I am in help a lot.
4-6 players have said they did not get the second Easter chain.
I tell them to refresh, look again, and send ticket to support if still not there.
and to post in forum, because BB does read these threads.
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I am in help a lot.
4-6 players have said they did not get the second Easter chain.
I tell them to refresh, look again, and send ticket to support if still not there.
and to post in forum, because BB does read these threads.
I have the second easter chain with name "the easter bunny assistant" and "complete the easter adventure" sabotage. However I didn't get the sabotage easter event and I cannot buy it from the merachant, because very early of the Event I saw the easter adventures, bought them all, completed all of them (and got no eggs).
@BB: Please also fix this issue! - Thanks! Update: Issue is fixed for me now - thanks!
[ Moved to Bugs ]
Contact Support or wait for tonight's Maintenance to see if that fixes the issue
For those who have no chain, are you able to let us know if you were active the day before?
I have no chain "the easter bunny assistant" and i am every day active.
Please fix this issue!
i have no second chain and yes I was active yesterday
SiemGrunn,
perhaps look in star meneu for first adventure from that quest line
Have already contacted support, pretty sure I was active the day before. Not sure if this'll help but I had no side quests for most of today - although I may have completed them - not sure!
Anyway, still no Easter egg event quest thing for me yet but I have levelled up since and had more side quests.
no second chain for me either even after the maintenance.
For me too. What is progress about it?
@DocAckersonCO1 I now where the star menu is and how its works. But even after the maintenance no second chain.
Please contact Support if you have this issue
Then what?Quote:
Originally Posted by peck_ed
Twiddle thumbs?
And yeah just wanted to add that maintenance didn't resolve anything :(
I have contacted support since yesterday and today after maintenance again. they didnt solve anything .
They're working on a fix. I don't think it's easy to find out why this affects some people and not others. Be patient. I'm sure you'll get your quests soon.
I dont have 2nd Chain and i was online these days
working on a fix is fine but last time my friends mum sent her ticket in to support she got the auto answer immediately and then nothing for almost a week, and I still don't have second chain line either
Possible explanation:
same here, did Easter adventures till sabotage. I got eggs for the first adventure and for an Easter event. Then I did some other adventures for which I got no eggs.
Now I got an Easter event telling me to do one of the Easter adventures I already did, for which I got no eggs. So, I'm stuck, because I can not buy the adventure more than once. I guess we have to wait to do the Easter adventures until we are told to in an Easter event.
Ok, but it should be possible to do an Easter adventure again, but only get the eggs once. Or else it would be good if we couldn't start the adventure until the event tells us to do it.
Anyway, I told support how I got stuck and I am waiting for an answer. Will let you know.
Update:
Support confirmed that was the problem in my case.
You don't get eggs from the Easter adventures (you find them, but you can't bring them home), you get eggs as a reward for the Easter events (which often is to complete an adventure). So don't start an Easter adventure until an Easter event tells you to start one.
They sent me the missing adventures, so I could start over. That solved my problem.
I didn't buy any other easter adventures and so haven't played any except the ones I was supposed to.
I get not a second Easter chain.
I have 2 times try to refrsh.
Vontje
Still no Easter Event for me. Not Since Monday 2 reports to support. First reply back simply said wait. I am thinking Egg Compensation.
ty for whatever you did my second chain appeared today
a players says he got this in mail:
this mail ive got from support today :Hello, Thank you for taking the time to get in touch. You would get the quest chain issued 6 days after you accepted and started the first chain of quests. Some users have not got the chain and the reason for this is being investigated. If you have waited more than six days please let me know and I can pass your information to the developers. Kind regards, Michael "The Settlers Online" Support Team
i dont know exactly what it means
I guess because I reached level 17 after the event had started that I have to wait the 6 days, not sure when I did get first chain now. So does that give me less time to complete them all?
Reply back and state that you haven't had your second chain and it's been more than 6 days since your lastQuote:
Originally Posted by DocAckersonCO1
That should let them know you have the issue, they were just asking for a confirmation of it
same here guys needs help..
Contact Support about the issue, hopefully they can help youQuote:
Originally Posted by jambogod
I have not received the 3rd chain Easter quest! I have already send mail to the support (I cross my fingers!)
Same, hopefully it will be fixed soon. I need as long as possible to complete the treasure search quests, if that is the chain I get.Quote:
Originally Posted by SELO1
If you are suffering from this problem please contact Support about it
I contacted them two days ago and still haven't heard anything back.Quote:
Originally Posted by peck_ed
I never heard anything back either but I did get 2nd and 3rd, but they were a few days later than everyone else.
But now I'm worried that I'm not going to get the last one before the event ends :(
Well I never did get the 4th chain. If I write a begging letter/ticket to support am I likely to get the eggs I so much deserve?
Or if I write a rant am I more likely?
I don't think you need to beg or have a rant, just explain the situation and Support will aid you from there! Always worth reporting issues like this
You're right peck_ed just I didn't have much hope after my 1st ticket had no reply, but you were right and BlueByte are very very lovely :)
Hello, I've done three of the Easter quests to date, but for some reason I never received 'The Easter Bunny Assistant' - could you please help?