged in it was pot luck if the repeat would be a quest chain that could be completed the final day of the event. With it being a bonus chain I don't see it as being likely that BB will see a need to fix it, given the extension some may even be due a 6th chain, again bugged for some, the odds of BB fixing that are astronomical.
As the timer is a new thing BB either need to get it fixed and working before the next event or just throw the idea of the timer in the bin.
I dont have the timer quest and i do have a quest waiting for days now. Fix it already!
Currently its impossible to finish 4th easter quest line.
The easterbunny's assistant quets is stuck under Waiting quests
Hi,
The quest is stuck under waiting quests
Can you please assist?
Merged
There were a few people really annoyed that they had a chance to get extra eggs from the 5th questline and even more annoyed that someone might get a questline that could be completed and they might get a questline that might not be possible to complete. So obviously they complained and BBs answer is the timer quest and no 5th questline.Quote:
Originally Posted by Dorotheus
So now we are all in POOP. Thanks a lot guys!
Dont think we was meant to get a 5th. Some says it was a bug that we got it last year. I think the biggest problem is that it seems that the questlines are still bugged for some players and all have not been able to complete the 4 quests.Quote:
Originally Posted by topgearfan
Another problem is the total lack of info and communication about what is going on with the quests from BB.
If the plan was that we should be able to have a 5th if we have been on-line within the first 24 hours - then I think very few have a 5th. I was on-line within 24 hours. My quest-chains have been bugged 2 times,- but now I have been able to complete all. I don't have a 5th chain.
Thats what i meant. Because of a few whiners all event is bugged.
Missing my Lost Eggs quest. The other 3 have been completed for several days, no waiting quest, no timer quest, nothing... Support has advised that it is a known issue and the devs are working on a resolution. Although I am still able to get my storehouse to level 6 regardless, it would be rather disappointing if the event ends without a chance to complete the final quest.
I don´t get why you think it is the players fault that BB cant fix their own game, and for some reason does not want to share, what is being done and when and what the problem is. The problem is not who is whining and why, but that BB does not seem to have a clue what they are doing, and make more problems for every problem they fix.Quote:
Originally Posted by topgearfan
I have completed the four quests and all the achievements and have no timer, as seems to be the case with many others.
As in previous years we have been able to do repeat quests it would really help if we could get a statement from BB as to whether or not this is how it's meant to work.
It is difficult enough managing "real problems" without the added hassle of managing problems that only exist because of bad communications.