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Let's try here after several mail from support and no reply.
The Easter Quest line is bugged, i am one behind everyone else and so are several other players.
I know one got 500 eggs as compensation, i want no eggs i want the achievements done and a reply from support !
The second quest didn't get activated until the third one started. Now the third one didn't start, can you please do something about it.
Thanks in advance
Been the same for years, fundamentally they keep loading the same faulty code and are too lazy to sort it.
https://forum.thesettlersonline.com/...t=easter+quest
I have the same problem and no reply from support.
Ah yes, i knew this was familiar.Quote:
Originally Posted by lordloocan
So support just ignores all the mail about it ? Great service.
Fix it BB, or just give us the achievement !
I have this issue.
I contacted support they replied with
" Thank you for taking the time to get in touch, and thanks for clarifying the issue at hand. I apologize for any confusions cause previously.
I have had several reports on this issue, and unfortunately, there is no fix as of yet.
However, please rest assured that the Developers are already working on this issue. In the meantime, I apologize for the inconvenience and thank you for your patience in this matter on behalf of myself and the developers.
Kind regards,
Paul
"The Settlers Online" Support Team "
No compensation and still I am a quest behind.
I have worked out I hope that we MAY have 1 day to complete the last quest chain as long as we still have a counter after the next one finishes on Tuesday 13th.
But they are very unhelpful about this.
So we may loose the achievements to upgrade our store house's as well as the eggs and xp we would have earned on the missing chain. :( :( :(
This happens when countdown runs out before you complete previous quest. I have same issue and now those quests moving from waiting to main when countdown runs out again (and previous quest is completed). But it doesn't work for last one as there is no extra count down for it to move from waiting list.
so last quest still waiting :(
so I loose out on 320 eggs plus 125 achievement points so also loose out on upgrading store house by 25 points unless i want to spend out 300 eggs to get the Easter adventure "where do eggs come from" :(
Ticket sent to support.
Shame as all it would take to fix this is put in an extra count down for 2 days so if anyone has a quest waiting it would click in. :(
Last year I lost 2 achievements because of this bug. Looks like I'll lose again this year. I think this is the last event I'll play. As far as I'm concerned, this game is abandoned as Anno, Heroes and others.
Hey everyone!
If you experience this issue, please contact our support team directly, they will be able to help you.
You can do this by submitting the form directly from our website or by sending us an email.
We did that last year, it did a lot of good. Problem wasn't solved in two years, it would be naive to believe that it will be solved in less than a week.Quote:
Originally Posted by BB_Trafffer
BB Traffer
I tried to contact you Yesterday and Monday and all i got back was
Thank you for contacting the 'The Settlers Online' customer support team.
Apparently, you were trying to respond to a ticket that had been closed and deemed resolved. Please create a new ticket.
If you create a new ticket and wish to continue the conversation from a previously closed ticket, please make sure to reference the original ticket number.
Best regards,
The 'The Settlers Online' Support-Team
Help ???
Hey Teardrop46!
You can't re-open the closed ticket. Please simply create a new one.
BB_Traffer
about your message
" Hey Teardrop46!
You can't re-open the closed ticket. Please simply create a new one. "
I DID create TWO NEW tickets , the reply i got from BOTH NEW tickets was the same as i have said.
I have sent a Third one. lets see what happens this time.
Quote:
Originally Posted by BB_Trafffer
so THIRD try to create a ticket resulted in SAME reply from you team
so i get nothing from you :( :( :(
The help is "We know about this bug. Here you have 500 eggs compensation." And your quest stays where it is.
I've contacted support 3 times already and got no reply at allQuote:
Originally Posted by BB_Trafffer
If you contacted the support team but didn't get a reply, please send me a private message with the support ticket number (you should get it from Auto-Reply).
Sent 2 messages to the support but get no ticket number and no reply
Got no ticket number either
I logged the same issue with support yesterday.Quote:
Originally Posted by BB_Trafffer
I have a ticket number, so will PM you now.
I had to buy a school.. Very expensive fix - 750 gems!! Only started in December so it was a massive blow :(
Could have bought off the quest for 150 gems...Quote:
Originally Posted by Nickolas_Drynn
The other thread
tired of all that, I play for pleasure, not to complain. I wasn't able to produce 10 settlers with a new gingerbread house of 60, that's all
good game to all players
well a gingerbread house only raises the populationc ap, it doesnt actually make settlers
and the bug in this quest was that settlers made didn;t count unless they were produced in village/uni or spa - so mayor house didn;t count either
Quote:
Originally Posted by Teardrop46
Yeah right. More lies!
well, working on it is a flexible thing.
It could be they put it on the need to do list for next year - as it got forgotten this year :P