Not everyone sees messages in global channels.
Quote:
Originally Posted by
MOD_Dryad
[14:06] MOD_Dryad2: Dear Northislers, the server will be restarting in approximately 20 minutes. The downtime will last approx 1 hour to try and fix the disappearing generals issue. Please check login page for details and apologies for the incovenience
I posted this in all chats before the hours' maintenance was due to start. If 4 hours premium and adventure extension is insufficient, please send a ticket to support
Not in the channel I was using at the time.
At the time you posted that I was having a conversation in guild chat advising people with missing generals to send support tickets with as much detail as they could remember about what generals and troops had gone missing.
This is why pop-up warnings are a good idea.