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Thread: Unable to get logged in.

  1. #1
    Pathfinder
    Join Date
    Feb 2012
    Location
    Belfast
    Posts
    4
    World
    Northisle

    Unable to get logged in.

    Hello, just wandering if anyone else cant get further than the "Start now" screen when logging in. I have tried several times and the big blue "Start now" button is unresponsive, wont let me log .
    Any ideas how I get into my game from there?

  2. #2
    Pathfinder
    Join Date
    Jan 2012
    Posts
    3
    World
    Northisle
    i got this, after click on "play now"

  3. #3
    Master of Strategy Tierarzt's Avatar
    Join Date
    Nov 2011
    Location
    Mars
    Posts
    930
    World
    Newfoundland
    First thing you will be told is to force a refresh and clear the cache. Then try again
    If at first you don't succeed, sky-diving is not for you.

  4. #4
    Pathfinder
    Join Date
    Jan 2012
    Posts
    3
    World
    Northisle
    i clear cache , remove a cookies , relog and still this same

  5. #5
    Ruler of the Land BB_Azariel's Avatar
    Join Date
    Oct 2011
    Posts
    1,034
    World
    Newfoundland
    Hi,

    This is a problem we had on the Russian servers too. What web-browser are you using? Have you got the latest version of Flash?

    BB_Azariel
    I am no longer the Community Manager for this version of TSO. Please send any question to BB_Ravel.

  6. #6
    Ruler of the Land BB_Azariel's Avatar
    Join Date
    Oct 2011
    Posts
    1,034
    World
    Newfoundland
    Sorry about this, just remembered it was possible to separate Facebook and TSO.

    To separate your game account from Facebook, simply follow these steps:

    - Log in on Facebook
    - Go to “Account” – “Privacy Settings” – “Apps and websites” –“Edit your settings”
    - Delete the app “The Settlers Online”.

    Afterwards you should receive an email including a link. Following that link, you will be able to able to separate your game account form Facebook and convert it into a regular account.

    Hope this helps!

    BB_Azariel
    I am no longer the Community Manager for this version of TSO. Please send any question to BB_Ravel.

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