I guess I didn't explain my point very well here. Bobsie, in particular, expanded upon the points you were making, talking about
"(encouraging) people to file a ticket if they have problems". However, from some of my conversations with support I have been given the distinct impression that as far as BB are concerned, the proper channel for relaying bugs reports to them is by filing a ticket, as they seem to weigh how much effort they need to devote to bugs by how many tickets it generates.
If that truly is the case, and the number of people posting "me too" messages in the bug report forums is not taken into account in that process, then I really have to wonder why those forums even exist. I know that I, for one, have not bothered reporting issues I have seen posted in the forums on the grounds that it is, therefore, obviously a known issue and it is far easier to just post saying "hey!.. I have this issue too", particularly during my early months of playing. I can't help but wonder how many other players have done the same... across all servers... and how many bugs that have been classified at a lower priority than they might have otherwise been, as a result.
True.. but that is not a problem in of itself, rather it is merely a symptom of the culture Blue Byte has allowed, perhaps even encouraged, to flourish.
Bugs reported on test going live; updates that cause many players horrendous lag introduced to live servers that never even got a whiff a test in the first place; serious bugs that many players are complaining make the game "unplayable" that no-one at Blue Byte is publicly acknowledging exist, let alone seem like they want to fix; promises of re-balanced loot that is anything but balanced; repeated, unscheduled maintenances with minimal notice (at best) and poor communication as to the intention behind them; and, finally, confusing and/or badly translated information announced where the players' inability to comprehend is, effectively, blamed on their 'screaming' stupidity.
These are just the issues that I can mention off the top of my head because they have happened in the past couple of months... and they all have one common theme running through them. I would be more than surprised if people weren't lashing out in the face of this continuous stream of disrespect to their efforts to provide feedback, the quality of their gaming experience and their intelligence that has been apparent from Blue Byte of late.
As the old saying goes:
"You can catch more flies with honey than with vinegar."
If the forum is filled with clamouring voices, then it is purely because they have a lot to clamour about of late.