Moderators (MOD_) are your friends!

[mawihtec]

Great post, I love the fact that moderators get appreciated by some And

Thank You, Moderators

totally agree and if i ever overstep the mark and get a ban/warning or whatever i will remember to take it with good grace your all doing a tough and more often than not thankless thing (dont want to call it a job as you dont get paid ) well done and most of us appreciate the time you give up to help

[Nooberix]

Yes I think this is a good thread and all players should read it. As at times we forget that and remove our frustration on the mods.

[Devad]

My experience is that generally moderators are for the good (trolling, spam control, etc), they are human however and can in my book, make mistakes.

[Lord_dragonito]

I know how it is to be responsible.I have forums myself and do admin tasks and moderator tasks to.So yes the mods here deserve a good word.
Sometimes the mods or admins did have a hard day at work and still they do their job as is at the chat and game.
I can surely understand that its sometimes not as easy as they would like to have it.

Milions of times gratzz at this awesome team from TSO.

[Nail]

I have complained to support about an issue about a MOD action against me tonight so I'll not go into the details but I would argue the claim all MODs give fair warning before taking action. In my case I was banned without any warning after weeks of playing (and paying for) this game because my player name was suddenly offensive to a MOD.

Remember MODs don't always get it right but are untouchable and can't be questioned or reproached on their decisions.

As someone who usually invests serious money in the online games I like (and I used to play all the versions of The Settlers on the PC) this could have been a costly game for me but I have to say unless this is resolved the company running this game won't see another penny from me and I won't be inviting my friends either.

[CaptainFox]

I have complained to support about an issue about a MOD action against me tonight so I'll not go into the details but I would argue the claim all MODs give fair warning before taking action. In my case I was banned without any warning after weeks of playing (and paying for) this game because my player name was suddenly offensive to a MOD.

Remember MODs don't always get it right but are untouchable and can't be questioned or reproached on their decisions.

As someone who usually invests serious money in the online games I like (and I used to play all the versions of The Settlers on the PC) this could have been a costly game for me but I have to say unless this is resolved the company running this game won't see another penny from me and I won't be inviting my friends either.

Hello,

First of all, I would also like to assure you that the moderating team is far from untouchable. If a player does have a complaint about the way a moderator has handled an issue, it is passed to the support team or the community representative. They are able to investigate in more detail than any of the us are able to and this also maintains an unbiased view when resolving the situation. If repeated mistakes (or misjudgements) happen, we are held accountable for it.

Sometimes bans are issued without forewarning, either because of a serious rule breach or because we do not have the capability to resolve a problem, for example, changing someone's username. In the latter case, this is again handled by support who are able to do so and you are usually sent an in-game message about it.

I hope this clears up some misconceptions. I can appreciate that not everyone has the same perspective when a situation arises and I am unable to comment on any specific incident.

-CF

[Nail]

Hello CF

Fair enough. I've done the correct thing to try and resolve this so I can only hope someone will apply a little common sense on this.

Obviously I don't think my player name is offensive or would warrant a ban without warning, although I see your point it would have been more friendly to have used a temporary ban rather than a permanent one - in my view.

Nail

[Fenrisw0lf]

Hello CF

Fair enough. I've done the correct thing to try and resolve this so I can only hope someone will apply a little common sense on this.

Obviously I don't think my player name is offensive or would warrant a ban without warning, although I see your point it would have been more friendly to have used a temporary ban rather than a permanent one - in my view.

Nail

Your ban will be removed, if your name is changed ...
So it is a temporal ban, until your name is changed

[Scrooge]

I only have a quick retort to MOD_'s being everyones best friend.

'If i or any of my fellow players were to transgress the rules of the forums or the chat it's counterproductive to hand out any type of ban or mute without dealing out an informative warning or explaining to the player why a mute or ban were given'

There, thats all i had to say..

[Nail]

Indeed