I was buffing stuff and when I tried to use a 'Lucky Rabbit Charm' buff on a titanium mine all 60+ buffs of that type were taken from my star and to make it worse the mine didn't get buffed either.
So there it is, over 60 'Lucky Rabbit Charm' buffs are lost in an instant.
> What would YOU do next ??? <
(reboots and cache cleaning all done regularly so no, they wont re-appear)
send a ticket to support
at best, they can get your buffs back
at worst, there is a game bug that needs fixing
Leader of The Hell Unleashed [THU] on Newfoundland
Addicted to Settlers, coffee and chocolate, in that order
I thought maybe somehow you deleted them by accident but you can't even try to delete a Lucky Rabbit and even if you could there's a confirmation window so I can't imagine how it could have happened.
I use those often (but I can't say for sure when was the last time) and I've never had a problem. Now I'm scared to use them
Sorry, but I've slept since then...
Support ticket was my first thought to get a fair resolution to this issue.
The answers I got from "The Settlers Online" Support Team were NOT helpful at all.
Sooo, any guesses as to what their reply was to this issue ??
(am I allowed to post the replies from support? (no names))
You cannot post replies from support, edited or not.
Based on your general tone I would guess they didn't give you the help you were looking for. Sorry bout that.
I can't think of anything to explain it unfortunately. I've had a few missing gems (not a big amount, just a few) but without records like screen shots I honestly can't be sure myself so I just accepted it as either my memory or a glitch. But in your case that kind of loss I would definitely be sure about.
Sorry, but I've slept since then...
100% agree it's all too often difficult to be sure without records but this time I was using the item and saw it dissapear.
A look at my account must show the items there then all gone in an instant and players cannot delete these buffs.
Support offered no help at all and are ignoring my replies now so the ticket will be closed just like previous tickets.
Closed with no resolution or offer of help.
Sad
[edited to correct spelling]
Last edited by gibbletz; 18.10.18 at 00:02.
Your expectations are unrealistic. In a free game a single player experiencing a very small glitch cannot expect a developer to spend valuable time searching through the server records, there are much more important things to do.Originally Posted by gibbletz
How do you know this player has never purchased gems - you cannot call it a free game on a whim...
Your response is unreal, the player deserves more investigation into the issue, whether they have paid gems or not.
It is a free game, you can play without purchasing gems :-)
Can you explain why BB would direct expensive and scarce resources to investigate a tiny glitch that has not stopped game play and only affected a single player?
I will let BB respond to that - but if they want to keep loyal players, it is in their interest to investigate further; which they already know.
In the meantime, I will be keeping an eye on all my buffs to ensure I don't have the same prob as gibbletz.
Last edited by Thejollyone; 18.10.18 at 12:52.
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