Please feel free to leave your thoughts and comments on the "An update from the “The Settlers Online” Team"
The original post can be found here.
Thank you,
BB_Trafffer
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Please feel free to leave your thoughts and comments on the "An update from the “The Settlers Online” Team"
The original post can be found here.
Thank you,
BB_Trafffer
It would be nice if the post can be fleshed out with a few tentative dates/timelines as this is very erm "generic and general" so maybe just a bit too high level
thanks for a update on things : ) are my wasted premium time coming back : )
Boys what's taking you so long? You've been meddling with it for over a year and the result is still game hardly playable. Although we need to be reassured that you keep working on it, how about trying to explain in layman terms what's going on so that average gamer can make some sense of it. Cause it really looks like some are jokingly saying, there's one coder picking his nose the whole week and occasionally typing a report that they are working. Usually when there is work done it is also seen on the outside, although I get what you are saying that part of the work is invisible on infrastructure. Vague promises of further who knows how many months of optimizing, after saying the same for months and months already, does not really do much for us players. Previously you mentioned servers infrastructure tweaks to up the performance, but not in this update. Has this been done, or abandoned ....... ? ........ Give us some tech background, include us. If community is as important for you as you say treat us as adults and give us some serious data instead of this "ye, we are working, sorry it's not visible" ......... mantra ...
Anyway ........ I'm really really glad that game has not been shut down and that one day .................. in far far future ........... at last we will be able to play again without wrecking our mental health over the bugs and hassle ............ :)
I hear, but seeing is believing, quite frankly. We were assured this game would be playable by September. It's not, and as I don't find it enjoyable any more to play, I have stopped playing adventures, logging on only for the gems and the odd chat. It's incredible to me that you could mess it up so badly and that you still expect people to play. I used to put money into this game from time to time to show my appreciation, but I won't until I see a vast improvement.
Prestigious Friend Buffs disappearing too soon
Non-working guild member certificates
Non-granted building licenses
Various locked zone issues
Performance and lag issues
A bit weird that in the list the cooldown buildings problem is not specified lmao
You're probably getting tired of all the complaints, so in the spirit of positivity I'd like to say "Thank You" to Paul on support. It's a thankless task support, but it is now working better than before, and you seem to listen and understand rather than just closing the ticket regardless. Much improved, may it lead the way for the rest of the improvements
Thank you for the update..and future gift package. :)
I know this is a slow process, but it is encouraging that things are slowly moving forward.
Some examples:
Game support, it has gone from being unusable to now the support response and action is great. The contact from support after a ticket is submitted shows me that they are working on understanding issues (btw...Paul does a great job supporting us).
Explorers sending has improved, it has gone from very painful (taking 20-30 second each which is a challenge to those with a more developed account and have a larger number of explorers) to being very doable during the Halloween event.
The largest improvement for me is I am able to log into the account, that was impossible most of August.
The Halloween event has it's quirks but it was still a great event. I am also looking forward to the Christmas event.
Most of these fixes are for bugs that were introduced after the unity launch during "server upgrades", are any of the bugs that existed before more bugs were introduced going to be fixed?
Fixing the generals so adventures become playable should have been the top priority in my opinion (before the server upgrades made things worse).
Will cooldowns be fixed for Christmas event? (Rhetorical question)
We all know what "couple of months" means in BB speak, I now don't expect the core issues of lag and poor performance fixed before well in to next year, maybe even a FULL YEAR after initial release and so 5 years after flash eol announcement in 2017.Quote:
Performance and lag issues
The latter point will be a long-term effort over the next couple of months
And if those take a "BB couple" of months, when will the other stuff like zooming, scrolling, fonts, graphics etc etc etc get done?
aaaaah, whatever .......... deleted
New longboat storehouse adds storageroom but none walks to it. Grout tribute runs but doesnt adds grout anywhere. If BB hasnt got this reports before during event.
what I really would like to see are more types of hired soldiers, why have them in the game if only the soldier and recruits are used? I really hope they come someday, also I still hope you dear devs add the color scheme from the end of the world adventure as island skin option, I hope this for over 10 years now, I even want to pay for this to come into this game :)
what about cooldown issue?
I was going to give a list of the things not on your list, but I can't be bothered - told you about them many times already.
As long as I can still use the client hack, I'll keep playing - it's not good enough to play without it.
Please make the ending of zone refresh and generals switching the big priority. Those are the things that make it most frustrating.
Rest assured that they know and the team is working on it. :)Quote:
Originally Posted by Kafka-
By now we all could be a spokesperson for BB as we all have received a thorough training in game development apologetic.:)
Folks, please always read carefully:
These are just examples. As I mentioned in the past, if you have reported an issue/bug you can be sure we are aware of it.Quote:
We wanted to assure you that our team is committed to fixing the issues you’ve reported on various platforms, including but not limited to:
Im a new player, just starter about a month ago. I was going to leave after about a week but people kept promising that the issues were short term and were going to be fixed. Now I find out there really is no fix coming any time soon. If something isnt done soon, im moving on.
Hang on, this is a brilliant game. It just has been on ICU life support for about last year. We are expecting full recovery at some point, but it may take a lot of patience.Quote:
Originally Posted by CommanderNick
they might be aware but timer issue is still borked on the new test version
bugs and reports.
still having problems with uplay, yes I have tried all suggestions I've read.
and when I do log in, its taking an hour to load. (I thought I needed a newer laptop so I used my GFs new PC, nope it still took close to an hour.)
some days of Halloween event I was unable to even log in.
I buy Gems and to be honest, I love this game.
But enough is enough, the earlier version of the game was playable. this is becoming more and more unplayable, and I'm not sure if its even worthwhile playing anymore.
Couldnt you just revert back to the earlier version and work on the updated version and then release it when the bugs/issues are fixed?
Perfectly put. Just the same old words and dangle the carrot of the next event and play on hope. Where is the URGENT action that needs to be made? where are these updates? Six weeks between updates on an unplayable game is ridiculous ( and even when these come they do little to address the big issues ) For the life of me I can not remember ever seeing a game company taking so long to fix a game ( That they broke ) .Quote:
Originally Posted by Norton_C
I see nothing here that makes me even tempted to come back at Christmas event and as soon as I shut down the island I'll be leaving the ghost town like all the others,. I'll monitor forum for news and fixes ( From Players NOT the BB bull) but as for playing, it is not play its torture and I've had enough!
Hi,
I would be very nice if we would have the explorer mass send option for the christmas event, especially with the performance problems.
It takes me 20 minutes to send all my explorers... and you optimize rewards for short searches...
So please, either get us the mass send or do not optimize for short send until the performance issues are resolved...
Trafffer, That's just it - we do read very carefully!Quote:
Originally Posted by BB_Trafffer
Ubisoft/BlueByte collectively share very little of the details, so we are forced to read whatever we can into the vague roadmaps, high-level generic deliverables announcements and an ever-growing collection of additional bugs. When we compare the visible results, the timing of those, the number of knee-jerk emergency-fixes to address oversights, the count and significance of the additional things broken, etc against the little that BlueByte has been shared overall or for any one change log, it is extremely hard to believe there's anyone in the migration/support team there that have any idea of what the key things are which make the game playable and enjoyable.
The longer things go on, the greater the gap seems to grow between the current set of devs with their game knowledge, compared to the features which (used to) make the game playable and enjoyable.
As a single example of the devs/event planners being out of touch - Please share what is "special" about only 10 mortars/battle-horses/arquebus or what relevance only 3 book fittings have (You need 400 to make a single codex, or 570 to fire up the Scouting Post!) which gave these items places in recent event calendars? Anyone who actually plays the game would realise these do not even have humour value in an event calendar. You want us to login every day and pay gems if we miss opening a door on the calendar within the allotted 24 hours, very few things in the recent event calendars warrant that.
Unity was all supposed to be done and dusted prior to Easter, 2021 but almost 8 months later it is still virtually as flaky as what was dropped on us on the 20th July.
I'd suggest that the folk in there who are making decisions about the game take a week and actually PLAY the game (and play the way real players play it, e.g. 5-6 runs of YWC within the 2 hour scouting post window), then reshuffle the priority list to elevate more of the playability features to higher positions on your invisible to-do list.
at least the new version on test seems to run a lot smoother than the current one- so there is some progress
We do hope (and need) this to speed up a bit - one new deployment every 2-3 months just doesnt get us there in a hurry
You forgot you have a server side enormous Bug about the new found quality mines (faster mining buff) disappearing in some hours even if you have built a mine on top of it. while old found deposit keeps the speed buff. It affects for sure Charming Geologist but i've see happening also on bronze and coal mines found with quality mines skills
It happens when you are offline, so it doesn't affect unity version, it's rather a backend issue.
But you ignoring it, looks like you don't care about it.
Christmas event searches are not optimised for short.Quote:
Originally Posted by Jove
Well, as with all bugs, they are on the list and will get attention. This is a relatively new one so might just not have the same priority as some others nor be high enough on the list with less priorities to have someone look at itQuote:
Originally Posted by UsUe
So associating not fixing it within 1 deployment/upgrade cycle with not caring is a bit harsh- esp when there are a lot more game impacting bugs to deal with. We just have to hope that the bug is an easy fix and will be looked at soon- I haven't checked if they fixed it on test, which just had a new version implemented but u might check there as well
(BTW hardly any fix will reach live servers without a maintenance and we havent had one since implenentation of haloween event so logical that not many of any fixes have reached us yet)
BB need to thank Sirris_RU. Without their work to enable the old client, I and many, many others would have given up long ago...
true, but they wont as they probably legally can't without nasty side effects )
I do like the game but Having my Quest Book disappearing all the time and having to refresh/reload and spending too much time in doing that and not being playing and losing precious premium time does take away the fun of this game.
Funny thing that this doesn't occur on the test server..
[Edit]: Never mind since the Christmas event in test it happens there as well ..
well there goes the fun.. :(
i would like to see some updates in the packages available during events -- some are outdated by a couple of milenia :D
thanks alot for the update tho
I like that, without any anouncement, 2-step verification automatically got activated for ubiconnect. Lovely!
they never were big on extensive communication )
Nor on the number of brain cells :) it's the only way to explain them selecting a system for sending a 1 time pin number which is not guaranteed to be faster than the pony express.
I was quite surprised to see some measuring pillars in the stock tables - left of each resource.
So not only is Unity mush slower than the previous client, much more bugged - but the prime thing it needed was adding MORE pictures -
to make the viewing even slower!??
"Zone refresh" and its roll-back issues still there, making everything else painful.
clean up your data-leaks /bleads -- haven't loaded my full island within 10 minutes but allready ran out of memory (not myself but the Serverpart i was allocated)
that would be a great improvment
maybe do a unity client - where we can download most of the data ./images that would save alot of traffic ;)
there are @least 8 errors and a couple of warnings shown by the analytic tools if you use operaGX/firefox94.0.2 those might be a good start to fix
thanks for keep working ;)
Being aware of an issue and actually fixing it are two different things Traffer. BB have been aware of some bugs for over 10 years and they have never been fixed. Let's hope they don't plan on taking that long to make the game anywhere near playable on (dis)Unity. Without the client work round you would no longer have much of a customer base. As it is that number of customers has fallen immensely and drops each day players see nothing seeming to be done. We don't want flashing lights, nice little icons or even new material, what we want is to click to load the game and it to be fully playable in say 30s. We want to be able to do adventures and not have generals swapping - I even had a quartermaster go to fight a few weeks ago....... We want to be able to send geologists and explorers without constant zone refreshes and massive lag build up. And those are the basics. Without that the game is just a slow loading screensaver.Quote:
Originally Posted by BB_Trafffer
Quote:
Originally Posted by lordloocan
That caught my attention. How did he do? Killed the whole camp with one giant quartermastery blow? :)