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Type: Posts; User: BB_Trafffer

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    Sticky: FAQ Important: As a Facebook Settler, you...

    FAQ

    Important: As a Facebook Settler, you cannot simply click "Login" in the migration pop-up and log in with Facebook credentials. You will need to connect to a Ubisoft account beforehand....
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    993

    Hello. Did you read our guide here?...

    Hello.

    Did you read our guide here?



    It doesn't matter what name you choose in this window (it's just Ubisoft's nickname, not your nickname in The Settlers Online).
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    I will be not able to help you here. Please...

    I will be not able to help you here. Please contact our Support Team here.
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    257

    Could you please post a full screenshot/photo of...

    Could you please post a full screenshot/photo of this error message? You can do it here, or directly to me via PM.
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    This could have happened because the Ubisoft...

    This could have happened because the Ubisoft account you tried to use already had The Settlers Online profile. This also explains why the new account worked for you.



    If he logs into the...
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    993

    Can you share more details, what is the error...

    Can you share more details, what is the error message or anything, this is just too general. Also feel free to share any TicketID with me so I can check what is the issue.
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    Support Team agent, will not create an Ubisoft...

    Support Team agent, will not create an Ubisoft account or delete the TSO profile on an existing account, you must do it on your own. Support Team can guide you through this process. If you still...
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    993

    Hello everyone. "Migration Link". As far as I...

    Hello everyone.

    "Migration Link". As far as I can see, some players didn't see it originally, but after logging back in/clearing cookies it appeared. If you still don't have it, please report it...
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    Sticky: Facebook Account transfer to Ubisoft

    Facebook Account transfer to Ubisoft

    Migration with the home page profile
    Since 18.01.2023 it is possible to transfer a Facebook account to Ubisoft via the home page
    1. Click on "My Profile"...
  10. Only these 3 were changed during the November...

    Only these 3 were changed during the November update. Combat round time and travel time have been reduced to match other event generals.
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    484

    The "Zone-Refresh" issue is known to us. We have...

    The "Zone-Refresh" issue is known to us. We have made several fixes in the past to reduce the amount of the said error and we are still working on a complete solution to this problem. We are seeing...
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    Hello. Please contact our Support Team, they...

    Hello.

    Please contact our Support Team, they will be able to investigate, and share more details with you.
  13. Thread: Auction

    by BB_Trafffer
    Replies
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    1,766

    Please check this...

    Please check this thread.


    Thank you all for the feedback regarding our Shady Dealings. I will make sure our Dev Team will hear about your suggestions :)
  14. Dev Team is working on a fix.

    Dev Team is working on a fix.
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    359

    Thank you for the report, I will forward all the...

    Thank you for the report, I will forward all the details to our Dev Team.




    This was already reported to our Dev Team.
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    3,624

    Hello Brobekk. The exchange with the Support...

    Hello Brobekk.

    The exchange with the Support Team is private, which is why I told you to contact me if you have any doubts about the situation because we can't discuss it publicly. I have checked...
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    Thank you for your feedback. We have many...

    Thank you for your feedback.

    We have many plans for improvements, but before we start introducing them, we need to make sure the game works the way we and you (the players) want it to work. This...
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    373

    Thank you for the report. This is a known issue,...

    Thank you for the report. This is a known issue, and I forwarded all the details to our Dev Team.
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    3,624

    If you are missing any generals, please get in...

    If you are missing any generals, please get in touch with our Support Team - they will be able to investigate and share all the details with you.

    You can also share the Ticket ID with me, and I...
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    Thank you for the reports. I have forwarded all...

    Thank you for the reports. I have forwarded all the details to our Dev Team.
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