BB you should be ashamed of yourselves
BB you should be ashamed of yourselves
Im lucky, just a week and a half for me! Disgraceful does not even begin to describe it..
beyond belief.
I dread to think what Fangy's mailbox will look like when he finally gets back in, we've daily been buffing everything in sight until it became obvious the stores had filled. Must have close to a 1,000 buff notices waiting by now!
Im probably the odd one out, but who is this person? Your post doesn't provide much info...
Week and a half for me
lol! :DQuote:
Originally Posted by Nogbad
Thanks mate, still coming on the forum to see if a miracle has happened and I can get back on yet but still no joy :(
6 weeks for me, going on 7. Could this be unrepairable? How hard it is to say "we admit, we can't fix it"?
This is Madness. What is BB thinking here? I would think it should be obvious to anyone that getting a player (paying, too) back to the game ASAP is the first priority. Like, once the first week has passed and they haven't found a solution, then at least come up with a temporary measure like giving the player a substitute account until a permanent fix is found. At least the player can keep enjoying the game that way. Then the exp/goods the player has accumulated on this "dummy" account could be imported to his regular account once it's been made playable again. Or offer a gem compensation depending on how high a lv the player is able to reach on the dummy account before the problem gets fixed. Alienating an active player by keeping them unable to play for weeks is outrageous.
BB has no excuse in this regard. If finding a solution to the login problem is really that complicated, then it can't be helped that it will take some time. But the way a player facing such a problem is treated is simply cold. I would like to hear how BB justifies that no alternative means of getting back to the game have been offered to the players, when it is obvious that the problem isn't getting solved anytime soon. A day or two, or even until the next maintenance, these time frames would be tolerable when such a problem occurs. But what we see here are players who have been closed out of their accounts for over a month, but still maintain such an enthusiasm for the game that they keep expecting BB to solve this issue. If I were in their position, I might not be able to stay so positive. I would be absolutely furious, feeling deceived and ignored. I hope BB realizes that the way they treat these individuals spreads fear in the community of getting similar treatment if ever facing a problem of their own.
BB, surely there is something you can do for these players. So the question is, why won't you?
Hello!
Be assured that the development team are working hard to find a solution to the bug.
We apologize for the inconvenience and frustration that this is causing.
A BB will get back to you as soon as there is an update on the issue.
My best,
Sinister-King
No offence but this answer looks like copy paste from another simmilar thread...we need to know why is so difficult to repair, ...the mouse chewed the wires and it's taking time to replace or something like that, or you don't have enough men to deal with the situation, or it's not a priority, give us something...we can take it what ever it is...
Hello Ionut29,
The bug is a priority. Its complicated and very technical but the development team are actively working to solve the issue.
You will all be informed of any updates regarding the fix.
I'm afraid there is not much else I can say at this point.
Thank you,
Sinister-King
The good news - Support have offered me a solution at long last!!
The bad news - They plan to reset my account!
The worse news - The question of compensation I raised for the gems I have purchased has been neatly sidestepped with the skill of a politian!!
Hello Sinister King
Thank you for your response.
May I assure you that I have quit the game in response to this and other events.
I will get back to you as soon as there is any update on my [poor] attitude.
Sometimes people have the ordasity to vote with their feet. I hope I can be included in that group.
There's an old phrase "he who pays the piper calls the tune".
BB have continued to defend the indefensible. Their choice.
Mine is to leave the game as it lacks the true support that paying customers deserve.
I wish all players the very best for what they want to take from the game.
Best
Nuttymut
PS ... I really think that when you say fixing this bug is priority that "you" mean it. Information passed to you may be subject to evaluation
Hello guys,
The bug is a priority, the dev team will let me know when this is solved.
Unfortunately, I haven't had any news yet.
On a personal note, I am very sorry that this issue is still not fixed, I completely understand and you have every right to be frustrated.
I guarantee you that you will know when this is fixed.
I'm afraid I can't say much more than that, let's be patient.
Regards
BB_Dantesama
How is this a solution? Anyone who is facing this login problem could have started a new account on their own. Resetting and making a player start over is practically the same as not fixing the problem. It takes nerve to even offer this as a "solution".Quote:
The good news - Support have offered me a solution at long last!!
The bad news - They plan to reset my account!
Copy the data from the old account, then create a new account and when he is in the new account, copy the same data back? Can't be that hard!??!!!
Sir,Quote:
Originally Posted by BB_Dantesama
The company that you work for and that you speak for has taken money from people. And your only response is to suggest "we" should be patient.
In my humble opinion I would like to say that your request is unaceptable.
I am sorry that BB have been unable to solve this problem. It has accounted for one additional loss - I have left the game as a mark of protest at the way fellow paying customers have been treated.
And I would add that is the least I could do.
Nuttymut
Hello Nuttymut,
Players will be given an update when more information is available.
Blue Byte and myself are sorry to see you go.
[Thread closed]
Thank you,
Sinister-King