This finally happened to me today. Didnt do anything that would disrupt the box appearing.
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reported this to tech support on sunday when for the second time no gift dialog box appeared after selecting the tree - so far they have asked me for date and time when last gift was received!
So once again gift showing on tree just vanished when I clicked on it, this is the third time now...please fix or refund us
Happened to me this morning as well; clicked and no popup, no message in the news tab. Maybe I got something behind the scenes, but I wouldn't know what.
This happened to me this morning, no notification of a gift arriving, just the bomb screen. Are they actually doing anything about this or was this just something they made us spend hard earned presents on for decoration??
tech support advise that this is s known issue that they are investigating - gifts are awarded even if no dialog box appears
My tree isn't working either, I have had nothing for 2 weeks now, what a waste of presents buying this useless item :(
no probs with mine. its giving gifts every week. Usualy stuff i dont need or want but it gives stuff. just click on it when it shows the present on it then u get the pull down option not long after u get the reward.