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  1. Replies
    153
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    7,724

    I really like how sometimes players think there...

    I really like how sometimes players think there is a special tactic, conspiracy, code or whatever in my posts :p

    I know most players take my posts very seriously and sometimes they think that...
  2. Replies
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    7,724

    Out of curiosity, could you please tell me how...

    Out of curiosity, could you please tell me how many explorers you had during the 2020 event and how many did you have during the 2021 event? I am asking about the one you have, not the one available...
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    240

    Hello halv12. We have a similar thread and...

    Hello halv12.

    We have a similar thread and discussion already here, so I encourage you to continue discussing there, rather than creating a new thread.
  4. Replies
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    7,724

    Dear Settlers, We heard your comments about...

    Dear Settlers,

    We heard your comments about the upgrade costs of the winter residence.
    The upgrade costs of 4500 presents and 4500 grout for the Winter residence are balanced as intended for this...
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    273

    If the issue will remain, please contact our...

    If the issue will remain, please contact our Support Team.
  6. Replies
    18
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    729

    Hello. We are aware of this situation and the...

    Hello.

    We are aware of this situation and the team is investigating.
  7. Replies
    141
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    16,013

    Yes, I play using the web version.

    Yes, I play using the web version.
  8. Replies
    7
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    455

    Thank you for the reports. I forwarded this to...

    Thank you for the reports. I forwarded this to our development team.
  9. Replies
    2
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    158

    Hello! Did you check your Quest Book, if you...

    Hello!

    Did you check your Quest Book, if you have any adventures active?
  10. Replies
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    412

    Thank you for the reports - the team is...

    Thank you for the reports - the team is investigating.
  11. Replies
    141
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    16,013

    You can play the game using your web browser. The...

    You can play the game using your web browser. The client is no longer required. You can simply press "Start" on our website, and the game will launch.
  12. Replies
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    7,724

    The team is still investigating this issue. I...

    The team is still investigating this issue. I know many of you are waiting for the update and I will share it as soon as it's available.
  13. Replies
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    8,797

    The maintenance is over now. Please let me...

    The maintenance is over now.

    Please let me know, if you still can't login.
  14. Thread: game down

    by BB_Trafffer
    Replies
    15
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    541

    We already have a topic about this issue here...

    We already have a topic about this issue here, so please continue in the already created thread.
  15. Replies
    166
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    8,797

    Hello Settlers! An emergency game maintenance is...

    Hello Settlers! An emergency game maintenance is scheduled for today. This maintenance aims to resolve the recent login issues with the game. Please check the details on our website. We apologise for...
  16. Replies
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    8,797

    Yes, it is a global issue, other instances also...

    Yes, it is a global issue, other instances also have connection/loading problems. The technical team was informed yesterday and is working on the situation.
  17. Replies
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    8,797

    Hello. We are aware of the connection issues. The...

    Hello. We are aware of the connection issues. The technical team was informed yesterday and is working on the situation. We have no ETA.
  18. Replies
    153
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    7,724

    Thank you for the reports. We're looking into it.

    Thank you for the reports. We're looking into it.
  19. Replies
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    Hello tomori. Do you have any photo/screenshot...

    Hello tomori.

    Do you have any photo/screenshot of the issue? Is there any error code/text?
  20. Replies
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    Sticky: How to clear Unity Web Cache

    How do I clear the Unity browser cache & cookies.

    The browser cache is a collection of files in which data from web pages is cached. This includes graphics and formatting information, for example....
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