No gem reward after consecutive day 7, gone back to day 1 instead

[Madmwuzel]

Hi,

Today was my 7th consecutive day online but instead of getting the gem reward it gave me stones and shows up as being day 1 online. Very annoying because I'd obviously been looking forward to those gems!

Has this happened to anyone else? Can I still get the gems?

[PennyUK]

You need to submit a ticket to support,they are the only ones who can look into this for you