Hi, I've had a (major) issue that there seems to be 2 accounts linked to my single email address login, when December started, I couldn't log in like I used to, either using Ubisoft login mail or facebook link in that page to log in. I have to click the facebook link on the 'front page' or else it logs in (using same email address for either login) to a different 'New Settler' account. If I click the Shop login from in game, I get an error saying I need to log in using my Ubisoft account, which I can't of course as it goes to the 'other' account. I've opened up a case for almost 2 weeks but it hasn't been looked at, including some updates I've done and screenshots. It wasn't touched for 12 days, so it's not like I was continuously updating it which (might? drop it to bottom of the list?)
If any staff see this, the case number is 17338865