no rely from contact support is it turned off ???

is email support working !!

Hi i gues i have to text in english. A few day's back a wanted to send a trade to at guild member, i try to send him 400 cakes. Well it didnt end that way, you see when i send it, a post/ mail came afther only few sekund's. I say'd, the send of this trade failed.. but guesh what? i didnt got my cakes back.. iv even send a mail to the game team, told them about the problem. Told them that i own thoes 400 cakes to another player. No answare, i text them again, explaine them that i lost thoes 400, by there mistake, and that i need and wanted them back.. but here 3 days later Nothing happent, nothing, no answare and bo refund. I dont find it fair that i have to wait and even working harden to make this ballon advent..

Last info was support is down, only ways to contact are forum message to BB_Trafffer, or when he is online in game wm him. To wm him, looks like you have to use command for whisper, tho (/w name).
Havent seen any info about them fixing the support yet.

EDIT: Did ask Trafffer in chat, he said its working now, so over working hours, someone should respond to tickets. He just said its backlogged by many tickets.

The Support System is back and the Support Team is working. Please contact us directly from our website using the "Contact Form".

We have a lot of tickets so it may take a little longer than usual to receive a response.