Unable to play the game after hitting play button

[terghi]

I tried also going down the route of tickets but it stated I needed to verify my account before I could raise a ticket. I've tried on numerous occasions to do this process and it's never sent me the email but I've ignored it because I could always play the game and post on the forum. I've sent account support an email this morning about the issues I'm having and they've raised the ticket for me.

[rabit]

yeah, so support emailed me back.....

"clear the cache and temp files" was all they could suggest :s


EDIT: just to add, i have been able to log on by repeatedly hitting the refresh button. took god knows how many times though

[dnarag1m]

Same here.

Cannot login on my account on multiple browsers. Things started with broken icons in-game and the message I "had to clear my cache". After doing that, I could not login the game anymore. Great tip ;-)

Some people @ BB need to WAKE UP! and place a support message somewhere with instructions/notifications/warning.

Login is broken for large amounts of people, simple.

[Reprobate]

I've managed to log a ticket but as of yet had nothing back

[dnarag1m]

After many attempts (30 minutes) managed to log on finally. Theres something really not right atm server-side...

[emsky]

As you can see, I'm new to the online game. So excited to have found this game only I can't play on it! Exact same problem, and extremely disappointed that this is taking so long to fix...

[BB_Azariel]

Hi Guys,

Sorry about this, we're looking into the reasons of these problems and I'll get back to you as soon as I have any news!

BB_Azariel

[Scrooge]

am trying to send a ticket but the link is not working as it should. it only redirect at the "Help and support FAQ" even when i go in "technical FAQ" and press contact support it brings me back to the same general FAQ !?! i cant submit the ticket at all...
there is clearly something BIG wrong not being able to load the game nor contact support.

It's right up there with the disabled Cancel subscription button for SWATOR

[LordSuch]

Same with me. Unable to load game from server. This started Easter Monday.

[Noxious-Vapous]

Hi guys also suffering with loading problems, have found whilst using chrome every time the load process halts just refresh page. Normally after 5 or 6 refreshes i get into game. Might be coincidental but it works for me, i'm assuming its a server problem caused by its own success.