Constantly losing connection to the server

[Cabo]

Same problem over here, please fix this

[BB_Azariel]

Hi guys,

When this happens, can you please empty your cache and cookies, reload the game, check you don't have anything blocking flash applications in your web-browsers.

If this does not work, contact BB_Ian through support for help.

Good luck

BB_Azariel

[fisho1]

I am getting "connection to server lost" almost every 5 minutes or so on my island, yet I can play for longer periods if on an advent, once returning to home island I crash within 5 minutes again, this has been happening for weeks and weeks now, and the problem can not be at my end, as I am playing on the test server at the same time without it crashing once, even though my game on northisle will still be crashing constantly. I should be having trouble on both islands if it was my computer. Can this be looked into by support?

[fisho1]

I am getting "connection to server lost" almost every 5 minutes or so on my island, yet I can play for longer periods if on an advent, once returning to home island I crash within 5 minutes again, this has been happening for weeks and weeks now, and the problem can not be at my end, as when I am playing on the test server at the same time without it crashing once, my island on northisle will still be crashing constantly. I thought I should be having trouble on both islands if it was my computer. Can this be looked into by support?

[peck_ed]

I am getting "connection to server lost" almost every 5 minutes or so on my island, yet I can play for longer periods if on an advent, once returning to home island I crash within 5 minutes again, this has been happening for weeks and weeks now, and the problem can not be at my end, as when I am playing on the test server at the same time without it crashing once, my island on northisle will still be crashing constantly. I thought I should be having trouble on both islands if it was my computer. Can this be looked into by support?

Try not running TSOTesting at the same time, I believe this is known to cause issues, certainly in the same browser.

[fisho1]

I only played test the other day to help with stress test, while there, my home island crashed x3 times, I otherwise am only on my island, which is constantly crashing, even though I have nothing in cache, nothing else open on my computer. still I persevere in constantly refreshing.

[Fexno]

Can this be looked into by support?

If you want to let Support look into this, you have to raise a ticket. You can do so by using the contact form on this page: http://www.thesettlersonline.com/en/help-and-support

I only played test the other day to help with stress test, while there, my home island crashed x3 times, I otherwise am only on my island, which is constantly crashing, even though I have nothing in cache, nothing else open on my computer. still I persevere in constantly refreshing.

What browser do you use currently? And are you absolutely sure you removed all cache?
As an example:
Chromes default is to just clear all cache from the last hour
Internet explorers default is to clear all cache except for your "Favourite sites"

[Nogbad]

As peck-ed said above, the test server is known to cause some kind of corruption (especially when your settlement there reaches high levels), which carries over to the Live servers. It's why I don't visit it anymore, final straw after all the bug reports were ignored.

[fisho1]

thanks, I sent a ticket to support, I am using explorer, I have even tried reseting my computer to factory settings, done upgrades, so I had absolutely nothing else running, only TSO, and still I get "connection to server lost". thank you for your help.