Stuck on "Loading Map" screen

[Posolsvetla]

Hello,

I have been trying to enter the game, but I'm still ending on endless "Loading Map" screen.
What I noticed is, that instead of the "Easter Event" loading screen (picture), I see the "normal" one, maybe that's somehow related.

Thanks.

[Fexno]

Please try the steps listed in this post.

If that doesn't help please contact Support using the contact form on this page and inform them about your situation and what you tried to correct it.

[Posolsvetla]

Thank you,

after I tried several steps mentioned in the post, I did a ping test on www.thesettlersonline.com
As half of the packets were lost, it seems to be a problem with ISP or similar. I will contact support in the case problem persists.