Seems the Contact form at 'https://www.thesettlersonline.com/en/help-and-support' is broken and cannot submit support queries.
Had a pending support query related to my account but can't submit due to this error.
Could this please be investigated?
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Seems the Contact form at 'https://www.thesettlersonline.com/en/help-and-support' is broken and cannot submit support queries.
Had a pending support query related to my account but can't submit due to this error.
Could this please be investigated?
Thank you for your report. We are looking into this matter.
Hi,Quote:
Originally Posted by BB_Trafffer
I am having issues logging into the game since this morning. (Australian time) I have cleared the cache and done all the usual things that would resolve the issue but I am still getting an error message.
I have also tried to put in a ticket, but when I click submit it says there is a general error and so there is no way to submit this problem other than on here.
There is another Guild member who is also having this issue, but we have other Guild members that are currently online and playing without issue, some using Client and some using web version so I dont know what the issue is.
Hopefully this can be resolved before the event on Monday.
Thankyou Pendakor
Hi,
I am having issues logging into the game CET time. And i cannot post new thread there missing submit box =) i can only reply other messages.
https://ibb.co/KDd1zk7
seeing the same issue two days in a row when attempting to log in.
We regret that the connection to the "The Settlers Online" server failed.
Same situation like mine ?Quote:
Originally Posted by Dut80
hi
game didn't load (connection failed), tried several times
but it worked after i had been logged out of ubisoft account for 15 min
Glad to see that's not just me regarding creating new threads.Quote:
Originally Posted by Bulssi
My issue is missing the experience points from an intricate lvl 4 Starfall box. They've fixed the issue with the lvl 2 boxes and seem to have broken lvl 4 in the process :(
Hello,
1.
As of now the game does not load and I get this at the tail of the console log;
202185f605fd42dd032da471b6b2d0c86.js:3 Shader Hidden/Internal-GUITexture: GLSL compilation failed, no infolog provided
_JS_Log_Dump @ 02185f605fd42dd032da471b6b2d0c86.js:3
02185f605fd42dd032da471b6b2d0c86.js:3 Note: Creation of internal variant of shader 'Hidden/Internal-GUITexture' failed.
02185f605fd42dd032da471b6b2d0c86.js:3 GL.End requires material.SetPass before!
_JS_Log_Dump @ 02185f605fd42dd032da471b6b2d0c86.js:3
play:1 WebGL: CONTEXT_LOST_WEBGL: loseContext: context lost
play:1 WebGL: CONTEXT_LOST_WEBGL: loseContext: context lost
f46d1676969f857195e01e62445c0903.js:1 warning: 2 FS.syncfs operations in flight at once, probably just doing extra work
printErr @ f46d1676969f857195e01e62445c0903.js:1
02185f605fd42dd032da471b6b2d0c86.js:3 GL.End requires material.SetPass before!
_JS_Log_Dump @ 02185f605fd42dd032da471b6b2d0c86.js:3
play:1 The resource https://fonts.gstatic.com/s/cinzel/v...7gt79mT7.woff2 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
play:1 The resource https://fonts.gstatic.com/s/cinzel/v...7gt79mT7.woff2 was preloaded using link preload but not used within a few seconds from the window's load event. Please make sure it has an appropriate `as` value and it is preloaded intentionally.
2.
Additionally, yesterday right after the patch, when I tried to Place offers on Trade office, it did withdraw the goods but the entries did not show up on the list following my very first listing. It also did withdraw more than the amount I have input. In my opinion, all the transactions handled in the Trade office should be atomic and if for some reason they fail, the rollback should be safe and sound refunding materials causing no loss.
3.
I tried to create a new thread under Bugs section of the forums but there were no Submit button within the create new thread screen.
4.
I tried to send a message to Support via https://www.thesettlersonline.com/en/help-and-support but it said;
A general error has occurred. Please refresh the page and try again.
Thank you.
:mad: 4 F C K sake :mad: Just logged in and used my gems on Excelsior i get black screen on Excelsior and game freezed, cannot get out Excelsior so shutdown game and tryed log back and same ERROR messages awaits me :mad: It's time to FOCUS this games problems 100%. PLZ PLZ trafffer FIX this game.
Quote:
Originally Posted by michaelm7456
Support contact form is still broken. Any news about this?Quote:
Originally Posted by BB_Trafffer
========================================
[UPDATE]
1.
Issue 1. seemed to be related to my computer having too many tabs open ran out of memory I suppose so I restarted the computer and the game loaded.
2.
The goods that seemed to be withdrawn into void seemed to return back logging in a day after.
3.
Issue continues. And I tried to edit my original post and there were no submit or edit buttons there either.
4.
Issue continues.
Thank you.
========================================
Quote:
Originally Posted by Vendetto
Over an hour, can't load the game at all.
Last evening (Feb 8) was over two hours couldn't connect - other players also couldn't connect
This is 'prime time' for playing in the evenings in my time zone (EST)
If this persists during the event it will be hard to do adventures. :(
Just posting to commiserate with other in the same circumstance.
(logged out, cleared cookies, waited half an hour, changed browsers etc)
::toolbelt::
https://postimg.cc/ftzxY3W6
I logged this morning NZ time and I didn't have any problems. When I try to login this afternoon, I got the maintenance screen with Connection failed.
When I was playing this morning I had the fail quest of the star thingy , maybe that has something to do?? You fail the quest and you get kick out of the game for ever for being a dummy???
Also, when I tried to create a new thread, there is not Submit button. I can only reply.
I also cannot get in. The screen looks a lot like the one used during maintenance, but it says connection failed instead. Couldn't get in last night either. My starfall mines will have finished mining by now, and in a few hours, I will fail that quest again because the four days will be up. It's depressing.
Exactly the same here too, yesterday lost the entire Star Fail questline when the quest failed, just like the foreign ship, and today cannot get into game, just get the crossed shovels like a maintenance is on. German server's working fine though, so looks like a local problem.Quote:
Originally Posted by lumaro
Did you forget to feed the hamster again?
Hello,
As of now, we are experiencing:
Request URL:
https://www.thesettlersonline.com/en/play
Request Method:
GET
Status Code:
302 Moved Temporarily (Temporary redirect)
Remote Address:
130.254.91.15:443
Location:
https://www.thesettlersonline.com/en/maintenance
Thank you.
I don't think it is just the English server. I saw many complains in FB in different languages so other server also down or.... maybe just a bunch of players, nothing to do with the server?Quote:
Originally Posted by Siobhan76
benn down all day , some news would be nice
Good morning Trafffer,Quote:
Originally Posted by BB_Trafffer
can we get some info on Main page when this will be solved?
prnt.sc/lGAqkgbcU9h8
Regards,
Luka1888
Stop quoting old BB messages as if they are related to this issue
That quota was from a few days ago and has nothing to do with the current server down
Or at least an acknowledgement that it's broken instead of total silence for at least 8 hours?Quote:
Originally Posted by Luka1888
Oh, and my 33million exp points that I was robbed of the other day from the Master Star Fall Discovery box would be nice?Quote:
Originally Posted by Miserary
write here because the creation of new topics is blocked!Quote:
Originally Posted by Mino
the quote referred to the support ticket problem, to then post it on a connection failed message is misleading
BB never said theyw ere looking into it etc - they just fixed it on the new day
posting on topics because others are locked is fine, Misrepresenting people in not
I have no idea what happened today morning as there is no official communication to that regard.
Regardless, today is a weekend and most probably a holiday for the development/server team or whoever is in charge of troubleshooting.
Still you guys did the work and got the game servers running, great job!