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Important: As a Facebook Settler, you cannot simply click "Login" in the migration pop-up and log in with Facebook credentials. You will need to connect to a Ubisoft account beforehand....

Hello.

Did you read our guide here?



It doesn't matter what name you choose in this window (it's just Ubisoft's nickname, not your nickname in The Settlers Online).

I will be not able to help you here. Please contact our Support Team here.

Could you please post a full screenshot/photo of this error message? You can do it here, or directly to me via PM.

This could have happened because the Ubisoft account you tried to use already had The Settlers Online profile. This also explains why the new account worked for you.



If he logs into the...

Can you share more details, what is the error message or anything, this is just too general. Also feel free to share any TicketID with me so I can check what is the issue.

Support Team agent, will not create an Ubisoft account or delete the TSO profile on an existing account, you must do it on your own. Support Team can guide you through this process. If you still...

Hello everyone.

"Migration Link". As far as I can see, some players didn't see it originally, but after logging back in/clearing cookies it appeared. If you still don't have it, please report it...

Facebook Account transfer to Ubisoft

Migration with the home page profile
Since 18.01.2023 it is possible to transfer a Facebook account to Ubisoft via the home page
1. Click on "My Profile"...

Only these 3 were changed during the November update. Combat round time and travel time have been reduced to match other event generals.

The "Zone-Refresh" issue is known to us. We have made several fixes in the past to reduce the amount of the said error and we are still working on a complete solution to this problem. We are seeing...

Hello.

Please contact our Support Team, they will be able to investigate, and share more details with you.

Please check this thread.


Thank you all for the feedback regarding our Shady Dealings. I will make sure our Dev Team will hear about your suggestions :)

Dev Team is working on a fix.

Thank you for the report, I will forward all the details to our Dev Team.




This was already reported to our Dev Team.

Hello Brobekk.

The exchange with the Support Team is private, which is why I told you to contact me if you have any doubts about the situation because we can't discuss it publicly. I have checked...

Thank you for your feedback.

We have many plans for improvements, but before we start introducing them, we need to make sure the game works the way we and you (the players) want it to work. This...

Thank you for the report. This is a known issue, and I forwarded all the details to our Dev Team.

If you are missing any generals, please get in touch with our Support Team - they will be able to investigate and share all the details with you.

You can also share the Ticket ID with me, and I...

Thank you for the reports. I have forwarded all the details to our Dev Team.