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I want to know if others have had the same problem and what to do about it. I log in through legacy, I understand that we will need to be logging in through the uplay system. But when I tried it would not take me to my game, only to a new game level 1. It has taken me nearly 4 yrs to get to level 63 I dont want to be starting over. What do I do to sort this please, I want to be able to play the game after christmas!
[/IMG]Did you use the move link on homepage ?Quote:
Originally Posted by thorn-princess
https://prntscr.com/vwbmw2
no need to stress about it atm. wait till BB tells you to switch
And then walk in those troubles ?Quote:
Originally Posted by JohnRo79
It takes two weeks to delete that wrong account.
that's an old switch guide. they'll have a newer one soonQuote:
Originally Posted by Gekke-Gerrit
There is a very good reason to stress - BB support does nothing to help it takes 2 weeks to delete the level 1 account and try again. You need to go here https://prnt.sc/vxh5c8. and delete the level 1 account - then wait 2 weeks - don't puss the create new button that is tempting you,- look at bit closer on the page and you will find another button, can remember exactly where it was, but it was there, sorry I did not make a screenshot.Quote:
Originally Posted by Gekke-Gerrit
BE WARNED BEFORE TRY TO MOVE AN ACCOUNT ON A SECOND WORLD
The issue seems to be when a player has accounts on several worlds on same server, so for us .com, for USA .net etc. I managed to move my main account here on Northisle to Ubisoft login with no problems at all and my Zeus account on US servers with no problems too. BUT if now try to move my Newfoundland or Sandycove account to Ubisoft login the game tries to make me level 1 again and no obvious way to avoid it.
Step 1 https://prnt.sc/vxhvv2
Step 2 https://prnt.sc/vxhvv2
Step 3 https://prnt.sc/vxhxgs
Step 4 https://prnt.sc/vxi70t
So now cannot login to my lvl 50+ Newfoundland account as Legacy option is dead and if complete the Ubisoft login I become Level 1
Solution please BB?
Or are we to assume that BB/Ubisoft do not want us playing on more than one world on a given server?
i had exactly the same problem, would only connect me to a new account, lvl1. In the end i created another email address and password specific to the uplay account, so i kept my old email address and password for all my other applications.
Being a bit forgetful these days though,i did note down the new email address,password and uplay user name
hope this helps :)
May have solved this. When you get to the Ubisoft registration page don ot add emails etc instead simply click the login top right:
http://prntscr.com/vxjl4k
Watch this space as having to delete the level 1 account on Newfoundland before I can try again on the proper account there. In the meantime since the login for your original account hasn't changed you can still get in via legacy.....
i play on a legacy account
I went to my profile as suggested to change to a Ubisoft account but it will not accept my Username, just keeps saying it is wrong.
Please check our new, detailed guide here!
I have spent hours trying to migrate my account and it just does not work.Quote:
Originally Posted by BB_Trafffer
I have followed the steps to the best of my ability.
I keep getting a message that the account is already linked and cannot be used again.
And if I try to log in using the Ubisoft log-in, it takes me to a screen where I am supposed to make a new account - not to my level 74 account.
After much trying, the only way I can log in to my real account is to use the legacy log-in.
I am frustrated and am on the point of giving up - I just don't know what to do.
Hi
I have same problem, and whatever you try to speak to the user support they are very reluctant to help . They are forcing me to open new Ubisoft account after i have one for 6 years and other games on it.
I simply cant migrate the account, it says it has other account link , but it shouldn't be as i manage to delete that account over 2 weeks ago.
Im really so frustrated that after so many years playing this game and reaching level 64 i will stop playing and delete account as help support is really not helpful. Just cant imagine that they can not cross check system with 2 clicks and fix problem. It is really unbelievable.
I simply cant believe they are willing to lose players over silly thing like fixing peoples logins.
Update to my post above: Support told me to contact Ubisoft. I did that - even sent Ubisoft a copy of the message TSO support sent me - and Ubisoft support told me they don't provide support for TSO, that is up to TSO support.
What a run-around.
I can still use the legacy log-in for now, and it will log me in to the game, but a fat lot of good that is because the download client won't open my account here on Newfoundland. Works just fine for my Ares account but not at all here.