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    We have adapted, updated and corrected the...

    We have adapted, updated and corrected the additional file (SWF) in our instructions.
    The guide now contains the new file and therefore a fix to the error "Your client could not be updated".
    To...
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    1,985

    We have adapted, updated and corrected the...

    We have adapted, updated and corrected the additional file (SWF) in our instructions.
    The guide now contains the new file and therefore a fix to the error "Your client could not be updated".
    To...
  3. Replies
    53
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    1,985

    Thanks for the reports. Forwarded to our...

    Thanks for the reports.

    Forwarded to our development team, which is now on it.
  4. [Feedback] macOS / 32 Bit System Announcement

    Please feel free to leave your thoughts and comments on the macOS / 32 Bit System Announcement.

    The original post can be found here.

    Kind Regards.
    BB_Trafffer
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    macOS / 32 Bit System Announcement

    Dear settlers,
    https://ubistatic-a.akamaihd.net/0034/archive/Website_ger/News/NPC_General.png
    We know that some of you are used to play on macOS or 32-bit Windows systems and thus are not able to...
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    [Feedback] Change Log 26/01/2021

    Please feel free to leave your thoughts and comments on the Change Log 26/01/2021.

    The original post can be found here.

    Happy commenting!
    BB_Trafffer
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    Change Log 26/01/21

    Technical implementation of this year's Valentine Event!

    https://ubistatic-a.akamaihd.net/0034/int/general/changelog/EN_forumheader.png
    26th January 2021

    NEW FEATURES

    New Event: This...
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    I know many of you are waiting for an exact...

    I know many of you are waiting for an exact update date for Mac OS and Win 32-bit support. As soon as everything is set, we will announce it.
  9. Feel free to send me a PM with your unanswered...

    Feel free to send me a PM with your unanswered ticket ID. Please also share your problem with me and I'll see what I can do to bring you back.

    The support team works and responds. We should have...
  10. Hey Sebastianus! My guess is you submitted a...

    Hey Sebastianus!

    My guess is you submitted a ticket to the support team but you didn't receive a reply? If I'm right, please send me a private message with the ticket id, so I'll take care of it.
  11. Hmm, this is interesting. Please check your PM.

    Hmm, this is interesting. Please check your PM.
  12. Everyone who contacts us will receive a reply. It...

    Everyone who contacts us will receive a reply. It takes longer because we have received many different requests.
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    hijun, please contact our Support Team. You can...

    hijun, please contact our Support Team. You can do it directly from our website.
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    Hello everyone. As you may have read here...

    Hello everyone.

    As you may have read here, support for 32-bit operating system and macOS will be available in January 2021.

    I know many of you are disappointed (yes, I also know other words to...
  15. If you are a Steam user, please contact our...

    If you are a Steam user, please contact our support team so we can disconnect your TSO profile from Steam, allowing you to merge into your Ubisoft account. Support Team will provide you all the...
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    Please make sure to check this thread...

    Please make sure to check this thread, if you have any issues with the client.
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    Currently, it is no longer possible to play in...

    Currently, it is no longer possible to play in the web browser. After our transition to Unity is over, you will be able to play again in your web browser.
  18. Hello everyone. We are gathering all the...

    Hello everyone.

    We are gathering all the issues reported by you, and forwarding them directly to developers.


    1. Legacy Login Issue

    If you cannot log in using "Legacy Login" with a legacy...
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    If you cannot log in using "Legacy Login" with...

    If you cannot log in using "Legacy Login" with legacy account, please try this:

    1) Open: https://www.thesettlersonline.com/en/homepage

    2) You will see 3 Login options: Legacy Login | Ubisoft...
  20. [Feedback] [LIVESERVER] New downloadable client.

    Please feel free to leave your thoughts and comments on the [LIVESERVER] New downloadable client.

    The original post can be found here.

    If you're experiencing issues, please read our...
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