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  1. Feel free to send me a PM with your unanswered...

    Feel free to send me a PM with your unanswered ticket ID. Please also share your problem with me and I'll see what I can do to bring you back.

    The support team works and responds. We should have...
  2. Hey Sebastianus! My guess is you submitted a...

    Hey Sebastianus!

    My guess is you submitted a ticket to the support team but you didn't receive a reply? If I'm right, please send me a private message with the ticket id, so I'll take care of it.
  3. Hmm, this is interesting. Please check your PM.

    Hmm, this is interesting. Please check your PM.
  4. Everyone who contacts us will receive a reply. It...

    Everyone who contacts us will receive a reply. It takes longer because we have received many different requests.
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    hijun, please contact our Support Team. You can...

    hijun, please contact our Support Team. You can do it directly from our website.
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    Hello everyone. As you may have read here...

    Hello everyone.

    As you may have read here, support for 32-bit operating system and macOS will be available in January 2021.

    I know many of you are disappointed (yes, I also know other words to...
  7. If you are a Steam user, please contact our...

    If you are a Steam user, please contact our support team so we can disconnect your TSO profile from Steam, allowing you to merge into your Ubisoft account. Support Team will provide you all the...
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    Please make sure to check this thread...

    Please make sure to check this thread, if you have any issues with the client.
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    Currently, it is no longer possible to play in...

    Currently, it is no longer possible to play in the web browser. After our transition to Unity is over, you will be able to play again in your web browser.
  10. Hello everyone. We are gathering all the...

    Hello everyone.

    We are gathering all the issues reported by you, and forwarding them directly to developers.


    1. Legacy Login Issue

    If you cannot log in using "Legacy Login" with a legacy...
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    If you cannot log in using "Legacy Login" with...

    If you cannot log in using "Legacy Login" with legacy account, please try this:

    1) Open: https://www.thesettlersonline.com/en/homepage

    2) You will see 3 Login options: Legacy Login | Ubisoft...
  12. [Feedback] [LIVESERVER] New downloadable client.

    Please feel free to leave your thoughts and comments on the [LIVESERVER] New downloadable client.

    The original post can be found here.

    If you're experiencing issues, please read our...
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    [LIVESERVER] New downloadable client

    Dear settlers!

    After tomorrow's maintenance (18.12.2020) the new live server downloadable client will be provided. WITHOUT this client you will no longer be able to log into the game. This manual...
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    Currently, it is not mandatory to use a Ubisoft...

    Currently, it is not mandatory to use a Ubisoft Account, so we will not change it. However, when this is the only way to log in, we will announce it together with all the details.



    Source
  15. Short answer - yes. Source...

    Short answer - yes.



    Source
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    We are not using the web player version of Unity,...

    We are not using the web player version of Unity, but WebGL.
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    Nope - we are not using the web player version of...

    Nope - we are not using the web player version of Unity, but WebGL.
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    https://ubistatic-a.akamaihd.net/0034/int/forum/pi...

    https://ubistatic-a.akamaihd.net/0034/int/forum/pictures/2016_06_summerevent/header/INT_header_removal.png




    WHAT HAPPENS AT THE START OF THE REMOVAL PHASE?
    (11.01.2021 ~ 10:00 CET)

    The...
  19. [Feedback] Dev Diary: Christmas Event 2020

    Please feel free to leave your thoughts and comments on the Dev Diary: Christmas Event 2020.

    The original post can be found here.

    Happy commenting!
    BB_Trafffer
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    https://ubistatic-a.akamaihd.net/0034/int/forum/pi...

    https://ubistatic-a.akamaihd.net/0034/int/forum/pictures/2015_12_xmas/header_buffs_items.png


    The Event category at the merchant offers a broad variety of special items: the buildings available...
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