Game stuck on Loading Screen

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09.05.23 03:10
Bodolfo

Game stuck on Loading Screen

Since 2023-05-06 the game is stuck on the Loading Screen with several errors in the Browser Console:

Code:

WebGL warning: clientWaitSync: ClientWaitSync must return TIMEOUT_EXPIRED until control has returned to the user agent's main loop. (only warns once) After reporting 32, no further warnings will be reported for this WebGL context. EndOfStreamException: Unable to read beyond the end of the stream. at System.IO.__Error.EndOfFile () [0x00000] in <00000000000000000000000000000000>:0

this happens on different systems and on Chrome and Firefox
09.05.23 22:09
Usermaatre

Same thing I already reported. Note that it most likely tends to happen if you've logged in successfully recently - the longer you wait the less likely it is to recur.
Clearing caches, using inprivate/incognito mode, different browsers etc. make no difference:

https://i.imgur.com/RloW9Ii.png

When it succeeds there is a brief (5-10) second pause in the progress bar at the same place but no EndOfStreamException error.
11.05.23 11:35
BB_Trafffer

Thank you for the reports.

If this appears again, please clear your Unity Cache & DNS cache. Please also try to use a different browser.
11.05.23 18:26
Kebabtomte

That msg is all times in browser but stuck when loading works when deleting unitydb then reload and game loads as usual but getting it every now and then each week since a couple of updates ago.
11.05.23 21:26
Usermaatre

As noted repeatedly, none of that helps (though admittedly I haven't tried clearly DNS cache). The only thing that works is waiting and retrying.
16.05.23 08:35
Usermaatre

Clearing cache (both via ipconfig /flushdns and chrome://net-internals/#dns "Clear host cache" button) didn't work.
First time I'd seen the EndOfStreamException error for a while too, but as per previous times, it happened because I got booted out (General Failure) and tried to log back in. Expect it will work again after 10 minutes or so.
20.05.23 17:04
The_Sarmatian

By any chance, you had during all those issues the music buff on?
23.05.23 23:19
Usermaatre

Music buff? Not that I've ever used such a buff, it doesn't seem very likely that would affect whether you can log in reliably or not.
24.05.23 08:00
DorotheusII

Quote:

Originally Posted by Usermaatre

Music buff? Not that I've ever used such a buff, it doesn't seem very likely that would affect whether you can log in reliably or not.

If your running Unity and try and visit a island while the concert hall is playing music the game crashes.
30.05.23 03:00
Bodolfo
On 2023-05-29 it started to happen again.
No matter what you do:
- clearing cache
- using different browser
- deleting cookies
I log in daily, so on 2023-05-28 it did not happen and I logged in several times that day.

Code:

warning: 2 FS.syncfs operations in flight at once, probably just doing extra work f46d1676969f857195e01e62445c0903.js:1:6569 printErr https://ubistatic-a.akamaihd.net/001...2445c0903.js:1 syncfs https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 sync https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 _JS_FileSystem_Initialize https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 EndOfStreamException: Unable to read beyond the end of the stream. at System.IO.__Error.EndOfFile () [0x00000] in <00000000000000000000000000000000>:0 192b3f05bd413ae7e9011ff4fe5a568f.js:3:35863 _JS_Log_Dump https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 <anonymous> https://ubistatic-a.akamaihd.net/001...0.wasm:2833502 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:28616129 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:14057926 <anonymous> https://ubistatic-a.akamaihd.net/001...e0.wasm:686630 <anonymous> https://ubistatic-a.akamaihd.net/001...0.wasm:3209907 <anonymous> https://ubistatic-a.akamaihd.net/001...e0.wasm:743695 <anonymous> https://ubistatic-a.akamaihd.net/001...0.wasm:6751936 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:14257025 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:29758130 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:14267994 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:17577749 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:17577862 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:14046825 <anonymous> https://ubistatic-a.akamaihd.net/001....wasm:28478507 browserIterationFunc https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 callUserCallback https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 runIter https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3 Browser_mainLoop_runner https://ubistatic-a.akamaihd.net/001...4fe5a568f.js:3
05.06.23 08:07
Usermaatre

Still happening - just had to log out due to issue with event not starting properly, and couldn't log back in. Same error.

Only had to wait about 6 or 7 minutes before it worked though.
08.06.23 14:06
Kafka-

Same shit, different day.
Logged out as battle animation got stuck (showing battle in progress still after victorious general returned) - can't log back in.
Wasting event time.
10.06.23 06:59
Usermaatre

Yep, I know quite a few who've given up using the browser/web version due to this. I actually just had very strange bug where I got shown a dialog for an addy I'm not even doing, but that froze the whole game. Tried to reload and same error. But I've definitely found it usually then works after about 6 or 7 minutes, sometimes more, and/or a few retries.