[Feedback] An update from the “The Settlers Online” Team

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Thank you,
BB_Trafffer

It would be nice if the post can be fleshed out with a few tentative dates/timelines as this is very erm "generic and general" so maybe just a bit too high level

thanks for a update on things : ) are my wasted premium time coming back : )

Boys what's taking you so long? You've been meddling with it for over a year and the result is still game hardly playable. Although we need to be reassured that you keep working on it, how about trying to explain in layman terms what's going on so that average gamer can make some sense of it. Cause it really looks like some are jokingly saying, there's one coder picking his nose the whole week and occasionally typing a report that they are working. Usually when there is work done it is also seen on the outside, although I get what you are saying that part of the work is invisible on infrastructure. Vague promises of further who knows how many months of optimizing, after saying the same for months and months already, does not really do much for us players. Previously you mentioned servers infrastructure tweaks to up the performance, but not in this update. Has this been done, or abandoned ....... ? ........ Give us some tech background, include us. If community is as important for you as you say treat us as adults and give us some serious data instead of this "ye, we are working, sorry it's not visible" ......... mantra ...

Anyway ........ I'm really really glad that game has not been shut down and that one day .................. in far far future ........... at last we will be able to play again without wrecking our mental health over the bugs and hassle ............ :)

I hear, but seeing is believing, quite frankly. We were assured this game would be playable by September. It's not, and as I don't find it enjoyable any more to play, I have stopped playing adventures, logging on only for the gems and the odd chat. It's incredible to me that you could mess it up so badly and that you still expect people to play. I used to put money into this game from time to time to show my appreciation, but I won't until I see a vast improvement.

Prestigious Friend Buffs disappearing too soon
Non-working guild member certificates
Non-granted building licenses
Various locked zone issues
Performance and lag issues


A bit weird that in the list the cooldown buildings problem is not specified lmao

You're probably getting tired of all the complaints, so in the spirit of positivity I'd like to say "Thank You" to Paul on support. It's a thankless task support, but it is now working better than before, and you seem to listen and understand rather than just closing the ticket regardless. Much improved, may it lead the way for the rest of the improvements

Thank you for the update..and future gift package. :)

I know this is a slow process, but it is encouraging that things are slowly moving forward.
Some examples:
Game support, it has gone from being unusable to now the support response and action is great. The contact from support after a ticket is submitted shows me that they are working on understanding issues (btw...Paul does a great job supporting us).

Explorers sending has improved, it has gone from very painful (taking 20-30 second each which is a challenge to those with a more developed account and have a larger number of explorers) to being very doable during the Halloween event.

The largest improvement for me is I am able to log into the account, that was impossible most of August.

The Halloween event has it's quirks but it was still a great event. I am also looking forward to the Christmas event.

Most of these fixes are for bugs that were introduced after the unity launch during "server upgrades", are any of the bugs that existed before more bugs were introduced going to be fixed?

Fixing the generals so adventures become playable should have been the top priority in my opinion (before the server upgrades made things worse).

Will cooldowns be fixed for Christmas event? (Rhetorical question)

Quote:

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Performance and lag issues
The latter point will be a long-term effort over the next couple of months

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We all know what "couple of months" means in BB speak, I now don't expect the core issues of lag and poor performance fixed before well in to next year, maybe even a FULL YEAR after initial release and so 5 years after flash eol announcement in 2017.

And if those take a "BB couple" of months, when will the other stuff like zooming, scrolling, fonts, graphics etc etc etc get done?