Your name in the game: Thorwik
Your country and time zone: Finland / EEST
Date the problem occurred: 22.5.2021
Time the problem occurred: 03:02
Your player level: 34
Does the problem persist after a reboot? Yes
What operating system are you using & what bit version? Windows 10 Pro 64-bit
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I put 3 crystals into Excelsior short letters. It showed I got two lots of marble and one short letter snippet. Clicked collect but did not get the letter snippet. Reloaded game, crystals are gone but still no letter snippet in Excelsior.