Initial Dialog Box will not let me click an option so it won't clear

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26.10.15 15:28
DrBoom

Game bugged, SOS, SEND HELP

`
Game bugged, yes :confused: ( It must be the way to somehow contact the outside world :o)

Hello, so as I laid down in my bed and decided to play Settlers online and eat Tortilla chips when totally suddenly huge problem entering in the game after loading screen is over, that Event tooltip showed up and just froze on itself and it just won`t move or close it, It is just there and doesn't work, here is the screenshot (SS) of the following problem :

http://i.imgur.com/DuHNPUG.jpg?1

We tried nothing and we`re all out of ideas ,
Just kidding I tried clicking, refreshing, =)
. Please help,me !:D

=fire fire fire

- This happened on the Internet Explorer 11 browser, I haven't tried any other browser. Game works the new quest tooltip is dancing while this Event tooltip is just frozen. My problem is that I cannot close or pass by that Event tooltip!
26.10.15 15:47
MrIpoints

Strangely I have exactly the same issue that has just happened in last 30 mins after playing fine earlier!

I closed browser, cleared cache/history etc, rebooted... exactly the same. I use IE11 on Windows 10. I changed to used Edge and it works fine, went back to IE, still crash/freeze!
I noticed if you 'right click' the screen you get the normal html prompt rather than the Flash prompt when it had 'crashed'.
26.10.15 15:55
wierdjohn

yeah same here
26.10.15 16:32
Ivano

Same here
26.10.15 18:18
Conordec

same here
26.10.15 18:49
MrCheesecake

yes same here too.what a pain.been going on for 3 hours so far!
26.10.15 18:58
Ivano

Quote:

Originally Posted by Ivano

Same here

Had to use explorer edge in windows 10 seems to be a problem for explorer 11 users
26.10.15 19:57
Vaargson

I have the same problem on IE11. Moved to Firefox and can play again. Phew!
26.10.15 20:09
LuluFarmer

Same ! Firefox works, Edge works, IE11 freezes.
26.10.15 20:48
Nogbad-the-bad

Initial Dialog Box will not let me click an option so it won't clear

I can't get to the game. The initial Halloween Dialog box won't clear.:mad:

Threads merged. Clearest thread title retained.
26.10.15 20:59
Murgolius

Same problem for me...
26.10.15 21:30
Xibor

Very weird. No problem under current release of Chrome for me... someone said it might be just IE 11 - does that seem to be the case? Is this happening to anyone using Chrome or Firefox?
And perhaps try alt-tab to see if you can somehow cause the active window to reset - I've seen that work in some circumstances.
26.10.15 22:08
danielumi

I have the same problems with firefox, but safari is ok
27.10.15 08:04
limalhadeferro

i can't get it to work neither with firefox or safari...
i haven't been able to play since last night, what gives?
doing the achievements of the event is hard enough while playing, but not being able to play makes it kind of impossible :S
27.10.15 09:52
vts6482

Quote:

Originally Posted by danielumi

I have the same problems with firefox, but safari is ok

Identical situation here. Input for other flash apps (e.g. combat simulator) is working fine though.
27.10.15 15:10
BB_Ravel

This has been reported and it being worked on as we speak.

Thank you for your reports!
27.10.15 15:14
Rowan317

Same problem here since yesterday. I agree, it will be very difficult to do all the achievements if we can't play the game. Plus, I miss my friends! I had hoped that last night's maintenance would fix it but no such luck.
27.10.15 15:17
RonPope

Having problems with clicking that BOX that pops up. Nothing seems to be clickable. Normally right click pops up flash box but in this case seems like it doesn't focus on the flash
27.10.15 16:49
BB_Ravel

Please try clearing cache and cookies and let us know if the game is working properly right now.

Please post in here if the issue is still not sorted.
Thank you!
27.10.15 17:47
danielumi

Quote:

Originally Posted by BB_Ravel

Please try clearing cache and cookies and let us know if the game is working properly right now.

Please post in here if the issue is still not sorted.
Thank you!

Still a problem :(
27.10.15 17:56
LizzyFaire

Cleared cache and cookies on Firefox; still won't work. It's running on Safari.
27.10.15 17:59
zarrin2012

no change here either
27.10.15 18:19
RonPope

Quote:

Originally Posted by BB_Ravel

Please try clearing cache and cookies and let us know if the game is working properly right now.

Please post in here if the issue is still not sorted.
Thank you!

Clearing cache does not work.
28.10.15 08:42
limalhadeferro

yep, cleared everything, but it's still a no go, and up until this morning i had the game running on Opera browser, but now i can log in the game, but every time i press anything, the game just freezes :S
yeah, this was a great time to break the game guys, really good timing ;)
(this last sentence actually reeks of irony, i just thought i leave this here as written words sometimes are not able to relay what we mean)
28.10.15 08:50
hades8840

there is several bugs on going depending on what browser your playing in on IE 11 anything in the top section of the game becomes unclickable since the maintence so you cant close anything or clear anything ie mailbox i wasnt able to tick any mails in the top 4-5 on my mailbox anything below this was clickable ... on firefox/waterfox the user interface is small and only thing zooming in does it make the map itself larger not the user interface so thats become unusable(the interface seems to match what your screen resoluton is and wont change)

only one browser i have found so far to be bug free and thats chrome
28.10.15 20:28
Xibor

I'm using Chrome, have had no problems in this area. So I currently recommend Chrome.
06.11.15 18:38

still the same here forced to use chrome i h**e chrome
07.11.15 08:32

clearing cache has never worked for me at all no matter wher it was.
so i is being forced to upgrade to Windows 10 .
07.11.15 09:04
zarrin2012

This has been a problem for me for a couple weeks now and I can't believe there has been no actual fix, or even an update on the situation. I am sure I am not the only firefox/macOSX user that is experiencing this problem... and like you qawpaw, the cache cookie clearing has never fixed anything for me

can't wait to play again without having to use some third rate browser I don't care for... its 5 times laggier than firefox and its a pain to play on safari, its actually keeping me away
07.11.15 15:36

IE under win 8.1 now Works again, read the post and you will be up and running after 2 minutes.

answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/flash-player-isnt-working-in-ie-11-windows-81/d44b2206-9902-4756-88ea-80124f6d756f?page=1&auth=1

only issue is mouse scroll out again
24.11.15 14:03
zarrin2012

well its been a few weeks and I guess the fix worked for some people.... I have been using chrome.... at least it isn't a lag fest like safari was... but firefox still won't load completely and remains unusable... in spite of all the cache clearing and cooking clearing and flash installing etc. I am wondering if its an issue specific to the latest macOS update