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07.15, bst my island will not load,

when you reset your account, you get all purchased gems back, my account was reset on 5th december, still working at the moment. on the up side the 2nd time round is alot easier and quicker than the...

i have had the same problem since 1st December, friends tell me they cannot even visit my island either. so annoying. hopefully there will be a permanent fix to this problem once and for all.