Anyone else can't login to the game? Have been trying for about 3 hours now, may be longer as I only got home then.
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Anyone else can't login to the game? Have been trying for about 3 hours now, may be longer as I only got home then.
I get this message: Uplay is not available right now. Please wait a few minutes and try again.
same here..been like it since 12pm uk time..Facebook message says they are aware of the problem and trying to fix it..hope they hurry up
cheers! hope so too...
Yup.. something is clearly messed up, as I can log into uPlay just fine, but the Settlers website tells me uPlay is unavailable:
https://image.prntscr.com/image/Qe-d...Vv0GldXGzQ.png
HHmmmm
I get the message "Uplay not available" and I cannot login to Uplay.
I'm trying to login from a few hours, and can't login, UPlay the worst system that ever found in this world, I can't understand why they can't solve the issue, this is like 3rd time outage of UPlay in last month.
A few hours can't login, the game already dying, and UPlay makes it die faster.
For who want to know how to login forum, just reset forum password: https://forum.thesettlersonline.com/login.php?do=lostpw
Not much people report this issue because they can't login.
same problem for me
Better information on facebook than on loginpage :
Attention Settlers!
We are aware of the current login issues our users are experiencing, and we are taking the necessary steps to reinstate our services.
Thank you for your patience and cooperation in the meantime!
PS - can login on Newfoundland without problems - but not on Northisle ( and not on US-server Ares )
Thanks for the login tip.
I tried login via facebook but then I get this message:
We regret an error occurred. Our Technical team are aware. Please try to refresh the site and hope the problem does not persist.
Your "The Settlers Online" team
*emphasis added
I wouldn't mind so much if it wasn't for the fact that the only reason I am trying to log in is because I got booted out the game due to a flash crash and the site doesn't remember that I was already logged in!
trying to log on for 6h.. very professional uplay
still 5 hours - and no chance to log in
didn't even know i couldn't access the forum for the same reason, just thought i forgot my password :O
most irritating is that there in not any warning about game down .. on main page there is jolly message "send us a postcard" :D
like everything is business as usual
No mention of this issue on the Homepage after 7hrs downtime, no forum MODS acknowledging there is an issue.
Why is there a need to reset password to be able to log into Forums ???
Disgraceful.
This issue is being discussed here > https://forum.thesettlersonline.com/...96-can-t-login
Merged
FB tso page says still down, yer one person said 5 hours ago, realy good feedback hehe
Dont panik we may get 350 marble as compo rubs paws woohooo
same here
same here too
I have known this already expect that you can do this on forum too and not only in main page (that i couldnt do now because uplay) I have said this to support last time i couldnt login to game but they didnt belive me. But hopefully they will fix both issues soon
grr....was just about to finish adv at 12 this morning and got logged out.
7.30 hrs with no news is unacceptable, even for BB standards
well , servers down i understand ... mistakes do happen .. but this silence if disrespectful to users
I cant log in. this is becoming a common occurrence now.
OMG - it's working.
we're in!
well done BB
what about the silence on the front page?
[Removed]
you underestimate your loyal players, and that can be disastrous
thank you to let us know for the problem (We are aware of the current login issues our users are experiencing, and we are taking the necessary steps to reinstate our services.) in the game
the solution - For now, best not to log out (nor to log in)
Great, just GREAT!
Please do not use profanity on the forums
I've lost the best part of a days premium, how about that BB?
Great ! It works again !
Some information about a shut down would be appreciated... and why not through the first page of the game ?
no need to keep players informed, throw um a marble depo or three come on ahhahah
So, you aware for the the problem and admit it in the game.
But the front page is not?
What im missing here?
MODs don't control the front page of the web site... BBs do... and they all disappeared off to the pub at clocking off time! :cool:
More than 8hrs outage that effected MODs too didn't even get a mention on the home page and no promise of marble compensation even.
Facebook and Twitter had messages about the failure but the game affected had no mention of any problem at all on the Homepage.
Lessons need to be learned how to deal with these situations in future and how best to keep players informed, silence is no way to deal with it.
I will ask again, "WHY is there a need to reset password to be able to login to Forums"? players managed to do it, MODs didn't it seems.
I don't want marble, I want my days premium back, I won't be spending more on this game again
I agree lack of information was sad
i kept eye ingame, on forum and on TSO FB page at least 5 hours no info