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Thread: ★ Server Shutdown [13787]

  1. #1
    Original Serf
    Join Date
    Dec 2012
    Location
    A Level 5 Noble
    Posts
    16
    World
    Sandycove

    ★ Server Shutdown [13787]

    hmm his has been happening since the game update ONLY happens if I switch to another tab for any length of time, and/or alt tab or switch to another screen when I come back to the game its frozen and then requires me to reload the game says server fails

    Im doubting very much its this PC since it only started after the game update, and nothing else has changed plus it all so does this in FF & Chrome


    Please make sure this is the exact error you are experiencing, as 2 more similar issues are being reported.
    To avoid confusion, please also check the threads below and add your post in the relevant one:We appreciate your cooperation in getting to the bottom of these issues.

    Thank you for your reports!
    Ravel
    Last edited by BB_Ravel; 10.02.16 at 10:48.

  2. #2
    Pathfinder
    Join Date
    Nov 2014
    Posts
    8
    World
    Sandycove
    And also for IE for me.

  3. #3
    Skilled Student
    Join Date
    Nov 2011
    Location
    Netherlands
    Posts
    34
    World
    Newfoundland
    Chrome for me, but only since now. "Server is going down bla bla"


    Update: finally got online
    Last edited by Wh4t3ver; 27.01.16 at 09:08.

  4. #4
    Ruler of the Land topgearfan's Avatar
    Join Date
    Aug 2012
    Posts
    1,287
    World
    Newfoundland
    "This server is going to be shut down for maintenance purposes. Please try again later."

    This popup appears every time after the game has finished loading and I am unable to play.

    Ok I got in.
    The trick is to not click on the tick on the popup that redirects to homepage but refresh using browser.
    Last edited by topgearfan; 27.01.16 at 10:23.
    Was fighting windmills from Aug 2012 to Oct 2019.

  5. #5
    Original Serf
    Join Date
    Jun 2012
    Posts
    14
    World
    Newfoundland
    Refreshing browser did not work for me

  6. #6
    Wordsmith Durin_d's Avatar
    Join Date
    Mar 2012
    Location
    FIN
    Posts
    744
    World
    Northisle
    log out and wait over 15 min and then try again.

  7. #7
    Original Serf
    Join Date
    Dec 2012
    Posts
    16
    World
    Northisle

    Server Shutdown

    i cant log in i get message server is about to shutdown for maintenance

    prntscr.com/9vu5c0

    tried logging out and trying other browser, friends are in playing ok. problem is on northisle

  8. #8
    Master of Strategy Kit_'s Avatar
    Join Date
    Jul 2013
    Location
    Berlin
    Posts
    931
    World
    Newfoundland
    I just had that message a couple of times trying to visit a friends island, kept kicking me out to login page, but i could still get into the game and visit other friends. I can now visit the friend that kept kicking me from the game


  9. #9
    Original Serf
    Join Date
    Oct 2012
    Posts
    21
    World
    Northisle
    Was playing this morning, found out that all gens I had in my adventure were duplicated on my home island (incl troops).

    Now I cant get on anymore: "An error was detected on this zone. please try again"

    Sent a ticket, but hope they do something fast, waisting a free day with lots of adventures planned

  10. #10
    Ruler of the Land BB_Ravel's Avatar
    Join Date
    Nov 2011
    Posts
    2,852
    World
    Newfoundland
    Thank you for your reports!
    The "Server shutdown" issue is currently being investigated.

    If the servers are being shut down,you should receive an in-game message and this will be announced on the homepage.
    If you are getting this error, please clear cache and cookies and try again to get into the game, as this is a false error (unless the homepage says otherwise) and the servers should allow you back in eventually.

    I will let you know as soon as more details become available.

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