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After today's update our guild lost the green lights and everyone appears as offline. Everyone has the same problem and we can only see the status if we add each others as friends. Our guild is less than a week old as it seems to be the related problem based on the older posts.
Hi, I formed a new guild last week and all the lights indicating whether people were on or not was working fine, until last nights chat reset. Once the chat was back up after a few minutes, the lights have not been visible since. My guild is Defenders of Asgard (DeAs). I have had some new people coming across today and currently we have 18 in the guild and a further half dozen or so confirmed as on the way.
Lights do show on friend tab, just not on guild list.
For those having this problem, it is a "known bug" going back to at least 2011. Server resets can trigger the problem. Interestingly, the only solution at this time is hoping that a subsequent reset fixes it, but there is no guarantee that it will. The short term alternative, or between server reset roulette, is for everyone in your guild to friend one another and utilise their friends list. By the way, even though it is a "known bug", there is no plan to fix it presently :eek:
Since the end of the event, no one in our guild sees green lights when a player is online - except for our own avatars. Friend online/offline status is being correctly shown, and when a guild member is also a friend we see the green light there, but not within the guild-specific panel.
Merged
4 years before today :
https://forum.thesettlersonline.com/...rs-online-7328
...
"it is a "known bug" going back to at least 2011."
Please contact the Support Team:
https://www.thesettlersonline.com/en/help-and-support
exactly the same issue, and support say the devs are working on the problem. It has been fixed before and yet the problem raised it's head numerous times again, so the root issue is not fixed...
Well the server reset last night sorted this out, excellent result and grateful thanks :)
Hello, we have the same issue here since yesterday. Guild was created on 05/07/2020. All members have this problem, everyone appears to be offline. I have checked the guild log, seems like it happened with server reset the day after we got to 11 members, so maybe there is a connection to the GQ being triggered for new guilds?